Latest Inspection
This is the latest available inspection report for this service, carried out on 18th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Orchard House Care Home.
Annual service review
Name of Service: Orchard House Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Meryl Bailey Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 46 Easthorpe Street Ruddington Nottingham NG11 6LA 01159217610 Telephone number: Fax number: Email address: Provider web address:
debbie@ruddingtonhomes.co.uk Cfnursinghome@aol.com Ruddington Care Homes Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 26 0 0 26 Service users shall be within category DE (26) Service users shall be within catgory OP (26) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Orchard House is an adapted and extended period property situated in the village of Ruddington on the outskirts of Nottingham and situated on a bus route. Local amenities including, shops, banks, library and the local doctors surgery are within a ten-minute walk. The home is registered to provide care and accommodation for up to twenty-six older people who may also be diagnosed with some form of dementia. Each bedroom accommodates one person and nineteen bedrooms have en-suite facilities. The home has a stairlift for people using the service that have some mobility problems and are unable to walk the stairs safely. There are large, attractive gardens to the rear of the property and a car park to the front. The home and grounds are easily
Annual Service Review Page 2 of 6 accessible to service users. The weekly fees for care and accommodation at the home range from £400 - £691, depending on the accommodation and level of assessed need. Inspection reports are available to people using the service and other stakeholders by request. Reports of their own quality audits are distributed to people using the service and relatives. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection which we carried out on 18 November 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from staff and other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the home in the last 12 months. Relevant information from other organisations. What any other people have told us about the service. What has this told us about the service? The registered manager sent us the Annual Quality Assurance Assessment (AQAA) when we asked for it in September 2009. It gave us all the information we needed. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what action they need to take to maintain the quality of the service. People living at the home always tell us that they are happy with the service there. We received completed survey forms from five people and from relatives on behalf of another person. They are particularly pleased with the quality of care, the meals provided and the cleanliness of the home. Comments included: I enjoy all the meals provided. They are very good at cleaning. They make people welcome. They deal kindly with people. Two people commented about the level of noise and would like it to be quieter at night. We received comments from six staff that work at the home. All of them continue to be very satisfied with the quality of the training they receive. They told us that they work together as a team to provide good quality care and that they are always striving to improve the service further. Most of the staff commented on the strong leadership of Annual Service Review Page 4 of 6 the manager and that her door is always open. The manager told us in the AQAA that she talks to residents and families every day to seek their views about the service and also attends regular support groups. She also uses questionnaires on an annual basis. From listening to people the manager told us they have made the following changes during the last year: We have had a new bath fitted which is also a jaccuzzi for residents to relax in. We have decorated many bedrooms completely, including new curtains and carpets. We have bought yellow cups for people to drink out of, as this helps residents with dementia to see the cup more clearly. There are plans to have more ensuite showers installed in bedrooms. The manager also told us that they now have two activities organisers and that one of them is always in the home at weekends to ensure there are always stimulating activities to prevent boredom. We received a report from the fire officer and requirements and recommendations he made are being followed. The manager told us about the fitting of a fire door half way down the long corridor, which will make it safer in the event of any fire. The manager has continued to let us know about any incidents and has shown us that they are managed well. We have been informed of one complaint and this was dealt with promptly. No one has contacted the Commission about any ongoing concerns. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
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