Care Home: Philips Court

What the care home does well The home is well managed by a competent, experienced person who offers good leadership to the staff in the home. Although there was a carer off sick on the day of the visit the staffing rota showed that this was not usual and that the staffing levels were being maintained in line with the number and dependency of the current residents. Staff in the care home were pleasant and the atmosphere was calm with good interactions seen between the residents, relatives and the staff. All of the residents seemed content and were receiving appropriate care in a way that protected their privacy and dignity. Those residents spoken to talked about the staff in a very positive way and were confident that they are well supported and cared for. Surveys returned from relatives, carers, and advocates, were positive about the service provided to the people in the home. Examples of these comments were when asked what the service does well was "care for my mam" and another said "the service does a very good job of looking after my mother" and "just to day that I am happy that my mother is very well cared for". When asked what the home could do better one said "I think they do enough already which I am pleased with" and "I think the staff are friendly and always helpful" The residents care plans are well completed in detail and are person centered they contain good risk assessments which are appropriately completed and up to date. The care plans are reviewed and changed regularly to show the changing health and social care needs of the individual. The records describing the management of wounds and pressure ulcers is detailed, up to date, including photographs (for which permission is sought) and clear description of the care necessary to promote healing. Advice is sought from the Tissue Viability nurse as necessary and the advice is followed by the staff. There was good evidence of advice being sought from Health Care professionals including from Dietitians, General Practitioners, physiotherapist, and wheelchair services. Care plan reviews are carried out with the resident when possible and their relative or representative. The residents are offered a variety of social activities depending upon their choices, abilities and previous lifestyles. The care plans include a social profile and an example ofan entry was "enjoys musical events, singing, social interaction and staff". On the day of visit there was a coffee morning, this was very well attended and the residents were enjoying the time spent with their families and visitors. Staff and visitors had baked cakes and biscuits and had items for sale, the proceeds from which went into the residents fund. There was also evidence of art and pottery in the area used for social activities which is offered as part of the programme of activities. All residents are assessed for their nutritional status and residents at risk of, or who are actually, loosing weight have their food and fluid intake monitored. Residents likes and dislikes are recorded by the cook who was aware of how to increase the calorific content of the food being offered. The have been changes to the Quality Assurance process since the last inspection. There is a quality audit/inspection undertaken alongside the formal visits under Regulation 26 of the Care Standards Act. This "inspection" covers a number of quality issues and identify areas of improvement needed. There are also a number of audits carried out on a regular basis. The schedule of audits include Home Managers Quality Assurance, contracts compliance for recruitment, care plans, pressure ulcer management and catering as well as health and safety. Meetings are organised for residents and relatives and twice yearly surveys are undertaken, the results of which are looked at to inform the annual improvement plan. The records of complaint management showed that these are being managed effectively in line with the company policies and procedures. These are looked at by the manager to look at trends or action necessary. The manager, senior staff and most of the staff have attended safeguarding adults training. Training records are detailed and show that the staff are offered both statutory, health and safety and clinical training in line with the services and good practice policies and procedures. Where gaps occur there is a plan in place to ensure that the training is offered and a number of staff are undertaking either NVQ 2 and NVQ3 training. What the care home could do better: The requirements identified at the last inspection have been met. No requirements were made as a result of the random inspection. There is a robust quality assurance process in place to make sure that the home is run in the best interest of the people living there. Random inspection report Care homes for older people Name: Address: Philips Court Bluebell Close Sheriff Hill Gateshead Tyne & Wear NE9 6RL two star good service 16/11/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Suzanne McKean Date: Information about the care home Name of care home: Address: Philips Court Bluebell Close Sheriff Hill Gateshead Tyne & Wear NE9 6RL 01914910429 01914913428 Telephone number: Fax number: Email address: Provider web address: www.southerncrosshealthcare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Cynthia Dove Guy Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross BC OpCo Ltd care home 75 Number of places (if applicable): Under 65 Over 65 0 0 dementia mental disorder, excluding learning disability or dementia Conditions of registration: 75 75 The maximum number of service users who can be accommodated is: 75 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Dementia Code DE, maximum number of places 75 Mental Disorder, excluding learning disability or dementia, Code MD, maximum number of places 75 Date of last inspection 1 6 1 1 2 0 0 9 Care Homes for Older People Page 2 of 8 Brief description of the care home Philips Court Nursing Home is a 75 place facility. It has a 15 place unit,which provides personal care and two 30 place units which provide nursing care for predominantly people with dementia. The two nursing units are located at one side of the home, with the personal care unit being at the other side of the home. The reception area, a large communal room and office are located at the centre of the home. Each unit contains dining rooms, lounges, bathrooms, toilets and bedrooms. Philips Court is a purpose built home that stands in its own grounds. The home is near to the Queen Elizabeth Hospital and located within a recently built residential area. It is within close proximity to a range of local amenities and facilities such as shops and churches.There are bus stops nearby which link with the main regional centre of Gateshead. The fees payable range from: Local Authority £438 Nursing £449 plus Free Nursing Care £106.30 Private £492.25 plus Free Nursing Care £106.30 Private Nursing £685.10 and includes the Free Nursing Care element Not included in the fee rates are personal items, clothing, newspapers and some outings. Care Homes for Older People Page 3 of 8 What we found: An unannounced visit was carried out by two regulatory inspectors on 28th May 2010, the visit was started at 9.00 and was completed by 14.30. During the visit we looked around the home, spoke to the residents and their visitors and spoke to the manager. We also looked at some of the records being kept including care plans and the Quality Assurance records. Staff, residents and relatives surveys were used to find out peoples views of the service. We looked at the The requirements made at the last inspection on and none were identified as a result of this visit. What the care home does well: The home is well managed by a competent, experienced person who offers good leadership to the staff in the home. Although there was a carer off sick on the day of the visit the staffing rota showed that this was not usual and that the staffing levels were being maintained in line with the number and dependency of the current residents. Staff in the care home were pleasant and the atmosphere was calm with good interactions seen between the residents, relatives and the staff. All of the residents seemed content and were receiving appropriate care in a way that protected their privacy and dignity. Those residents spoken to talked about the staff in a very positive way and were confident that they are well supported and cared for. Surveys returned from relatives, carers, and advocates, were positive about the service provided to the people in the home. Examples of these comments were when asked what the service does well was care for my mam and another said the service does a very good job of looking after my mother and just to day that I am happy that my mother is very well cared for. When asked what the home could do better one said I think they do enough already which I am pleased with and I think the staff are friendly and always helpful The residents care plans are well completed in detail and are person centered they contain good risk assessments which are appropriately completed and up to date. The care plans are reviewed and changed regularly to show the changing health and social care needs of the individual. The records describing the management of wounds and pressure ulcers is detailed, up to date, including photographs (for which permission is sought) and clear description of the care necessary to promote healing. Advice is sought from the Tissue Viability nurse as necessary and the advice is followed by the staff. There was good evidence of advice being sought from Health Care professionals including from Dietitians, General Practitioners, physiotherapist, and wheelchair services. Care plan reviews are carried out with the resident when possible and their relative or representative. The residents are offered a variety of social activities depending upon their choices, abilities and previous lifestyles. The care plans include a social profile and an example of Care Homes for Older People Page 4 of 8 an entry was enjoys musical events, singing, social interaction and staff. On the day of visit there was a coffee morning, this was very well attended and the residents were enjoying the time spent with their families and visitors. Staff and visitors had baked cakes and biscuits and had items for sale, the proceeds from which went into the residents fund. There was also evidence of art and pottery in the area used for social activities which is offered as part of the programme of activities. All residents are assessed for their nutritional status and residents at risk of, or who are actually, loosing weight have their food and fluid intake monitored. Residents likes and dislikes are recorded by the cook who was aware of how to increase the calorific content of the food being offered. The have been changes to the Quality Assurance process since the last inspection. There is a quality audit/inspection undertaken alongside the formal visits under Regulation 26 of the Care Standards Act. This inspection covers a number of quality issues and identify areas of improvement needed. There are also a number of audits carried out on a regular basis. The schedule of audits include Home Managers Quality Assurance, contracts compliance for recruitment, care plans, pressure ulcer management and catering as well as health and safety. Meetings are organised for residents and relatives and twice yearly surveys are undertaken, the results of which are looked at to inform the annual improvement plan. The records of complaint management showed that these are being managed effectively in line with the company policies and procedures. These are looked at by the manager to look at trends or action necessary. The manager, senior staff and most of the staff have attended safeguarding adults training. Training records are detailed and show that the staff are offered both statutory, health and safety and clinical training in line with the services and good practice policies and procedures. Where gaps occur there is a plan in place to ensure that the training is offered and a number of staff are undertaking either NVQ 2 and NVQ3 training. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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