Care Home: Park View Residential Home

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What the care home does well Anyone new wanting to come to the home is assessed beforehand to identify what the person`s needs are and if the home is able to meet them. This information is then shared with staff so they know what they are expected to do. A resident told us, "I was advised to come here, I can`t really remember what happened". People have their healthcare needs met and are able to have medical support when they need it. One person said, "They have a contraption that I stand on, it`s hard work but its good for me. I want some physiotherapy and I would like someone to spend time with me helping me walk". People are treated with respect and dignity. One person told us, "They put me at ease when taking me to the toilet, they say don`t worry its our job". An activities coordinator is employed who oganises activities for people to join in. A resident said, "We have a lady come who throws a ball with us, she does quizzes and things." Visitors are welcome to come and see their friends and relatives in the home, and they are able to take people out. Regular church services are held in the home and people can attend a local church if they wish. People are able to make choices about their daily routines and a resident told us, "I stay in my room because I want to, I like to stay quiet". People are happy with the food they receive and have a choice at each meal. Comments made about the food included, "I am a vegetarian, they give me vegetarian meals and I eat them, the food is very good" and "I like the dinners in particular, there is a choice". People are given information about how to complain if they are not happy about anything. Everyone who completed our survey forms said they knew how to make a complaint. Staff know how to protect people in the event of any allegation and people told us they feel safe in the home. The home is kept clean and homely, and there are plans being made for improving the decor and furnishings over the next year. There are suitable arrangements for the disposal of waste products. Residents spoke of repairs being carried out promptly and a resident said, "They clean my room every day". There are sufficient and suitably trained staff on duty who have been through the required recruitment checks. One person told us, "They are very busy but if I need them I use the call bell and they come quickly". Some staff have a professional qualification and other staff are working towards one. Staff receive regular training and new staff undergo an induction once they have completed the pre employment checks. There is a suitably qualified and experienced manager in post and people will be encouraged to comment on how the home is run. The required health and safety checks and tests to the building and equipment are carried out. What has improved since the last inspection? This is the first inspection since the new provider was registered. What the care home could do better: Some information included in the Statement of Purpose needs to be bought up to date. Care plans should assess people`s mental capacity and recognise any deprivation of liberty taking place. Accurate records must be kept of all medication stored in the home, including controlled drugs, and when someone is required to act as a witness they must fulfill their responsibilities including checking the amount of medication is correct. All controlled drugs must only be stored in a cabinet that is approved as suitable for their storage. Staff should have access to different coloured protective clothing, depending on what they are doing, as part of the overall management of prevention of the spread of infection. Key inspection report Care homes for older people Name: Address: Park View Residential Home 160 Beacon Hill Road Newark Notts NG24 2JJ     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Stephen Benson     Date: 2 8 0 1 2 0 1 0 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 27 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 27 Information about the care home Name of care home: Address: Park View Residential Home 160 Beacon Hill Road Newark Notts NG24 2JJ 01636700333 01636700333 tazeemquayyum@hotmail.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Mrs Tazeem Qayyum Name of registered manager (if applicable) Ms Stephanie Fleckney Type of registration: Number of places registered: care home 28 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category Additional conditions: The maximum number of service users who can be accommodated is 28 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Both Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Date of last inspection Brief description of the care home Park View is a care home providing personal care and accommodation for 28 older people. The home provides short and long term care and will accept emergency admissions. The home is located in a residential area on the outskirts of Newark close to shops, pubs, the post office and other amenities. The home was purchased by the current Care Homes for Older People Page 4 of 27 Over 65 28 0 Brief description of the care home provider in 2009 and consists of an extended former domestic dwelling. 24 of the homes bedrooms are single, and 6 of them have en-suite facilities. Bedrooms are located on 2 floors and there is a passenger lift at one side of the home and a stair lift the other. There isa ramped access to the home and most areas of the home are accessible to wheelchair users. The home has gardens that are well maintained and easily accessible. there is ample car parking available. The manager said on 28/01/10 that the fees for the service range from £300 to £350 per week depending on dependency needs. There are additional charges for hairdressing and chiropody. A copy of the latest inspection report is available in the office. Care Homes for Older People Page 5 of 27 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: The focus of inspections undertaken by the Care Quality Commission is upon outcomes for people accommodated and their views on the service provided. This process considers the providers capacity to meet regulatory requirements, minimum standards of practice; and focuses on aspects of service provision that need further development. This was our first visit to the home since it was registered to a new provider in December 2009. This inspection involved one inspector; it was unannounced and took place in the daytime, including lunchtime. Prior to the visit an analysis of the home was undertaken from information gathered since registration over the last year including that from the Annual Quality Assurance Assessment they completed. We sent survey forms entitled Have your say about... to a sample of service users, relatives and staff and responses from those returned have been considered. Care Homes for Older People Page 6 of 27 The main method of inspection used is called case tracking which involved looking at the quality of the care received by a number of people living at the home. We also used evidence from our observations; we spoke with them about their experience of living at the home; we looked at records and talked with staff about their understanding of the peoples needs who they support. The premises were not inspected in detail but various areas of the home were visited as part of the inspection. Care Homes for Older People Page 7 of 27 What the care home does well: Anyone new wanting to come to the home is assessed beforehand to identify what the persons needs are and if the home is able to meet them. This information is then shared with staff so they know what they are expected to do. A resident told us, I was advised to come here, I cant really remember what happened. People have their healthcare needs met and are able to have medical support when they need it. One person said, They have a contraption that I stand on, its hard work but its good for me. I want some physiotherapy and I would like someone to spend time with me helping me walk. People are treated with respect and dignity. One person told us, They put me at ease when taking me to the toilet, they say dont worry its our job. An activities coordinator is employed who oganises activities for people to join in. A resident said, We have a lady come who throws a ball with us, she does quizzes and things. Visitors are welcome to come and see their friends and relatives in the home, and they are able to take people out. Regular church services are held in the home and people can attend a local church if they wish. People are able to make choices about their daily routines and a resident told us, I stay in my room because I want to, I like to stay quiet. People are happy with the food they receive and have a choice at each meal. Comments made about the food included, I am a vegetarian, they give me vegetarian meals and I eat them, the food is very good and I like the dinners in particular, there is a choice. People are given information about how to complain if they are not happy about anything. Everyone who completed our survey forms said they knew how to make a complaint. Staff know how to protect people in the event of any allegation and people told us they feel safe in the home. The home is kept clean and homely, and there are plans being made for improving the decor and furnishings over the next year. There are suitable arrangements for the disposal of waste products. Residents spoke of repairs being carried out promptly and a resident said, They clean my room every day. There are sufficient and suitably trained staff on duty who have been through the required recruitment checks. One person told us, They are very busy but if I need them I use the call bell and they come quickly. Some staff have a professional qualification and other staff are working towards one. Staff receive regular training and new staff undergo an induction once they have completed the pre employment checks. There is a suitably qualified and experienced manager in post and people will be encouraged to comment on how the home is run. The required health and safety Care Homes for Older People Page 8 of 27 checks and tests to the building and equipment are carried out. What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 9 of 27 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 10 of 27 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People are assessed prior to moving into the home to ensure their needs can be met. Evidence: There was a copy of the Statement of Purpose displayed on a noticeboard by the dining room. This has been updated to show the change of provider, however there were other details that needed to be updated, including the change of regulator to ourselves and our contact address. Relatives and residents said in our survey forms they had received enough information about the care home when looking for a placement. There has been one person admitted to the home since the change of ownership. The person was admitted in an emergency and an initial assessment was carried out by the manager over the telephone, and a copy of the assessment carried out by the Local Authority was faxed to the home. Care Homes for Older People Page 11 of 27 Evidence: The manger then carried out a further assessment when the person arrived at the home. The manager said the normal practice is for her to go out to assess any possible new resident. Staff said they were told about the new resident and his needs when they arrived on duty. The resident told us, I was advised to come here, I cant really remember what happened. Care Homes for Older People Page 12 of 27 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Care plans show how peoples needs are to be met, although peoples mental capacity is not being properly assessed. People receive the healthcare they require, but the practices for storing and managing controlled drugs are not sufficiently robust. Evidence: A sample of three care files were seen and these were easy to refer to and gave clear guidance as to how peoples needs are to be met. Care files included assessments to promote peoples well being, which were reviewed and updated as required. Staff said the care files give them the information they need. There was a form which explained the purpose of the care plans, including promoting independence, exercising choice and maintaining control over the persons life, which was signed by the resident concerned. A resident confirmed that she had signed her care plan, although said, I cant remember what that was. There were not any assessments of peoples mental capacity or reference to any Care Homes for Older People Page 13 of 27 Evidence: deprivation of liberty. The manager said she has been on some training regarding these and will be including them in the care files shortly. A record is made of any healthcare provided in the care file and one person told us she is having problems with her legs. The care file showed the doctor had visited and the District Nurse was visiting daily to provide treatment. Staff said they keep on top of peoples health needs and if someone wants to see a doctor they do their best to get someone out that day. In our survey forms seven people said they receive the healthcare support they need and one person said they usually do. One person said, They have a contraption that I stand on, its hard work but its good for me. I want some physiotherapy and I would like someone to spend time with me helping me walk. Only staff who have received training on the administration and safe handling of medicines give out medication. The storage arrangements of controlled drugs do not meet current guidance and an approved controlled drugs cabinet is needed. There was a controlled drugs record book and it was found that one entry did not match the drugs in the cabinet. The manager said she will investigate this. Other medication records seen were found to be correct. A resident told us, I take all my tablets, I take them three times a day. The manager said a lot of interest had been shown in becoming a dignity champion and there were a number of staff now in this role as well as the hairdresser. One resident told us, They put me at ease when taking me to the toilet, they say dont worry its our job. Care Homes for Older People Page 14 of 27 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People have opportunities to choose and take part in activities in the home. There are opportunities for people to exercise choice in their lives and they are provided with a varied and wholesome diet. Evidence: There is an activities coordinator employed in the home who oganises activities both in the morning and the afternoon, although she was not at work today. A notice of planned activities is displayed on the noticeboard. Residents said they enjoy the activities which included exercises and quizzes. A resident said, We have a lady come who throws a ball with us, she does quizzes and things. In our survey forms four people said there are always activities they can take part in and three people said there usually are. Staff were heard talking with one resident about his daughter having been to visit him and take him out for dinner. Staff said that visitors are welcome at any time and have access to the telephone. One resident goes out to a local church and there are fortnightly services held in the home. Care Homes for Older People Page 15 of 27 Evidence: A resident told us, My relatives come and see me. Staff said that people make their own choices and people were seen using different areas of the home, including staying in their own room. One person told us, I stay in my room because I want to, I like to stay quiet. There a menu displayed outside the kitchen and on the tables in the dining room, which provides a choice of meal. Staff were seen asking people which meal they would like shortly before the meal was served. One resident who is a vegetarian said, I am a vegetarian, they give me vegetarian meals and I eat them, the food is very good. Another resident said, I like the dinners in particular, there is a choice. In our survey forms everyone said they always or usually like the meals in the home. Care Homes for Older People Page 16 of 27 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. There are systems in place for people to raise any concerns and people feel safe in the home. Evidence: There is a complaints procedure in the home and a book to record any complaints made. There have not been any entries made since the change of ownership of the home. Staff were aware of the complaints procedure and knew what to do if they had a complaint made to them. In our survey forms everyone said they knew how to make a complaint and had someone they could talk to. One resident told us, The only thing that annoys me are the fire doors, they bang, they cant do anything about that. Staff have been provided with training on the procedures to ensure residents are safeguarded, although staff appointed since the training were not fully aware of the procedures to follow. The manager said that they will be attending the training later in the year and that she would ensure all staff had a working knowledge in the staff meeting and supervision. Residents were asked if they felt safe in the home said that they did. Care Homes for Older People Page 17 of 27 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People live in a comfortable and well maintained environment and attempts are being made to improve the standard of accommodation. Evidence: The manager said that she has been given a budget to improve the environment, and had carried out an audit with the new provider as to what needs to be done, which they have started to work through. This included plans to decorate many areas of the home. There is a handyman employed to carry out routine maintenance and designated domestic staff to keep the home clean. There is a system in place for the disposal of any clinical waste. Staff have had training in infection control. There were supplies of protective clothing seen and staff were seen using these as they went about there duties, however there was only one colour of aprons available, whereas different coloured aprons to use for personal care and catering would be better infection control practice. There were supplies of hand wash located around the building. In our survey forms everyone said the home is kept fresh and clean. A relative commented, When I visit each and every resident is very happy they live in a well Care Homes for Older People Page 18 of 27 Evidence: maintained home. How nice! A resident said, They clean my room every day. Care Homes for Older People Page 19 of 27 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People are cared and supported by sufficient staff who have been suitably trained to meet their needs. Evidence: Staff said there are sufficient staff on duty to meet the current needs of the residents. In our survey forms one person said that staff are always available when they need them and six said they usually are. A relative commented, After looking at other homes in the area Park View has come out tops, every care assistant, kitchen worker and cleaner do more than their jobs on a daily basis. If I need or my relative needs a shoulder Steph (The manager) is always there for us. A resident said, They are very busy but if I need them I use the call bell and they come quickly. The manager said that eight staff have completed a professional qualification and a further six staff are signing up next week to start one. Staff training records showed that regular training is provided and there is a plan for future training. The manager said there is training most weeks at the moment to get staff up to date with all the training they require. Care Homes for Older People Page 20 of 27 Evidence: Staff said in the surveys they completed that they are provided with training that is relevant to their role and helps them understand and met individual needs. The files for some recently appointed staff were seen and these contained the required pre employment checks. It was stated on the assessment they completed that all staff who have started work in the home in the last 12 months had satisfactory pre employment checks carried out. Recently appointed staff said they had an induction when they started to work in the home and have the Skills for Care Common Induction Standards. In our staff survey forms all staff said they had an induction that covered everything they needed to know to do the job. Care Homes for Older People Page 21 of 27 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. There are suitable management arrangements in the home to ensure the home is run in the best interests of people living there. Evidence: The manager, who managed the home when it was owned by the previous provider, has completed the registration process. Staff said the home is well run and that the provider visits regularly. A member of staff commented, As a new member of staff at Park View I have found that the home is run in every way possible for the best in mind for the residents. Care and documentation is performed to its full ability. Very happy to be a staff member. We asked the provider to complete an assessment and return this to us. This had been returned but was not available prior to the inspection. A copy of the assessment was seen at the home. Care Homes for Older People Page 22 of 27 Evidence: The manager said there are regular residents meetings held, and a notice was seen listing dates of these meetings. The manager has questionnaires she distributes to residents and relatives but has not done so yet since the change of ownership. Some residents manage their own finances and assistance can be provided if required. This requires a record to be made of all transactions, which is witnessed by another person. We were told in the assessment they completed that equipment is serviced or tested as recommended by the manufacturer or other regulatory body. Dates were provided showing this to be the case. Staff said they did not have any concerns about health and safety within the home. Care Homes for Older People Page 23 of 27 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 24 of 27 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 1 4 Update the Statement of Purpose. This will ensure people have up to date information made available to them. 01/03/2010 2 7 15 There must be a process in place to assess peoples mental capacity and recognise any deprivation of liberty taking place. This will promote people to retain as much control of their lives as they can. 01/04/2010 3 9 13 Records of controlled drugs 01/02/2010 must show when drugs have been administered and the balance of the remaining stock. This will ensure peoples medication is properly managed. Care Homes for Older People Page 25 of 27 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 4 9 13 Controlled drugs must be stored in a cabinet that has been approved as suitable for the storage of controlled drugs. This will ensure that peoples medication is safely stored. 01/04/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 26 Provide different coloured protective clothing for staff to use as part of the management of infection control. Care Homes for Older People Page 26 of 27 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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