Care Home: Oakdene Care Providers

Annual service review Name of Service: Oakdene Care Providers The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Becky Harrison Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Oakdene 6 Berwick Road Shrewsbury Shropshire SY1 2LN 07855795239 Telephone number: Fax number: Email address: Provider web address:   carolineedge@hotmail.co.uk Name of registered provider(s): Name of registered manager (if applicable) Ms Michele Fell Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Ms Caroline Edge,Mr Stafford Andrew Jones Number of places (if applicable): Under 65 Over 65 4 0 1. The registered person may provide the following category/ies of service only: Care home only: Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder excluding Learning Disability and Dementia: Code MD (4) 2. The maximum number of service users who can be accomodated is: 4 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oakdene is a five bedroom Edwardian town house within walking distance of Shrewsbury town centre. The property has been completely renovated to provide Annual Service Review Page 2 of 7 1 1 1 1 2 0 0 8 modern and homely domestic style accommodation for mobile young female service users with mental health needs. The Provider took the decision to offer single sex care and accommodation in order to meet the specific needs and vulnerabilities of this client group which may be compromised by the admission of a mixed gender group. Each bedroom has en-suite shower facilities. Following a successful planning application parking at the front of the property has increased and two cars can now park off road with space for a further one small car to park at the rear of the property. A range of community facilities are available in the immediate local area including the Gateway centre for education and recreation, two GP surgeries, a main library, the park or Quarry, Post office, mini supermarket and local pubs. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This included: The annual quality assurance assessment (AQAA) that was completed by the manager and sent to us prior to this Annual Service Review (ASR). The AQAA is a selfassessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by two adults who use the service and five members of staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What other people have told us about the service. What has this told us about the service? The manager sent us the annual quality assurance assessment (AQAA), which was clear and gave us information about what they are doing now and what they want to do in the future. The last key inspection of this service was undertaken on 11th November 2008. The manager told us that the following improvements have been made: The staff rota has been redeveloped to provide staffing levels of two or three on duty to facilitate individual needs and choices for the people who use the service. One person has an advocate to represent their best interests, as requested. The management of finances has improved to provide greater protection for individuals who use the service and staff and two people now have their own bank accounts. A folder to record all trips out has been implemented to help with the monitoring of activities. People appear to be enjoying the activities and links to the local community. Residents are now more involved in menu planning and shopping and a new chest freezer has been purchased which helps people to store their food more easily. The medication policy and procedures has been reviewed and updated and individual cabinets for individuals wishing to self medicate have been purchased. A consent form for medication administering has also been developed and implemented. Annual Service Review Page 4 of 7 Appointments for health care are now recorded on a new quick reference form. Some areas of the home have been redecorated. Three members of staff have attended training in equality and diversity and staff encouraged to undertake NVQ level 3 qualifications and other training updated. Policies, procedures and many other administrative records have been updated. Two people who live at the home completed surveys for us, with the assistance of people who know them well. They told us that they were asked if they wanted to move into Oakdene, that they always of sometimes make decisions about what they do each day, that they know who to speak to if they are not happy, that staff always treat them well and listen and act on what they say. They told us that that the home is always fresh and clean. They told us that the home does the following well: Looks after the people all the time They help care for people. They help me do a routine One person did not say anything about what the home could do better. The other person who completed a survey said The home is alright The providers are caring, supportive and friendly. Always available to offer support whenever needed for staff and service users We received surveys from five staff and their feedback was very positive. Staff told us that they are always given up-to-date information about the needs of the people they care for, that their employer carried out the necessary checks to make sure they were safe to work with vulnerable adults, that they receive training that is relevant to their role, helps them understand and meet the individual needs of people they care for and keeps them up to date with new ways of working. They indicated they regularly receive enough support from the manager and that there is always enough staff on duty to meet the individual needs of the people using the service. Staff told us that the service does the following well: I think Oakdene offers all the necessary requirements to meet the needs of service users and staff...Oakdene offers a warm and friendly environment for all service users with lots of independence and choice to all individuals Promotes independence well It provides a homely place, giving the service users choice and freedom on their way to living independently The home provides good 1:1 services for all the service users. They have choice over all things in their daily lives We make sure that all the service users are treated as individuals and they have choices. We make sure they get out in the community whenever possible Annual Service Review Page 5 of 7 We received the following comments from staff about what the service could do better: To my knowledge Oakdene is doing the best for all our service users No improvement is required at this present time The AQAA indicates that 7 of the 9 care staff employed hold a national recognised qualification known as NVQ at level 2 or above in Care or Health and Social Care. We have not received any correspondence or concerns from the Environment Health Department or the Fire Department about the service in the last twelve months. We have not received any notifications of any event that has occurred affecting the health and wellbeing of the people living at the home since our last visit. The AQAA indicates that the service has not received any complaints in the last 12 months. Feedback in surveys completed by people who use the service indicate they know who to speak to if they are not happy but one person indicated they did not know how to make a complaint. Staff indicated they know what action to take if concerns are raised in the home. We have not received any concerns or complaints about Oakdene since the last inspection and there have been no referrals made or investigations held under safeguarding adult procedures. The last key inspection of Oakdene concluded that people living at the home receive good outcomes. We looked at the information in the AQAA and the rest of the information we hold and our judgement is that the home continues to provide a good service to the people living at the home and the manager has identified areas for continued improvement. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection or a further Annual Service Review by 11th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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