Care Home: Percy House

Annual service review Name of Service: Percy House The quality rating for this care home is: The rating was made on: two star good service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Blake Date of this annual service review: 0 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 50 - 52 Beaconsfield Street Blyth Northumberland NE24 2DS 01670354815 Telephone number: Fax number: Email address: Provider web address:   stephen@slocker.wanadoo.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Miss Jenny Locker Number of places (if applicable): Under 65 Over 65 17 0 The maximum number of service users who can be accommodated is: 17 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following category: Mental Disorder, excluding learning disability or dementia, Code MD, maximum number of places 17 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Percy House provides care to seventeen adults with mental health needs. Care is provided from a large, traditional building, which has been modernised but at the same time retains many original features, which adds to the character. The home has single and shared bedrooms, toilets and bathing facilities and a range of comfortable communal areas. The home is situated in the centre of Blyth. Local facilities are accessible by public transport and car and shops and facilities are within walking distance. The fees vary between 395.31 and 419.08 pounds per week. The service Annual Service Review Page 2 of 6 None 1 0 0 2 2 0 0 9 user guide and last inspection report are available within the office.The correct email address is stephen.locker12@btinternet.com Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The home sent us information this included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Have your say surveys from people who use the service, staff and supporting health professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home has undergone a major refurbishment providing an improved environment for people who use the service. Surveys were sent out and good responses were received, ten service users, four staff and three supporting health and social care professional surveys were returned. The surveys were very positive. Comments from people who use the service included what the home does well cooking and washing Percy House in the best home in Blyth I am very pleased what they do for me everything looking after me, giving support for my problems good food quite ok at times here looked after me What the home could do better nothing everything is perfect everything is ok no problems its alright. Staff commented what the home does well looks after residents individual needs keeps up to date with training I feel Percy House is a great place for residents to live and a great place to work give a high standard of care listens to the residents needs holds regular meetings for residents and staff arrange lots of outing and activities has a friendly and comfortable feel and has approachable staff all staff kept up to Annual Service Review Page 4 of 6 date with training courses and in house training I enjoy working at Percy House as it is very homely and friendly. Health and social care supporting professionals commented on what the home does well excellent communication with professionals excellent interaction with service users in promoting dignity, respect and independence service proactive in ensuring all staff and trained above the normal requirements I visit Percy House regularly and find the same positive attitudes of staff and service users whether I call for an appointment or drop in unannounced service always self evaluates to ensure service if offered is of a high standard and looking at clients and professionals input regarding improving the service provides a high quality of supported living accommodation that is personalised to meet the needs of individuals they are very tolerant of peoples individual difficulties and can effectively manage a good level of service to individual with complex health and social needs they are continually developing this is successful and they need to look at further development and partnership schemes for clients to engage in Percy House provides a first rate service to some residents with very complex mental health needs and the staff display a good level of understanding towards all residents communication with professionals is always reliable and of a good quality at this moment I cannot fault the service provided at Percy House they have no empty beds such in the the quality of the service provided. The home has informed CQC of any events that have happened since our last key inspection but there have been no cause for concern. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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