Care Home: Peacemills Care Home

Annual service review Name of Service: Peacemills Care Home The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Meryl Bailey Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Perry Road Sherwood Nottingham NG3 3AQ 01159602539 01159856616 peacemills@btconnect.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Community Care Plus Ltd Number of places (if applicable): Under 65 Over 65 5 40 Community Care Plus Limited is registered to provide accommodation and personal care for service users of both sexes whose primary needs fall within the following categories: 1. Dementia over 65 years DE(E) up to 40 2. Dementia (DE) up to 5 3. Service users in the category DE to be aged 50 years and above. The maximum number of service users to be accommodated at Peacemills Care Home is 40. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The Deputy Manager is covering the duties of the registered manager for a temporary period. 0 1 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Peacemills is a care home providing personal care and accommodation for 40 older people. The home is located on the outskirts of Sherwood, a residential district in Nottingham approximately 3 miles from the city centre. There are a small number of local community shops near to the home and Sherwood itself has many other amenities including shops, pubs and restaurants, and a community centre. The home Annual Service Review Page 2 of 6 consists of a two-storey purpose built building. There are 36 single bedrooms (35 with en-suites) and two double bedrooms (with ensuites). There is a car park to the rear of the property and a small garden. The fees for the service vary depending on dependency needs and are linked to local authority agreed rates. There are additional charges for hairdressing and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from staff and other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the home in the last 12 months. Relevant information from other organisations. What any other people have told us about the service. What has this told us about the service? The registered manager sent us the Annual Quality Assurance Assessment (AQAA) when we asked for it in October 2009. It was very comprehensive and gave us all the information we needed. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what action they need to take to maintain the quality of the service. People living at the home always tell us that they are happy with the service there. We received completed survey forms from relatives on behalf of 4 people. They are particularly pleased with the quality of care, the patience of the staff and the cleanliness. Comments included: The carers are very patient, pleasant and always willing to help. I pay frequent visits to my mother and I find her clean, happy and content, which in turn makes me feel the same. Staff continuity is good and they really do a good job. Carers are very kind to residents and deal with them sensitively. They understand their needs. They always keep us informed about what they are doing. There were some comments about activities. People were pleased that activities are provided, but thought there could be more variety in the music played and in Annual Service Review Page 4 of 6 encouraging discussions. We received comments from 4 staff that work at the home. All of them continue to be very satisfied with the quality of the training they receive. Two of them felt there were sufficient staff, but the other two felt an extra staff member in the mornings would give more time to meet needs and talk to people without having to rush to complete personal care tasks. The manager told us in the AQAA that they hold 3 monthly resident meetings, have a suggestion box, there are questionnaires available and during the weekly activitiy sessions there are one to one discussions. From listening to people they have made the following changes: We have now got new flooring in all bedrooms, we have started redecorating all bedrooms and the little lounge downstairs is now the activities room after popular request (quiet room). They are also refurbishing all the bathrooms, which will include new bathroom suites. With respect to staffing we are confident that the manager keeps levels under review so that needs are met and she has told us that they aim to recruit and retain a diversity of staff over the next 12 months. The director of the company, the manager and deputy manager have continued to let us know about any changes and notify us of incidents. They have shown us that they have managed issues well. There had been six complaints made to the manager in a 12 month period. These were dealt with promptly and no one has contacted the Commission about any ongoing concerns. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. 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