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Care Home: Parklands Court Nursing Home

  • 56 Park Road Bloxwich Walsall West Midlands WS3 3ST
  • Tel: 01922711844
  • Fax: 01922491137

Parklands Court is set in attractive landscaped grounds, close to Bloxwich town centre, shops and public transport. The home provides nursing care to 163 people at any one time. There are five houses on this site. Each is dedicated to the care of older people all of which have differing needs. Samuel House offers intermediate care services to people. This means the home supports people with rehabilitation to enable them to go back home at the end of their stay whenever possible. Marlborough and Clarendon House both provide a caring environment for those people who have dementia. A new unit has also been created within Marlborough house; Elmore unit offers intensive care for up to 13 people with dementia. Collins and Harrison House offer care to older people who are frail and require nursing care. When people visit this home they will find the information they need in the administration building. They will find copies of recent inspection reports, BUPA`s own quality assurance publication and the homes Statement of Purpose and Service User Guide. The range of fees charged by the home are not included within the Service User Guide. Readers of this report are asked to contact the home directly for this information.

  • Latitude: 52.618000030518
    Longitude: -2.0030000209808
  • Manager: Ms Amanda Dudd
  • Price p/w: -
  • UK
  • Total Capacity: 163
  • Type: Care home with nursing
  • Provider: BUPA Care Homes (CFHCare) Ltd
  • Ownership: Private
  • Care Home ID: 12065

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Parklands Court Nursing Home.

Inspecting for better lives Random inspection report Care homes for older people Name: Address: Parklands Court Nursing Home 56 Park Road Bloxwich Walsall West Midlands WS3 3ST two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mandy Beck Date: 0 3 0 4 2 0 0 9 Information about the care home Name of care home: Address: Parklands Court Nursing Home 56 Park Road Bloxwich Walsall West Midlands WS3 3ST 01922711844 01922491137 dudda@bupa.com www.bupa.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : BUPA Care Homes (CFHCare) Ltd care home 163 Number of places (if applicable): Under 65 Over 65 73 73 163 90 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 0 0 Of the 90 service users in the category PD(E), 29 may be accommodated at the home for intermediate care in the category PD. Service users in the categories PD(E), TI(E), MD(E) and DE(E) may be 50 years and over. Service users not to exceed the maximum number registered for at any one time. Date of last inspection Care Homes for Older People Page 2 of 9 Brief description of the care home Parklands Court is set in attractive landscaped grounds, close to Bloxwich town centre, shops and public transport. The home provides nursing care to 163 people at any one time. There are five houses on this site. Each is dedicated to the care of older people all of which have differing needs. Samuel House offers intermediate care services to people. This means the home supports people with rehabilitation to enable them to go back home at the end of their stay whenever possible. Marlborough and Clarendon House both provide a caring environment for those people who have dementia. A new unit has also been created within Marlborough house; Elmore unit offers intensive care for up to 13 people with dementia. Collins and Harrison House offer care to older people who are frail and require nursing care. When people visit this home they will find the information they need in the administration building. They will find copies of recent inspection reports, BUPAs own quality assurance publication and the homes Statement of Purpose and Service User Guide. The range of fees charged by the home are not included within the Service User Guide. Readers of this report are asked to contact the home directly for this information. Care Homes for Older People Page 3 of 9 What we found: We have been notified of four medication errors in the home during the past four months. All of these medication errors has been reported to the safeguarding team for further investigation by the home. We wanted to know what the home is doing to reduce the risk of this happening again for people using this service. We were told that the majority of the medication errors had been made by agency nursing staff. The manager told us the home is currently in the process of recruiting more nursing staff. This should help reduce the homes usage of nurse agency staff and medication errors occurring. We have also recommended that until new nursing staff have been recruited the home should obtain confirmation of agency nurses competency in safe administration of medicines. We looked at the care records of person A using the service. We looked at the care plan for the management of aggression, we saw that there was limited information within the plan to guide staff in dealing with this type of behaviour. For example the plan said look for triggers and use diversional techniques. There was no information about what the triggers may be or any description of the diversional techniques. We spoke to staff who told us we move A from the situation, make them a cup of tea and we fill in the ABC chart when it happens. A review of the care plan stated close obs maintained for sexually inappropriate behaviour. We looked at the daily records for person A and saw the following entry, behaviour chart to be commenced following incident when A was kissing and touching. We asked the person in charge to show us where the ABC charts are kept. We were given all of the ABC charts for that unit. We found person As chart and saw that it was blank, it had not been completed. We found a further two entries in another persons ABC chart about person A being touched and kissed inappropriately. This had not been reported to the manager, recorded in person As daily records or referred to the safeguarding team. We also noted that another person had been pushed to the ground. This resulted in a serious injury to this person and they needed to be hospitalised for treatment. This incident should have also been referred to the safeguarding team. This was discussed with the manager during this inspection, she has told us that this incident will be reported to the safeguarding team. We did not assess the homes medication standards during this inspection but we did see that peoples creams and lotions were being stored in the office on one unit. The office is not always locked and people have access to it. The creams and lotions were not in a locked cupboard and were easily accessible to the people coming in and out of the office. Storing peoples medication in this way is not safe and should be reviewed by the home promptly. What the care home does well: What they could do better: Care Homes for Older People Page 4 of 9 The home needs to take steps in order to make sure that all nurses who administer medication are competent to do so. This will help reduce the risk of medication errors occurring. The home needs to make sure that peoples care records are an accurate reflection of peoples needs. They need to have clear instruction for care staff to follow. This will help identify and reduce risks to people living in the home. The home should talk to the safeguarding team in Walsall if they are at all unsure about making a referral to the team in relation to peoples challenging behaviour. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 9 13(2) Medication must be stored in 20/05/2008 accordance with manufacturers instructions This is to ensure that medication is stored correctly to prevent people being placed at risk of harm and from receiving ineffective medication. (Previous timescale of 31/05/06 and 15/06/07 not met) Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 7 15 Peoples care plans for management of aggression or challenging behaviour should include enough information to guide staff in meeting peoples needs. This will reduce the risk of injury to the people living in the home. 29/05/2009 2 9 13 The home must make sure that peoples medication is stored securely. This will reduce the risk to the people living in the home. 29/05/2009 3 18 12 The home must make sure 20/05/2009 that safeguarding issues are reporting to the safeguarding team. This will make sure the home is reporting safeguarding issues as per local authority guidance. Care Homes for Older People Page 7 of 9 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 12 The home should assess each person responsible for administrating medication to make sure they are competent to do so. This should reduce the risk to people using the service. Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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