Latest Inspection
This is the latest available inspection report for this service, carried out on 13th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mulberry House.
Annual service review
Name of Service: Mulberry House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carol Mitchell Date of this annual service review: 1 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 120 Barton Road Luton Bedfordshire LU3 2BD 01582570569 Telephone number: Fax number: Email address: Provider web address:
noemailasat5.7.7 Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Complete Care Services Limited Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mulberry House is located amongst a group of residential houses set back from the main road from Luton to Bedford in a residential area to the north of Luton. The home has access to local shops and public transport. The service was registered to provide residential care for eight people with learning disabilities. The service had been developed and operated by Complete Care Services Ltd for a number of years. The building has two storeys. The ground floor provides two bedrooms, a toilet, a large communal lounge/diner and a kitchen. Located on the upper floor is a staff area, a bathroom and six bedrooms. All of the bedrooms are for single occupancy and have en suite facilities. At the rear of the house is a garden with a small patio area. To the front of the property is a small garden. Copies of this report and others relating to this service can be provided on request. A copy of previous reports is available at the service. The fees for this home vary from £1300 per week, to £1900 per week, depending on the funding source and assessed need of the person. Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information we have received, or asked for, since the last key or main inspection on 7th July 2008 when we decided that the quality rating for the home was two stars. The information we considered includes a self assessment sent to us by the manager about how well she thinks peoples needs are being met at the home. We also asked people living and working there, and a family doctor who visits, to complete surveys about the home. We checked whether there have been any complaints, and looked at the information we have concerning things happening at the home which staff or the manager have told us about. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service, that some improvements have been made, and that they know what further improvements they need and want to make. The AQAA makes clear that training for staff is very important at the home. People living at the home tell us they are happy there. We received the following comments: I like living Mulberry House, I am happy, I like my room; Like staff, nice; I like living here. Going college, Happy all staff. People make decisions about their lives and enjoy what they do: Take us out, Luton, walk, farm minibus, seaside, Picnic, chicken, chips, I enjoy meals. People know what to do if they are unhappy. A resident wrote Talk Wendy, write it down. A family doctor told us that staff respond to peoples needs well, and they call for advice promptly when necessary. Staff like working at the home and told us: I am very proud of Mulberry House and the clients. Their families are very supportive and often say how happy and settled clients are at Mulberry; We have a hands on manager who is accessible. The home continues to let us know about things that have happened since our last key or main inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th July 2010. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of people living there.
Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
