Care Home: Park House

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• Huntercombe Centre

What the care home does well There are ample food stocks. There are sufficient cleaning stocks. What the care home could do better: There is often too few staff working here. The manager has no designated management time. We are not kept up to date with changes in the management of the home. Inspecting for better lives Random inspection report Care homes for adults (18-65 years) Name: Address: Park House 72 Bewick Road Gateshead Tyne & Wear NE8 1RS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lee Bennett Date: 2 5 0 3 2 0 0 9 Information about the care home Name of care home: Address: Park House 72 Bewick Road Gateshead Tyne & Wear NE8 1RS 01914430055 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Aspire Healthcare Ltd care home 7 Number of places (if applicable): Under 65 Over 65 0 0 past or present alcohol dependence mental disorder, excluding learning disability or dementia Conditions of registration: 2 7 The ergistered person may provide the following category of service only: Care Home only - code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD, maximum number of places 7 Past or present alcohol dependence - Code A - maximum number of places 2 The maximum number of service users who can be accommodated is: 7 Date of last inspection Brief description of the care home Park House is care home, providing personal care for up to 7 people with a mental health need. Some people have needs related to long-term alcohol use. Nursing care is not provided, but District and Psychiatric Nursing services can be arranged where necessary. Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home It is an adapted, terraced care home with accommodation provided over three floors. The ground floor is on a split level, with the first and second floors accessed by a flight of stairs, so the home would not be suitable for a person with a physical disability, or ho needs a wheel-chair to help get around. There is a small garden to the front, and an enclosed yard to the rear of the home. The home is situated within walking distance of central Gateshead, and is near to local public transport links and a wide range of local facilities, including a health centre, a library, shops, pubs and places of worship. There is also a leisure centre, swimming pool and theatre located a short walk away. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: We undertook this inspection after we received an anonymous letter raising concerns regarding this home. The allegations made were as follows: - low stocks of washing powder. - poor food stocks. - staff working long shifts (up to 36 hours). - staff working on their own between 12:00 noon and 4:00 pm. - named person shouting at staff. To see if these allegations had any basis we undertook an unannounced visit. We spoke with some of the staff and people living here. We also looked and stocks of food and of cleaning products, some of the records that have to be kept here, and copies of staffing rotas. We were told that staff are not shouted at, nor did they feel bullied. We saw that there were ample food stocks. These included fresh fruit and vegetables, eggs, dairy products as well as frozen, dried and tinned. The majority of tinned and packaged items were value type products. We found there were ample supplies of washing powder. We saw from the staff rota that the period November 2008 and February 2009 that there were several occasions when staff were working on their own for varying periods (normally for half the day) through the day. These occasions were on 4 days in November, 2 days in December, 5 days in January and 3 days in February. We also found the manager was included in the staffing hours, so that there was no specific management time. Furthermore, there is a new manager working here. We have not been formally told about this. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 33 18 There must be sufficient staff 04/05/2009 employed here to ensure there are no fewer than two staff on duty during the day (07:00am to 10:00pm). This is so service users and staff remain safe, and people varying needs can be met. 2 37 18 There manager mus have 04/05/2009 sufficient time (when they do not form part of the staffing rota) to ensure they can carry out the range of their duties. This is so the home is well managed. 3 37 38 The Care Quality Commission 04/05/2009 must be formally notified of any changes to the management of this home. This is so we are kept up to date with the management arrangements here, and can be confident the home is being well managed. Care Homes for Adults (18-65 years) Page 6 of 8 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). 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