Latest Inspection
This is the latest available inspection report for this service, carried out on 12th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Nightingale Nursing Home.
Annual service review
Name of Service: Nightingale Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 4 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Charlton Date of this annual service review: 0 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 35 Aylestone Lane Wigston Magna Leicestershire LE18 1AB 01162883443 01162887715 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability terminally ill Conditions of registration: Nightingales Nursing Home Limited Number of places (if applicable): Under 65 Over 65 0 6 0 37 37 37 No person falling within category Older Persons (OP) may be admitted to the home when 37 persons falling within that category are already accommodated within the home. No person falling within category physical disability (PD(E)) may be admitted to the home when 37 persons falling within that category are already acc ommodated within the home. No person falling within category terminal illness (TI(E)) may be admitted to the home when 37 persons falling within that category are already accomm odated within the home. Service User Numbers. No person under 55 years of age falling within category PD may be admitted to the home when 6 persons falling within that category are already accommodated within the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: 1 4 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service The last key inspection of this service was on the 14th January 2009. Nightingale Nursing Home is a family run, large, well-adapted, nursing home situated in the pleasant residential area of Wigston and provides nursing care for 37 older persons, older persons with a physical disability (which may include 6 younger adults) and/or terminal illness. The building is a modern family house, set in approximately one acre, which has been extended to the rear of the property. All accommodation is on the ground floor. It is a bright, well-furnished homely home, with a good standard of fixtures and fittings. The home has a strong family ethos within a homely environment. It is well adapted to provide the specific care that the residents require. Residents rooms are spacious, individually decorated and some have en-suite facilities. There are lounges, a dining room and attractive gardens. In addition, the home is fully equipped with showers and assisted bathing facilities with lifting apparatus. All areas of the home are fully accessible for wheelchair users. The city centre can be reached by a journey of approximately twenty minutes by car. Bus services to the city centre are available from outside the home. The main shopping area of Wigston is within five minutes walking distance, and offers a wide range of shops and services. The following fees were provided by the registered manager as being current at the time of the last key inspection - 650 to 750 pounds per week. Please check with the home as to current fee levels. The fees include personal care, accommodation and meals. Other costs include hairdressing, papers/magazines, and personal telephones. The home provides information to residents and prospective residents in the form of a Statement of Purpose that describes the services it offers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection of this service was carried out on 14/1/2009. The home has been registered with the Care Commission since 2004 and is a large size Nursing Home, managed by Deborah Pears. The home was found to provide excellent outcomes for people living in the home, when it received its last key inspection. No regulatory action has been taken against the provider to indicate that the provider is unfit to manage a care home. The registered provider has complied with the responsibilities of a registered provider within this service. We looked at all the information that we have received, since the last key inspection. This included: Information we have about how the service has managed any complaints: there have been no complaints made to the Care Quality Commission (CQC), since the last inspection. The Manager also reported that no complaints have been made to the organisation in the last twelve months. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement: There have been a number of notifications regarding relevant issues sent to the CQC, which have been dealt with in a fully satisfactory manner. The previous key inspection. No other visits have been made to the service in the last twelve months. No other information has been received from any other relevant organisations. The annual quality assurance assessment, (AQAA), has been sent to us by the service. The AQAA is a self assessment that focuses on, how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys have been sent out to staff and people who live in the home. What has this told us about the service? The AQAA gave us the information we asked for. This included regarding essential policies and procedures that need to be in place for the proper running of the home and contained practices to ensure that peoples needs are the primary focus of the homes work. We have received four surveys from the relatives of people living at the home and they were very positive regarding the care the service provides: Nightingales have looked after my mother very well since she came here...They do very well, the staff are all very friendly and do their upmost to make mothers life happy. A clean and cheerful atmosphere. Homely atmosphere with good staffing Annual Service Review Page 4 of 6 levels....proper food...welcoming to visitors....open to suggestions. There were a small number of suggestions to improve practice: Respond to calls faster. Improve the parking. We received nine surveys from staff which were overwhelmingly positive about the service: Looks after residents...listens to families. The residents always have a very nutritious and varied diet. Always does its utmost to meet the residents needs. we...respect residents...everyone is happy and enjoys their work. There was only one suggestion as to the need to interact with residents more...do more activities., which management need to consider. Taking into account all the information we have our judgement is that the home still recognises how to provide a good service and has identified improvements that the home intends to make. The AQAA outlined how the service focuses on the welfare and quality of life for people who live there and the improvements that are to be made to make peoples lives better. The Manager ensures that staff receive essential training to equip them with the skills to provide sensitive personal care. The only omission on the AQAA was that the dates for the review of essential equipment, which we need to be informed about. What are we going to do as a result of this annual service review? There is no need to do a random inspection to look at any issues raised or to bring forward our next inspection, though we can inspect at any time if a need arises to do so. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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