Care Home: Pennwood Lodge Nursing Home

Annual service review Name of Service: Pennwood Lodge Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Adam Parker Date of this annual service review: 2 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Wotton Road Kingswood Wotton-under-Edge Gloucestershire GL12 8RA 01453521522 01453521551 pennwoodlodge@highfield-care.com www.schealthcare.co.uk Southern Cross Care Centres Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Denise Mackereth Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 70 0 The maximum number of service users who can be accommodated is 70 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Denentia (Code DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Mr Barry Yarnley is now the responsible individual. Denise Mackereth was registered as manager in May 2009. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 7 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Pennwood Lodge is a purpose built care home situated within grounds that are shared by a sister home. It is within the village of Kingswood, near Wotton-Under-Edge in the South of the county, approximately midway between Bristol and Gloucester. The twostorey building is split into four separate units. All four units specialise in the care of elderly people with dementia. The Home offers predominantly single accommodation, although there are some shared bedrooms. Most rooms have en-suite facilities. Each unit has its own communal areas consisting of lounge/diner rooms and smaller, quiet lounges. There are other seating areas within the units. Each unit is accessed via a keypad system as well as one of the main entrance doors to the home. The first floor units can be reached via a staircase or shaft lift. The central body of the building contains offices, kitchen and conservatory, which overlook the front lawns. An uninterrupted, level pathway is provided to the main entrance of the home leading from the car park, which is located in front of the building. Fee ranges are from 558.00 pounds to 847.27 pounds including the nursing contribution but does not include extras for example chiropody and hairdressing. Copies of the homes Statement of Purpose and Service Users Guide is available in the main reception area. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us most of the information we asked for. The AQAA told us how the home seeks the views of residents and their representatives through random monthly satisfaction surveys and meetings with residents relatives on alternate months. As a result of listening to the views of residents, a number of changes have been made to the service provided such as improved access to the courtyard garden areas and introduction of menus with more variety. There are further plans to introduce picture menus and to increase the frequency of dementia awareness training sessions for staff. The AQAA also described how the home aimed to meet the National Minimum Standards and a how improvements have been made to activities with more being introduced for both groups and individual residents as well as the involvement of the Alzheimers Society. In addition regular staff meetings are now being held. The home also has plans to improve the amount of care staff with a National Vocational Qualification (NVQ) and ensure that all staff attend mandatory training. The AQAA told us that the home had received three complaints in the twelve months prior to September 2009. We were not involved in any of these. There were no safeguarding referrals made about any of the residents. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 17th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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