Care Home: Park View

Annual service review Name of Service: Park View The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Emma Dove Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: 9 - 11 Park Avenue Mitcham Surrey CR4 2EQ 02086466694 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mr Feeroz Hosanee Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (CRH - PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Park View is a registered care home for up to six people with mental health needs. Six people are currently living there. The property is owned and managed by Mr Hosanee, who also owns a second home in this area. The home is in a residential area of Mitcham, close to local shops and transport services. Park View is made up of two residential properties, which have been joined together Annual Service Review Page 2 of 5 None 1 8 1 1 2 0 0 8 and include two lounges, two single bedrooms, a kitchen, laundry area and smoking room on the ground floor with four single bedrooms, two bathrooms and staff rooms on the first floor. Information about the home is made available in the Service Users Guide and Statement of Purpose, copies of these documents are available in the home. The weekly fees are from £385.00. Information regarding the Commission is included in the Statement of Purpose, Service Users Guide and contract of residence. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information we have received, or asked for, since the last key inspection completed on the 18th November 2008. This included: surveys completed by people who use the service and staff; the previous key inspection carried out on the 18 November 2008 and a telephone conversation with the registered manager. What has this told us about the service? People who use the service told us they can do what they want during the day, evening and at weekends. They said staff listen and act on what they say and they are aware of how to make a complaint. Staff told us they had the appropriate checks before they started work, that they see the manager regularly and have enough support and training to carry out their role. The manager told us they have made a number of improvements to the environment, including all rooms being redecorated, new carpet in the entrance hall, new flooring in the kitchen and the refurbishment of one bathroom. They plan to redevelop the garden early next year. We received one concern, which identified the service admitted someone whose needs they were not able to meet, this was raised with the manager although we have not received a response. The service continues to let the CQC know about things that have happened since our last key inspection. The service works well with us and have shown us that their home continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 10th November 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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