Care Home: Pentree Lodge

What the care home does well The majority of residents living in the home have been there for several years and are very familiar with the services it provides. They have written information about it, which they are all able to access easily. They generally get on well with each other and the home operates like a shared domestic dwelling with staff support provided where it is needed to assist them to develop and maintain their skills and independence. One resident "it`s lovely here" and another "much better than my last place". Assessments prior to moving into Pentree Lodge are undertaken and based on the individuals health, social and personal care needs, including needs relating to their religious, ethnic and cultural backgrounds, to ensure they can be met in the homes setting. Residents are encouraged and supported to develop their skills and independence in many ways. They are involved in developing their own care plans with assistance and support from staff and attend annual reviews. They have opportunities to make decisions about important aspects of their lives, and are supported to take risks so that they can enjoy fuller and more active lives in and out of the home. Residents have clear information on what is expected of them and their rights as residents of a care home. They are aware, for example, that they will be expected to help out with household tasks such as cleaning, so that they can develop their skills and independence and know what to do if they wish to make a formal complaint about something they do not like. Residents are appropriately supported with their personal care so that they maintain their dignity. Staff were observed to assist residents with their needs quietly and unobtrusively. The home`s environment is suitable for the people living there. It was clean and tidy throughout at the time of the unannounced inspection. The home`s staff team has sufficient numbers of qualified staff to meet the residents` needs and they have access to regular training to maintain their knowledge and skills. Staff confirmed access to training is available. The staff team and residents said the home is well managed by an experienced and competent manager. Staff were complimentary about her management style and stated they could approach her with ideas or concerns. We were welcomed to the home in a friendly manner by staff and service users. All were aware of the reason of the inspection. What has improved since the last inspection? Residents felt that the home provided them with `excellent` care and `good` accommodation and could not identify any areas for improvement. Staff stated they were satisfied with the management and working arrangements of the home.Recommendations made following the last inspection have been complied with. What the care home could do better: This report makes three recommendations. Policy and procedure documentation lists outdated contact information for the CSCI. The documents that this applies to require updating It is recommended that the day notes contain more information concerning the activities, interests and hobbies of the resident. It is recommended that all records pertaining to the individual resident are kept on that persons master file. CARE HOME ADULTS 18-65 Pentree Lodge 63/65 Pentire Avenue Pentire Newquay Cornwall TR7 1PD Lead Inspector Mike Dennis Unannounced Inspection 21st February 2008 10:00 Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Pentree Lodge Address 63/65 Pentire Avenue Pentire Newquay Cornwall TR7 1PD 01637 878437 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Miss Leslie Christine Richardson Mr Neil Harrison Mrs Julie Wimberley Care Home 15 Category(ies) of Mental disorder, excluding learning disability or registration, with number dementia (15) of places Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. To include service users who are sixty-five years of age or under on admission to the home. To include one service user over the age of 65 years Date of last inspection 1st March 2007 Brief Description of the Service: Pentree Lodge is situated in Pentire approximately two miles from the centre of Newquay. The home provides accommodation and care for fifteen people with a Mental Disorder who are admitted to the home under the age of sixty-five. The Registered Provider owns another home catering for the same client group on the edge of Newquay and care staff work between the two homes. The Registered Manager works only at Pentree Lodge. The main part of the home accommodates twelve Service Users and the ‘flat’, which is attached, provides the opportunity for three less dependent service users where service users can be responsible for their own personal care and domestic tasks. All service users have their own bedrooms and there is a communal lounge in both parts of the home. There is a small parking area to the front of the home. The fees commence from £342.25 per week. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star. This means the people who use this service experience good quality outcomes. This was a key inspection, which was unannounced. It took place on 21st February 2008 and lasted for approximately seven hours. The registered manager was present for part of the day, the deputy manager was competent in managing the home, in the managers absence and had access to all documentation. The purpose of the inspection was to ensure that residents’ needs are properly met, in accordance with good care practices and the laws regulating care homes. The focus is on ensuring that residents’ placements in the home result in good outcomes for them. Information received from and about the home since the previous inspection has also been taken into consideration in making judgements about the quality of outcomes for the residents there. The inspection included meeting with a number of residents currently living at Pentree Lodge. Members of staff were interviewed and there were opportunities to directly observe aspects of residents’ daily lives in the home and staff interaction with them. Other activities included an inspection of the premises, examination of care, safety and employment records and discussion with the manager. The principle method of inspection was “case tracking”. This involves interviews with a select number of residents; staff caring for them and examination of records relating to their care. This provides a useful impression of how the home is working for residents overall. Three service users were case tracked in detail at this inspection. On the day of inspection 14 residents were living in the home. What the service does well: The majority of residents living in the home have been there for several years and are very familiar with the services it provides. They have written information about it, which they are all able to access easily. They generally get on well with each other and the home operates like a shared domestic dwelling with staff support provided where it is needed to assist them to develop and maintain their skills and independence. One resident “it’s lovely here” and another “much better than my last place”. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 6 Assessments prior to moving into Pentree Lodge are undertaken and based on the individuals health, social and personal care needs, including needs relating to their religious, ethnic and cultural backgrounds, to ensure they can be met in the homes setting. Residents are encouraged and supported to develop their skills and independence in many ways. They are involved in developing their own care plans with assistance and support from staff and attend annual reviews. They have opportunities to make decisions about important aspects of their lives, and are supported to take risks so that they can enjoy fuller and more active lives in and out of the home. Residents have clear information on what is expected of them and their rights as residents of a care home. They are aware, for example, that they will be expected to help out with household tasks such as cleaning, so that they can develop their skills and independence and know what to do if they wish to make a formal complaint about something they do not like. Residents are appropriately supported with their personal care so that they maintain their dignity. Staff were observed to assist residents with their needs quietly and unobtrusively. The home’s environment is suitable for the people living there. It was clean and tidy throughout at the time of the unannounced inspection. The home’s staff team has sufficient numbers of qualified staff to meet the residents’ needs and they have access to regular training to maintain their knowledge and skills. Staff confirmed access to training is available. The staff team and residents said the home is well managed by an experienced and competent manager. Staff were complimentary about her management style and stated they could approach her with ideas or concerns. We were welcomed to the home in a friendly manner by staff and service users. All were aware of the reason of the inspection. What has improved since the last inspection? Residents felt that the home provided them with ‘excellent’ care and ‘good’ accommodation and could not identify any areas for improvement. Staff stated they were satisfied with the management and working arrangements of the home. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 7 Recommendations made following the last inspection have been complied with. What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 2, People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Admission to the home is based on an assessment of prospective residents so that they can be assured the home will be suitable to meet their needs. They are given sufficient information about the home prior to admission. EVIDENCE: The Statement of Purpose and Service User Guide is comprehensive and informative. It does however contain some references to the old CSCI address, and where this is the case documentation needs to be updated. The care needs and wishes of residents are assessed prior to admission to the home. There is evidence of comprehensive social services assessments, health and specialist assessments with the care home undertaking their own assessment. The initial care plan is based upon the care needs assessment and written in concordance with the resident with a signature obtained, where possible, from the resident to demonstrate this. From observations and talking with residents it was evident that they are settled in the home, and that in the main they get on well with each other and with the staff. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6,7,8,9. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents are aware of their care plans, which fully address their health, personal and social care needs, including needs relating to their individual and diverse backgrounds (age, religion, culture and ethnicity, abilities, gender and sexual orientation). They are able to take safely managed risks and make important decisions about their lives so that they develop their skills and independence. Residents attend residents meetings where they can express their views on the service the home provides. EVIDENCE: Residents, their family, advocate and relevant professionals are involved in the development of individual care plans and their subsequent reviews. The reviews record the residents views so that they are aware of the purpose of their placements in the home and are able to contribute to the ongoing care Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 11 planning process. The care plan has specific headings to address their health, personal and social care needs, including their individual and diverse needs. Residents participate in making decisions about important aspects of their daily lives, according to their individual abilities and this was observed during the inspection. Staff were observed supporting residents who required it, to make decisions about what to do during the day. Daily care records provide evidence of the choices residents make in their daily lives. They do not provide information in detail regarding social activities, hobbies etc. Residents can choose the level of privacy they wish to enjoy in their private accommodation. Residents are able to take managed risks, backed up with written risk assessments and risk management plans. Residents monies were not inspected on this occasion. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14,15,16,17 People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents are able to take part in a range of activities in and out of the home, which are appropriate to their ages, individual needs, interests and cultural backgrounds so that they develop their skills and confidence. They are supported to maintain valued social and family relationships so that they are not isolated or institutionalised. They are informed of their rights and responsibilities so that they are aware of what is expected of them. They are provided with a wholesome and varied diet so that they enjoy their meals and stay healthy. EVIDENCE: Residents’ care plans and daily care records provide evidence that their interests and abilities are fully considered in planning their daily activities, which are planned with them individually. Some activities include assisting them to access voluntary employment opportunities or clubs, for example. The Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 13 majority of residents said that they are satisfied with the activities provided for them others felt that it would be ‘nice to have more to do’. However they acknowledged that when activities are available they sometimes choose not to attend them. Some staff also echoed this sentiment. From the activity board this showed a planned activity takes place approximately every week to ten days. At the time of the inspection service users were engaged in a variety of different and appropriate activities in and out of the home. One resident was observed to be clearing the greenhouse and obviously enjoying the task. The homes records clearly indicate that residents are afforded opportunities to access a range of community resources. Day notes will be improved with the inclusion of more information regarding activities and interests. Residents said that they do maintain valued relationships with their families and friends, which their daily care records confirmed. They are able to make telephone calls in private if they wish. Residents are supported and encouraged to eat healthily. They participate in the menu planning. Nutritional needs and preferences are considered as part of the care planning process. All the residents looked healthy and well nourished. The home has an ordinary, domestic kitchen, which they can access freely, to prepare drinks and snacks when they want them. Meal times were noted to be very flexible. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18,19,20 People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents’ personal and healthcare needs are well met so that they are able to live full and active lives in and out of the home. There are systems in place to support them with medication. EVIDENCE: Residents’ individual care plans address their personal care needs. Residents confirmed they choose when to get up/ retire to bed and make daily living choices in regards to their appearance and privacy. The home has suitable bathroom facilities so that they can attend to their personal care in private. Residents’ care plans consider their healthcare needs. There are separate healthcare records for each of them, which indicate that they access a range of healthcare services, according to their individual needs. Residents stated there are good relationships with the health professionals. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 15 The home has a robust medication system. From inspection this demonstrated that medication is stored, dispensed and disposed off appropriately. A tablet count cross-referenced with documentation. Residents in the home stated they were satisfied with how medication is administered. The written procedures to guide staff on how to safely administer medicines were available. None of the residents are receiving “controlled drugs” at this time. If and when circumstances change, a controlled drugs register will have to be obtained. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22,23. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents are listened to and respected so that their views, concerns and complaints are taken seriously and acted upon. There are formal and informal systems in place to ensure that they are able to feel safe in the home. EVIDENCE: All the Residents were encouraged to speak to us if they wished so that they could make their views known or raise any concerns. The complaints procedure is on display and all residents were aware of the process in how to raise any issues of concerns. In addition residents attend a residents meeting which allows the opportunity to express any concerns or ideas for improving the service. All of the people spoken with expressed satisfaction with the care and services provided to them at the home. The home has received no complaints in the last year. The home has written procedures to guide staff on what to do if they suspect a resident is at risk of abuse. There are records to show that staff are recruited on the basis that they are suitable to work with vulnerable adults in a care setting and appropriate checks are made. Service users are not isolated in the home, but take part in a range of activities in the local community and have relationships with people from outside of the home that they can communicate serious concerns to. The majority of staff have attended the Multi Disciplinary Adult Protection course and have a copy of this policy. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24, 30. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home’s environment provides residents with an ordinary, domestic setting so that they can develop their skills and independence in a non-institutional setting. It is safe and clean so that residents are protected from risks of crossinfection. EVIDENCE: The home looks like an ordinary, domestic dwelling. It is well decorated and comfortably furnished throughout and all the residents said that the environment and furnishings in the home were satisfactory. Service users in the ‘flat’ said ‘it’s nice and peaceful in here, we love it here, they maintain the home so well’. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 18 The home appeared clean and tidy throughout at the time of the inspection, which was unannounced. All staff have attended basic food hygiene, and infection control courses. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32, 34, 35. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staff have ready access to ongoing training so that residents can have confidence in their knowledge and skills to work with them in a competent manner. Staff are recruited on the basis of fair, safe and effective recruitment and selection policies and practices so that residents can have faith that they are suitable to work in a care setting. Staff attend regular supervision to ensure ongoing care practice and training needs are effectively monitored and managed. EVIDENCE: There are 2 care members of staff on duty plus the registered manager from 8-4, 2 care staff on duty from 4-11pm and 2 night staff as shown on the duty rota. Staff said that they had time to be with residents which was confirmed by the residents themselves. When the registered manager is on leave then the manager from their other care home covers the management responsibilities of both homes, this process is seen to work well. Staff showed the inspector records of when staff cover has been gained to cover shifts to ensure sufficient numbers are in the home at all times. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 20 The deputy manager confirmed that some staff had achieved NVQ level 2 or 3 but exact numbers were not available. She believed that the level of qualifications exceed 60 . Records did show that the majority of staff have recently attended first aid training, medication, food hygiene and moving and handling training. Induction and ongoing training is encouraged which newly appointed staff confirmed. From observations of staff interaction with residents it was evident that they communicate with the residents in a competent, fair, patient manner and work with the residents at their pace. Staff recruitment records were inspected which demonstrated that recruitment of staff is robust and all relevant paperwork was in place. All potential staff are given the opportunity to meet the residents and feedback from this is welcomed. Staff stated that there is regular formal supervision which was born out by the records inspected. Staff found this to be beneficial. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 21 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37,39,40,41,42. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is competently managed for the benefit of residents. There are formal and informal systems in place to ensure that residents’ views are taken into account in the ongoing management of the home. The home is maintained to a good standard to ensure that it is safe for all those who live, work and visit the home. EVIDENCE: The Registered Manager was available for part of this inspection. Staff and Service users spoke highly of her skills and felt that she was approachable and Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 22 listened to their ideas or concerns. She Registered Managers Award. has gained NVQ Level 4. and the The registered Providers sent the Commission a quality assurance process, which involves collating views of service users, their relatives, advocates, professionals and staff. This was satisfactory. The home’s environment appeared safe and there are written individual environmental risk assessments in place to minimise risks to residents staff working in the home. Records of fire safety equipment tests evacuations occur regularly. Maintenance of the home and its equipment inspections undertaken by Environmental health are all satisfactory. and and and and The policy and procedure documentation, eg. Complaints, Abuse policies are in need of an update to ensure the current address of the CSCI is listed. It is suggested that where practicable, all records pertaining to an individual resident are maintained on that persons master file rather than in a number of files as the case at present. Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 3 2 3 3 X 4 X 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 X 26 X 27 X 28 X 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 X 34 3 35 3 36 X CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 3 3 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 3 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 3 X 3 3 3 3 X Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 24 None Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard YA12 Good Practice Recommendations It is recommended that the day notes contain more information concerning the activities, interests and hobbies of the resident. All policies and procedures should be reviewed to ensure they list the current contact details of the CSCI where this is required. It is recommended that all records pertaining to the individual resident are kept on that persons master file. 2. YA40 3. YA41 Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection South West Colston 33 33 Colston Avenue Bristol BS1 4UA National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Pentree Lodge DS0000009210.V360025.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!