Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Penrith Drive.
Annual service review
Name of Service: Penrith Drive The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Roan Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 55 Penrith Drive Wellingborough Northants NN8 3XL 01933678681 01536711761 AnneG@mencap.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Royal Mencap Society Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: A maximum of six service users in the category of Learning Disability (LD) One named service user, (as per variation No. V000027309 dated 01.12.05) currently living at the home, has care needs within the category of Physical Disability (PD). That the person who falls within the category of Physical Disability (PD) also has needs within the category of Learning Disability (LD) i.e. dual disability. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Penrith Drive is a care home providing personal care and accommodation for 6 people aged 18 - 65 years. The premises are rented by the organisation MENCAP from a local housing association, North British Housing. Located in a suburb of Wellingborough, the
Annual Service Review Page 2 of 7 Number of places (if applicable): Under 65 Over 65 6 1 0 0 home is easily accessible by public transport, close to local shops and the town centre amenities. The home opened in 1998 consists of a detached, two storey house offering single bedrooms for all people at the home. The communal areas consist of 2 dining rooms, lounge and kitchen. There is a garden area and car parking spaces. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It has also provided us with numerical information about the service. Information we have about how the service has managed any concerns or complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received 6 surveys from people using the service who gave positive responses to the questions asked. they feel that they are supported well and that they are fully involved in decision making. they all know how to make a complaint and feel that they are listened to. in response to the question of what the home does well they said: Gives me choice and independence Cares about me and my needs One person said that they were not sure about how to make a complaint. Another said that they would like a new kitchen. In surveys received from staff they said: We ensure health and personal needs are met. Help to achieve personal goals Provide a caring environment All staff confirmed that they are supported on a regular basis and that they receive good information about the people they support. They also knew how to raise concerns about people they support and received training to carry out their role. Health Care Professionals said: I have always observed high levels of care. Peoples individuality is recognised. People are treated with respect. Communication is good. People are encouraged to be independent. The home sent us their AQAA when we asked for it. It was clear and detailed giving us all the information we asked for. The homes manager continues to let us know about things that have happened since our last key inspection and this shows that they have managed issues well. The manager states within the AQAA that Mencaps charter for quality practice, and quality statement, are both underpinned by the need to ensure the views of the users and purchasers of our services are monitored and listened to. Participation from the people we support is encouraged and promoted throughout the organisation and service, from inclusion on Mencaps National Assembly, to local tenant forums. Locally, views are sought via annual quality assurance questionnaires, monthly quality monitoring visits and service user meetings, and daily recording and consultation with the people in the service. Staff have received training in person centred planning. This is being implemented to encourage all people we support to Annual Service Review Page 4 of 7 consider their needs and aspirations, and ensure they are central in considering how these can be achieved. The following methods are used: Monthly meetings for the people within the service, monthly forum for the people we support, reviews and detailed support Plans. Equality and dignity is interwoven into all the aspects of the service from direct communication, support plans, activities, dietary requirements and staff approaches. The AQAA states that Nationally, Mencap is seeking the investors in people accreditation, which will recognise our commitment to equality of opportunity for all employees, regardless of race, gender identity, disability, sexual orientation, age, religion or belief. These values are implemented equally with the people we support, ensuring their diversity is respected. The service provides good information within a service users guide which is an accessible format. There is also an accessible complaints procedure. People using the service are supported to develop practical life skills, through access to educational courses, work placements and taking part in leisure activities in the community. There is regular contact with families and support with friendship of peers. Regular reviews of their health care needs, staff awareness and training in safeguarding procedures with robust internal financial checks, protect people using the service. Staff receive regular training and there is a continuous development plan in place. The AQAA states that As a service provider organisation, we recognise that the people who provide support critically influence the quality of service that people receive. Our policies and processes in recruitment and training, guide and inform effective recruitment practices that include thorough pre-employment checks, induction and on-going training to ensure that staff fully understand their responsibilities and how to effectively support people with a learning disability. The data provided within the AQAA confirms that four of the thirteen staff working at the home hold National Vocational Qualifications (NVQ) in care at level 2 or above with the remaining being supported to develop their skills. All staff have completed an induction programme that meets standards set by Skills for Care. The registered manager is reflective about the service and states the following when asked what the service does well. The service gives encouragement by supporting individuals to make informed choices. The implementation of monthly quality reports and the continuous improvement plan has enabled the service to continually develop and evolve. Everyone is committed to maintain the skills of the people we support and enable them to make informed individual choices. People being supported are involved in their local community on a weekly to daily basis. CQC has not received any complaints since the last inspection and the AQAA confirms that no complaints have been made direct to the service. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. The rating for Penrith Drive was made at the last key inspection on 10/11/2008. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
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