Latest Inspection
This is the latest available inspection report for this service, carried out on 28th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oak House Residential Home.
Annual service review
Name of Service: Oak House Residential Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthea Richards Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Pond Lane Greetham Rutland LE15 7NW 01572812647 01572813633 dcw@oakhouse28.fsnet.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Donald Walker Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: The maximum number of service users who can be accommodated is: 25 The registered person may provide the following categories of service only:- Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home is within the following categories: Old Age, not falling within any other category - Code OP Physical Disability - Code PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oak House is a residential care home for older persons, situated in Greetham in the heart of Rutland. It is registered to care for twenty-five residents.
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 25 25 0 None Oak House is an old historical building, as the home has developed the building has undergone extensive renovation retaining much of its traditional character. The home is carefully and appropriately furnished and is tastefully decorated throughout. All of the bedrooms have en-suite facilities with toilets and sinks, eight of which have baths fitted with mechanical hoists. Two rooms are registered to accommodate shared occupancy, but often have only single occupancy. There are two lounges for residents and a separate dining room as well as additional seating located around the home. The outside of the building has undergone significant improvements and development continues. There is a large landscaped garden, with raised beds and walkways. Fees ranged from £500.00 p.w. to £600.00 p.w. at the last inspection in 2007. The fee charged is dependent on the room occupied and the care package arranged. The Statement of Purpose and Service User Guide (information about the service provided) is available from the manager. A copy of the Commission for Social Care Inspection (CSCI) report is available from the office. The Employers Liability certificate is also displayed in the office. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was requested and had been sent to us by the service at the time of this Annual Service Review. The AQAA is a self-assessment that tells us how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Comment cards that we sent out and have received back from people who use the service, relatives and the staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection on the 3rd October 2007 and the Annual Service Review(ASR) on 22nd August 2008 and the results of any other visits that we have made to the service in the last 12 months. Relevant information which we may have received from other organisations such as social services. What other people have told us about the service either as complaints or compliments. What has this told us about the service? The home has sent us their annual quality assurance assessment (AQAA) that we asked for. They tell us that in response to the residents that they have refurbished several of the bedrooms, replaced all the towels and some of the bed linen and have refurbished the garden furniture. Age Concern are now visiting the home to offer confidential advice and guidance to those residents who wish to talk with them. The home has put a website in place at www.oakhouse-carehome.co.uk, where information about the home can be found. There has been increased training arranged that includes nutritional training for the cooks and training for the mental capacity act and the deprivation of liberty. They tell us that they plan to refurbish the large lounge and purchase a large screen television for the residents. Neither the home or the Care Quality Commission have received any complaints about the home since the last ASR on 22nd August 2008. The recommended level for staff achieving a National Vocational Award (NVQ) at level 2 or above has not been reached but the home are encouraging staff to undertake it. This will give the residents and their families confidence that the home is providing staff that are trained to look after them well. People living in the home have previously told us that they enjoy living there. They told us that they are happy with the environment that they live in, the activities that are arranged, the choice of meals that they have and the care that the staff give. We have only had surveys returned to us by the staff on this occasion but will add to this report if we receive any further surveys. Comments that we received: The home is run like family home The food is always fresh and home-cooked It is a very well run business with lots of support and training Annual Service Review Page 4 of 6 The home regularly lets us know about things that have happened since our last key inspection or ASR and they have shown that they have managed issues as they should do. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an inspection by 30th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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