Latest Inspection
This is the latest available inspection report for this service, carried out on 19th June 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Old Vicarage, (The).
Annual service review
Name of Service: Old Vicarage, (The) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brian Marks Date of this annual service review: 1 9 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Yeld Road Bakewell Derbyshire DE45 1FJ 01629814659 01629814330 Telephone number: Fax number: Email address: Provider web address:
Info@Westwickgroup.com The Westwick Group of Businesses Limited Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Old Vicarage is a well-established residential care home in the town of Bakewell that is registered to look after up to 25 older people with personal care needs. There is access to local facilities including shops, parks, library, cafes and public houses. Service user accommodation comprises of 23 single rooms and 1 double room, which are accessed by shaft lift and staircase. Nineteen of the bedrooms are equipped with en suite facilities. There are a variety of communal areas, including a conservatory at the rear of the building. Car parking space is provided at the front of the home and the home is set within well-maintained gardens with outside seating. At the time of inspection the weekly fee at The Old Vicarage was #525. Items not covered by this fee include hairdresser, chiropody, newspapers/magazines and optical treatment. Further information regarding the home and the current scale of charges can be obtained by contacting the home directly by telephone or email. The providers website also has information about the home along with photographs and the Annual Service Review Page 2 of 6 most recently published inspection report. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous report from the key inspection carried out on 3rd June 2008, and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it and it was clear and gave us the information we asked for, although in rather brief terms. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received feedback from a good number of the people living at the home, and they were all positive about the service being provided and how the staff employed by the home go about their work. The people living at the home said they were satisfied with their lives there and they answered in the always or usually categories to all of our questions. They told us that staff have a very caring attitude to the people living here and that they respect the independence of guests as far as possible. They also said that the staff are friendly and helpful, the food is good and there are good activities most days and the home is a pleasant, clean environment and serves up generally good food. However a small number did say that sometimes there is not enough staff and that more staff are needed to allow greater interaction between carers and residents, rather than simply seeing to physical needs and that more staff are needed to take us out shopping more often. This was echoed by a small number of staff in their written comments who said that there should be more staff on every day and particularly when its hairdressing day. People living at the home who responded to us confirmed that staff undertook the activities detailed in their care plans, that they were sensitive to respect their privacy and dignity and that the home is always fresh and clean. In the AQAA we were told about improvements that had been made at the home in the past 12 months, with staff training given a particularly high profile and also how the home has tried to become more environmentally friendly in its waste management. The statistics included in the AQAA indicated that staff turnover had been low during the past year and that agency staff are not used to fill any gaps in the staff roster. We Annual Service Review Page 4 of 6 were also told that care plans are completed and regularly updated and risk assessments are in place so that all health and personal care needs are met. We were also told that by listening to what the people living at the home have told them, the daily menus have been changed and improved, and activities have been increased, with a new newsletter available to everybody involved with the home to keep them informed. The manager also told us how they plan to further improve communication through the use of email. They told us that they have continued with good levels of staff training but the statistics indicated that the national target of half the care staff group completing the National Vocational Qualification at level 2 had not been achieved. The home has received one formal complaint in the past twelve months and there have been no situations that have required the use of statutory procedures for safeguarding vulnerable people. The organisation has a number of systems in place to make sure that they know how well their services are being received and the manager repeated that their main priority is the health and well being of the homes residents and to support this goal they have provided a clean comfortable, homely environment with friendly caring staff. The home continues to work well with us and the manager has shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 2nd June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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