Latest Inspection
This is the latest available inspection report for this service, carried out on 4th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Nether Hall.
Annual service review
Name of Service: Nether Hall The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Morrow Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Nether Hall Road Hartshorne Swadlincote, Derby Derbyshire DE11 7AA 01283550133 01283819262 netherhall@schealthcare.co.uk www.southerncrosshealthcare.co.uk Ashbourne (Eton) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 3 47 0 Adults with physical disabilities (PD) to be accommodated in Bedroom Nos. 1,3 and 8. Nether Hall care home is registered to provide nursing and personal care to service users whose primary care needs fall within the following categories:- Old age, not falling within any other category (OP) 47 Physical disability (PD) persons aged 44 years and over (3). The maximum number of persons to be accommodated is 50. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Nether Hall Nursing Home provides personal care with nursing, and can accommodate 50 people, all of whom must be over 65 years of age. However, the servicee can also provide places for 3 people with disabilities, aged 44 years and over, within the total of
Annual Service Review Page 2 of 6 0 1 1 2 2 0 0 8 the 50 places. The service is in a rural setting, near to the village of Hartshorne. The property was originally a private dwelling that has been extensively converted and extended into a care home. Accommodation is provided to a good standard across two floors. The upper floor is accessible via a passenger lift, a chair lift or via staircases. Bedrooms are attractively decorated and have been personalised by the current occupants. All except two bedrooms have ensuite facilities. The service provides a number of lounges and dining areas, as well as a separate smoking area. Information about the service is provided in the Statement of Purpose and Service User Guide; both of these documents are made available to people through copies kept in the foyer. The manager stated that the fees for the service commenced from £364.00 to £800.00 per week depending on peoples needs and funding arrangements. Items not covered in the fees include hairdressing, chiropody,some toiletries, and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. It was completed in sufficient depth to allow judgements to be made. We looked at the information in the AQAA and our judgement is that the service is still providing a good service. We received comments from seven people using the service, seven staff, four visiting professionals and three relatives. People using the service always tell us that they are happy there and that they are cared for properly. One person said they were cared for 100 and another said they were very happy. Relatives also praised the care; one commented I cannot praise it enough and described the care as dedicated and the manager as caring and committed and another commented how well settled the person who they were involved with was. Further verification of good care practice came from visiting professionals surveys; one commented Nether Hall is an excellent home and management and staff are highly motivated. Another described the service as very friendly and another commented that it was a caring environment and that staff treat residents with compassion and respect. Staff liked working at Nether Hall; one said I enjoy every minute of it and that the Annual Service Review Page 4 of 6 caring of residents is marvellous. Another said its a joy to come to work and another said they worked very hard to give individualised care for our service users. The AQQA stated that twenty-eight of thirty-two staff had achieved a National Vocational Qualification (NVQ) at Level 2 or above. All staff surveys received responded that they received relevant training and one commented that the service gave plenty of training and opportunities to gain qualifications. There have been no significant concerns reported to the Care Quality Commission in the past year and no complaints made directly to the Commission since the last inspection visit in December 2008. The AQAA stated that eleven complaints had been received in the service in the last twelve months and that 99 had been resolved in twenty-eight days, with two being upheld. Six surveys from people using the service and three from relatives responded that they knew how to make a complaint and all confirmed that issues raised were properly addressed. We have not received any information from any other agency about Nether Hall that would affect our inspection plan. There are no ongoing concerns about the quality of care that Nether Hall offers, and a review of the documentation that has been received does not highlight any issues that need to be immediately addressed. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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