Care Home: Oaklands Leonard Cheshire Foundation

Annual service review Name of Service: Oaklands Leonard Cheshire Foundation The quality rating for this care home is: The rating was made on: three star excellent service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Dale Date of this annual service review: 2 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Oaklands Dimples Lane Garstang Preston Lancashire PR3 1UA 01995602290 01995600026 tanja.wainford@LCDisability.org www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 27 0 The registered person may provide the following category of service only: Care Home with Nursing - Code N To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Physical Disability - Code PD The maximum number of service users who can be accommodated is: 27 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The manager was registered with the Commission on the 7th November 2008. 2 8 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oaklands is a Leonard Cheshire Foundation home providing care and support for physically disabled adults. The home is an adapted property situated on the outskirts of Garstang and is registered to accommodate a maximum of 27 persons of either sex needing nursing or residential care. Day care is also available on the premises. Annual Service Review Page 2 of 6 The home offers a range of activities and support to meet the individual needs of residents. The home has a number of lounge areas and a large dining room. There are sufficient toilet and bathing facilities to meet the needs of the residents accommodated. A passenger lift provides access between the ground and first floor and a variety of aids are available around the home to promote independence. Residents are encouraged and enabled to maintain links in the community and a bungalow is available in the grounds where relatives and friends may stay.Written information is given to prospective residents and on admission a copy of the Service User Guide is placed in their bedroom. The written information explains the care service that is offered, the homes aims and objectives and all relevant information that residents need to assist them in making an informed decision about life in Oaklands. Fees are dependent on the assessed needs of the individual service user. Further details over fees can be obtained from the manager of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and by staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. Information from any visits we have made to the service. What has this told us about the service? The care home sent their AQAA when we asked for it. It was clear and detailed giving us all the information required. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. Oaklands receives referrals for any permanent, respite and day care placements from a variety of external professionals including Social Services Physical Disability teams. There are also referrals from Regional Acquired Brain Injury Teams, Spinal Injuries Units and specialist nursing team such as the Huntingtons nursing team. The service provided is individually needs led. The views of the persons cared for are actively and frequently invited and they underpin the service provision. All staff are trained to deliver personal and healthcare support whilst ensuring privacy, dignity and privacy at all times. There is a greater variety of activities available. The home continues to organise a variety of trips out according to preferences including local events such as steam train displays, county shows etc. Local shopping trips take place as well as further afield such as The Trafford Centre. A Sky television package has been purchased and a regular movie evening has commenced with the option for a bought in Chinese or Indian meal or a pizza. Annual Service Review Page 4 of 6 Some of the persons cared for attend college, go on holidays abroad or within the United Kingdom. Staff identify goals and aspirations and both staff and volunteers aim to help the individual fulfill their goals. In-house activities include, art classes, rag rugging, exercise classes, quizzes, musical and board games. Staff support and enable the persons cared for to attend college, church services, swimming pools, cinema, theatres, parks, public houses and coffee shops. A comment was received from a member of staff: The home provides a good centre of care to the service users. The majority of staff care deeply about the service users as individuals and will go beyond the call of duty to meet their physical and social needs. One of the core values of the Leonard Cheshire organisation is that All people have equal rights and are entitled to protection against any form of discrimination. Every individual has the right to participate in the economic, social and cultural life of the community. The care supervisor has completed a Safeguarding Adults training course with Lancashire County Council and is delivering the training to all staff and volunteers. The home continues to actively recruit volunteers from abroad and to provide opportunities for employment or volunteering for disabled individuals. This provides all concerned with more in depth awareness of issues relating to alternative cultures, ethnicity and disability. The daily menu ensures a wide variety of options at meal times with special diets catered for and special requests accommodated. There is a robust complaints procedure. The manager has reported several safeguarding issues to the Commission and has undertaken a thorough investigation and taken appropriate action where necessary. All staff are encouraged and supported with training and to complete the National Vocational Qualification(NVQ) in Care, NVQ is a nationally recognised qualification within the caring services. There are currently 21 permanent care staff and 14 have obtained an NVQ at level 2 or above in Care. The manager meets regularly with departmental heads and staff from each department. This provides both staff and manager with an opportunity to review current practices and to identify any areas that could be improved. What are we going to do as a result of this annual service review? We will continue to monitor information about this service. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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