Care Home: Northmore Residential Care Home

Annual service review Name of Service: Northmore Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 1 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gary Bartlett Date of this annual service review: 1 5 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 77 Barnsole Road Gillingham Kent ME7 4EA 01634573678 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Santosh Rita Dassour,Mr Vijay Kumar Dassour Conditions of registration: Category(ies) : dementia Conditions of registration: The maximum number of service users who can be accommodated is: 9 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Northmore Residential Home is located within the town of Gillingham and within approximately half a mile from the town centre and railway station, bus stops are close by. The home occupies detached premises with accommodation on three floors, with nine single rooms. There is a stair lift between the ground and first floor and second floors. The home has an attractive rear garden, which is mostly paved with borders Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 9 0 1 2 0 2 2 0 0 9 and raised beds, making a pleasant place for residents to sit in the warmer weather. The home employs eleven care staff that work on a rota that includes one member of staff on a waking night duty and one sleeping in. Both owners are on-call off the premises. The home operates a key-worker system for service users. The home caters for older people with a diagnosis of dementia. Full details of the fees and of any additional charges can be obtained from the home Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? At its last Key Inspection, conducted on 12th February 2009, this care home was rated as a two star good service with judgments of good for all outcome groups. No Requirements were made. This tells us that this care home is operating well within the regulatory framework. The home sent us their AQAA when we asked for it. It was generally clear and gave us the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. For example they recognise they could be better at completing paperwork in a more timely manner. There is evidence from the AQAA that the home is continuing to look at ways of improving what it does to ensure good outcomes for those living there. This includes further staff training that includes coping with aggression, safeguarding and epilepsy. It is intended to provide a wider range of activities for residents. There are plans for further improvements to the environment. For example, the completion of the refurbishment of the kitchen and the replacement of some windows. Quality assurance systems are robust. The home consults with the residents on a regular basis and acts on their feedback. The home also obtains the views of other stakeholders. Quality assurance questionnaires are sent to residents families every six months. The AQAA indicates the home has not received any complaints in the last twelve months. The Commission has not directly received any information about complaints regarding the service in that time. The AQAA states there has been one safeguarding alert. The home actively promotes equality and diversity. Northmore Residential Care Home Annual Service Review Page 4 of 6 encourages recruitment from various nationalities and promotes an equal opportunities policy. Training in equality and diversity is being provided for staff. What are we going to do as a result of this annual service review? Our judgment is that the Northmore Residential Care Home is still providing a good service and we are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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