Latest Inspection
This is the latest available inspection report for this service, carried out on 9th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Netteswell Rectory.
Annual service review
Name of Service: Netteswell Rectory The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Marshall Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Manston Road Harlow Essex CM20 3PA 01279444000 01279444000 jmccredie@grooms-shaftesbury.org.uk www.livability.org.uk Livability Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users who can be accommodated is: 9 The registered person may provide the following category/ies of service only: Care home only Code PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Netteswell Rectory was originally built as a rectory in 1745; Harlow Council owns the premises and grounds. The home is located near to Harlow Town centre and is accessible by the local bus service, and is within walking distance of local amenities. The home provides accommodation for up to nine adults with varying levels of learning disabilities. Accommodation is provided in large single bedrooms, on three floors in the house. The staff in the home aim to provide the people living there with a range of activities
Annual Service Review Page 2 of 6 and opportunities in order to maximise their personal development. The home benefits from a well-trained, knowledgeable and stable staff group. The principal aim of the home is to support individuals in achieving the greatest possible level of empowerment and control over their own lives and aims to encourage and enable them to live as independently as possible. The home had strong links to the local primary health care team and accessed them as and when necessary. The fees range from £648.63 to £1008.00 per week and people pay a contribution of between £56.65 and £69.90 per week: there are additional charges for hairdressing, toiletries, personal clothing, chiropody and holidays. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for since the last key inspection. We looked at any notices that were received under Regulation 37; these are the details of illness, death, injury or any other event in the care home that affects peoples well being. We asked the manager to complete an annual quality assurance assessment (AQAA) form. This form is for the manager to carry out a self-assessment of how well the outcomes of people using their services are being met. We spoke with some of the people using the service, some of their relatives and to some of the staff to obtain their views on the way the home is run. We looked at the report that was written as a result of the homes last key inspection. What has this told us about the service? The manager sent us the homes annual quality assurance assessment (AQAA) when we asked for it and it was clear and gave us all of the information that we asked for. The manager said in his AQAA we hold residents meetings every six weeks and residents and staff participate in some joint staff meetings. and residents form part of the panel that interviews new staff members and are involved in choosing a new resident if and when a vacancy occurs. The manager said in his AQAA staff have recently had training in diabetes, dementia and Coeliac disease and we have learnt how to support a person with Epilepsy. The AQAA showed that the lounge furniture has been replaced and that parts of the home have been redecorated in the past twelve months. The manager said in his AQAA we keep it fresh in residents minds that they can complain and remind them of the procedure at thier six weekly meetings. The last key inspection took place on 19/07/2007 and the report showed that the home has a person centred approach and that the people living there feel comfortable talking to the staff about the things that matter to them. It also showed that staff supported people well with their healthcare and that they took the correct actions when people became ill. The report showed that people were happy living at Netteswell Rectory and that the staff team helped and encouraged them to maximise their independence. The last annual service review was carried out on 08/05/2008 and it showed that the home had kept the Commission informed of any matters such as notifications under Regulation 37 and they have continued to keep us informed. The manager said in his AQAA that the home had received six complaints and that all of these had been investigated and upheld within the timescales laid down in the homes complaints procedure; we have not received any complaints about the home. One of the people living in the home said when spoken with I am very happy, I go up to the town and to Stanstead airport to watch the planes and I have been on holiday to Cumbria for 2 weeks and it was lovely. The person went on to say I enjoy Annual Service Review Page 4 of 6 watching comedies on TV such as Hello Hello and I go to college and do lots of things including computers which I really enjoy; the staff are very good and the food is tasty my favourite is pasta. Another person living in the home said I have lived here for 6-8 weeks and I am learning to help keep the home clean and have just done hoovering and washed the floor together with the staff. The person also said I cannot cook but I go out shopping with my key worker and I do colouring and am able to choose what I want to do and eat. We spoke to two members of staff and they were very positive about Netteswell and one of the staff members said my relative lived at Netteswell Rectory for 18 years; I did voluntary work at the home; I was so impressed with the way people were cared for I applied for a permanent job and I am part way through my induction programme and am working with an experienced carer whilst giving out medication and I co sign the medication sheets. This member of staff also said that the home is a very good place to work and that they are about to start their NVQ qualification. Another member of staff said when spoken with I have worked at Netteswell for more than four years and am doing my level 4 NVQ in management; there is lots of training and the home is set in beautiful surroundings and people have lots of opportunities for trips out and holidays and to the theatre; I really love this job. Both members of staff said that they receive regular support and supervsion and that Netteswell is a good place to work. We spoke to several of the relatives of people living in the home and they all said that they were happy with the service that Netteswell provides and one relative said I am very happy with the home, it is lovely and I get on well with the manager and if I had any concerns I know they would be dealt with. Another relative said I am very pleased with the service, the staff are very good and people go on regular trips and holidays. After looking at the AQAA, the last inspection report, the last annual service review and all of the other evidence we feel that the manager knows what improvements he needs to make and our judgement is that the home is still providing a good quality service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19/07/2010. However we can inspect at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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