Latest Inspection
This is the latest available inspection report for this service, carried out on 13th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oak Trees.
What the care home does well From discussions, observations and some of the information seen, it was evident that Oak Trees continues to support and encourage people to live their lives as they choose and guests` rights are genuinely respected. During the tour of the premises it was noted that a new sensory room has been created, which has been very well designed and contains some excellent sensory equipment. New windows and heaters have been installed in the conservatory, and new blinds are being ordered, which will help to ensure the environment is comfortable all year round. The kitchen was seen to have had new units fitted and a new fridge. Planned improvements in the near future were confirmed to be new furniture in all bedrooms, all bedrooms to have new carpets and be redecorated and new/brighter chairs are to be put in each bedroom. The lounge is due to have new units, new carpets will be laid in the lounge, hall and stairway and new flat-screen televisions are being purchased. There are plans for fundraising events to be held for the `Oak Trees Amenities Fund`, from which it is planned to buy some new garden furniture and build a patio area specificallyfor the guests at Oak Trees. In the meantime, good information continues to be provided for guests by way of a Service User Guide and Oak Trees continues to have a very good assessment process for new and prospective guests. It was confirmed during this visit and from information seen in the AQAA that no complaints have been received by the service since the last key inspection and there have been no safeguarding issues. Meanwhile from information in the AQAA, it was stated in the section `What our service does well`: "... Our Statement of Purpose and Service User Guide are clearly written with pictures making them easily understood and are available in an audio version. Care Plans are excellent giving good pen pictures of each service user, empowering and encouraging them to live their lives as independently as possible. Service users attend regular meetings to review and update policies and procedures. Some service users attend public Committee meetings..." The section `How we have improved in the last 12 months`, the following was confirmed: "... Service users have been supported positively through the person centred planning process to achieve their goals and aspirations, this process has been improved through work with partner agencies, the service has continued to improve the ways in which service users can influence the service they receive and the overall management of the services we provide. This influence has led to a number of changes in the service. We have provided more training to service users and have updated the training for staff..." What the care home could do better: There are no areas in which the Commission feel Oak Trees could do better at this time, although it was stated in the AQAA under this section that the staff and management feel they: "...could further improve service user influence through the entertainments committee and the policy and procedure group and we will monitor and review the effectiveness of both these groups..." Random inspection report
Care homes for adults (18-65 years)
Name: Address: Oak Trees 26 Norfolk Drive Attleborough Norfolk NR17 1QW three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Debby Ames Date: 1 3 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Oak Trees 26 Norfolk Drive Attleborough Norfolk NR17 1QW 01953457360 P/F01953457360 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Kerrie Jane Good Type of registration: Number of places registered: Conditions of registration: Category(ies) : Flagship Housing Group Limited care home 4 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 4 To accommodate a maximum of four (4) adults of either sex with learning disabilities (LD) Date of last inspection Brief description of the care home Oak Trees is situated in a small estate on the outskirts of the town of Attleborough. The service provides short stay respite care for up to four adults with learning disabilities. The building has one first floor bedroom and three ground floor bedrooms. The fees vary according to each perons individual support requirements. Care Homes for Adults (18-65 years) Page 2 of 8 What we found:
As a Random Inspection, with no areas having given cause for concern, four staff members were spoken with and three respite guests were met. A copy of the Statement of Purpose and Service User Guide was also seen, together with a copy of the Getting To Know You Before You Stay At Oak Trees assessment questionnaire. A tour of the house and garden was also undertaken and numerous improvements noted. Plans for future improvements to the environment were also discussed and confirmed by the staff members spoken to during this visit. Respite guests are also invited to take part in the tenants meetings if they wish and notes from the most recent meeting were also seen. Entertainment and leisure activities were also discussed. Meanwhile, the manager was not available on the day of this inspection, due to supporting tenants on their holiday, but a fully completed and well detailed AQAA had been submitted to the Commission prior to this visit. Prior to this visit, questionnaires were to the commission by three staff members and two guests in respect of Oak Trees and nine tenants and four staff members in respect of Flagship Housing. Some of the additional comments seen in the questionnaires included: (From Guests and Tenants) ...the staff do everything well. They listen to me, they are funny and make me laugh... ...the support and guidance they give me in everyday activities is brilliant and I can contact them easily... ...help me with my finances and day to day living skills. They also help me to solve any issues... ...help me to go out alone... ...they help take us on holidays which we help to choose... (From Staff) ...the managers support the staff and service users well and they are on hand 24 hours a day... ...we make sure we know the needs of our tenants/guests, we keep up to date with training and policies, we communicate well within our staff team, we keep our promises to tenants and guests and build a good, firm and trusting relationship... ...I have worked at Oak Trees for years. Every day I learn something new - sometimes
Care Homes for Adults (18-65 years) Page 3 of 8 new things about myself. I thoroughly enjoy the work I do and the people I work with... ...coming to Oak Trees is the best job I have ever had, I have a very supportive manager who is motivated and positive, which encourages the rest of the team... ...it provides a good environment for staff to work in and provides good training to staff and service users... ...we give the clients choices and the support to make them. We support clients to achieve their ambitions... ...could do with more regular training for newer staff... ...the managers are very friendly and I can talk to them about everything. The guests enjoy coming to stay, going out and doing new things... ...All the staff work well as a team... ...a new sensory room is being built, so many guests will get enjoyment out of this. We enable the guests to be as independent as possible and the tenants enjoy discos, holidays and other activities... ...at times I feel staff could support each other better... ...it is very frustrating when we have identified changes that need to be made for our tenants, due to ill health or change of circumstances but are unable to get funding to allow it to happen. Going to panel is something of a lottery and you can wait months for a decision... What the care home does well:
From discussions, observations and some of the information seen, it was evident that Oak Trees continues to support and encourage people to live their lives as they choose and guests rights are genuinely respected. During the tour of the premises it was noted that a new sensory room has been created, which has been very well designed and contains some excellent sensory equipment. New windows and heaters have been installed in the conservatory, and new blinds are being ordered, which will help to ensure the environment is comfortable all year round. The kitchen was seen to have had new units fitted and a new fridge. Planned improvements in the near future were confirmed to be new furniture in all bedrooms, all bedrooms to have new carpets and be redecorated and new/brighter chairs are to be put in each bedroom. The lounge is due to have new units, new carpets will be laid in the lounge, hall and stairway and new flat-screen televisions are being purchased. There are plans for fundraising events to be held for the Oak Trees Amenities Fund, from which it is planned to buy some new garden furniture and build a patio area specifically
Care Homes for Adults (18-65 years) Page 4 of 8 for the guests at Oak Trees. In the meantime, good information continues to be provided for guests by way of a Service User Guide and Oak Trees continues to have a very good assessment process for new and prospective guests. It was confirmed during this visit and from information seen in the AQAA that no complaints have been received by the service since the last key inspection and there have been no safeguarding issues. Meanwhile from information in the AQAA, it was stated in the section What our service does well: ... Our Statement of Purpose and Service User Guide are clearly written with pictures making them easily understood and are available in an audio version. Care Plans are excellent giving good pen pictures of each service user, empowering and encouraging them to live their lives as independently as possible. Service users attend regular meetings to review and update policies and procedures. Some service users attend public Committee meetings... The section How we have improved in the last 12 months, the following was confirmed: ... Service users have been supported positively through the person centred planning process to achieve their goals and aspirations, this process has been improved through work with partner agencies, the service has continued to improve the ways in which service users can influence the service they receive and the overall management of the services we provide. This influence has led to a number of changes in the service. We have provided more training to service users and have updated the training for staff... What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
