Care Home: Newlands House Cheshire Home

Annual service review Name of Service: Newlands House Cheshire Home The quality rating for this care home is: The rating was made on: two star good service 1 2 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rose Moffatt Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Main Street Netherseal Swadlincote Derbyshire DE12 8DA 01283761202 01283763034 a.stanley@east.leonard-cheshire.org.uk www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 35 0 The maximum number of service users who can be accommodated is 35 The registered person may provide the following categories of service only: Care Home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Physical Disability - Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newlands House is a purpose built home offering 24-hour personal care and nursing for adults of either sex with a physical disability. The accommodation comprises of 33 single bedrooms. The design, layout and size of the home allow individuals good access and freedom of movement. The home has a hydrotherapy pool, physiotherapy and occupational therapy areas, and is situated in the village of Netherseal, close to local amenities. The home is owned and run by a national charitable organisation. 1 2 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Information about the home, including CSCI/CQC inspection reports, is available in the main entrance area of the home or from the manager. The fees for Newlands House are assessed on an individual basis depending upon need and access to therapeutic services. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. All sections of the AQAA were completed and it gave us a reasonable picture of the current situation within the home. The evidence to support the comments made was satisfactory, although there were areas where more supporting evidence would have been useful to illustrate what the service had done in the last year and how it was planning to improve. We received 6 completed surveys from people living in the home. Most people said they usually had the care and support they needed, including medical care. Most people said there were usually enough staff available when needed. Most people said they knew who to speak to if they were not happy and how to make a formal complaint. People told us Newlands House is a very good home in every way. They do go out of their way to make sure I am well looked after and Generally care is good. 5 of the 6 people commented on shortage of staff, high use of agency staff, and turnover of permanent staff. They said Too many agency staff who do not know residents needs and The workload of staff has grown without compensating levels of staff. Therefore this results in our choices being eroded Other comments included residents never get introduced to either new staff or agency staff...not always kept up to date with what happens in the home some general areas are dirty and cobwebs etc! Cleaning dept nearly always run short staffed laundry could be better organised and better staffed We received 3 completed surveys from staff at the home. They told us they usually had enough information about the needs of the people in the home. They said they had relevant training to help them to understand and meet peoples needs. They said there were usually enough staff to meet peoples needs. 2 of the 3 staff commented on staff Annual Service Review Page 4 of 6 shortages and the use of agency staff. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. However, we have some concerns about how the home is being managed and how this is affecting outcomes for people living at Newlands House. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. This will be further clarified when the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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