Latest Inspection
This is the latest available inspection report for this service, carried out on 16th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Phoenix House.
Annual service review
Name of Service: Phoenix House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lella Hudson Date of this annual service review: 1 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 6 Lynn Road Snettisham Kings Lynn Norfolk PE31 7LP 01485544415 NOFAX# val.bailey@btopenworld.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Mrs Valerie Bailey,Mr John Bailey Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have not been any registration changes in the last twelve months Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Phoenix House stands in the middle of a square in the centre of the village of Snettisham, which is between Hunstanton and Kings Lynn on the A149. There are shops, a pub and a church all close by. The home provides accommodation for up to 6 adults with learning disabilities who all have single bedrooms on the first floor of the house. There are two bathrooms, one with a standing shower and one with a bath and shower. There is a large lounge and large kitchen/dining room. Mr and Mrs Bailey, who are the providers, live in Phoenix House, running the home as a family unit.
Annual Service Review Page 2 of 6 Fees are based on the needs of individual residents. Please contact the Proprietor for further information about fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last Key Inspection was carried out in 2007 and the Home was considered to be providing EXCELLENT outcomes for the residents living there. The Commission have not received any complaints about the Home since the last Key Inspection. The AQAA states that the Home has not received any complaints and that there have not been any Safeguarding referrals. The residents live with the proprietors as part of a family group and the AQAA includes examples of informal ways in which everyone is included in making decisions, such as chatting over dinner. There are also opportunities for residents to spend time talking to one of the Proprietors individually. The Proprietors live at the Home and therefore always available to provide support to the residents and to provide a family type atmosphere. The AQAA gives examples of activities and holidays that the residents have taken part in over the last year. One of the improvements made has been the implementation of separate holidays to ensure that individual residents needs are met. The Home does employ support workers for some hours each week. Some of these hours are used to provide individual support to residents to take part in activities of their choice. The AQAA includes examples of support provided to residents to access health care as required. Residents are also supported with clothes shopping, hair appointments and other personal appointments as needed. The AQAA states that regular health and safety checks are carried out with regular maintenance taking place of equipment. It states that the latest Environmental Health Inspection was positive. Both Proprietors have attended Food Hygiene training and there are infection control guidelines in place within the Home. The AQAA describes the improvements that have taken place with regard to the accommodation over the last year. This includes work carried out to improve the Annual Service Review Page 4 of 6 insulation of the Home and the redecoration of some of the rooms. There are further plans for redecoration this year. The AQAA states that the Proprietors and staff attend relevant training and that they also recognise that identifying the most appropriate training can be difficult at times, particularly due to the location of some training courses. The Proprietor completed the AQAA in a very detailed and informative way. It clearly records the improvements that have been made over the last year and the plans for further improvements. It clearly indicates that the quality of care provided to the residents remains at a high standard. This will be further looked at during the Commissions next visit to the Home What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will carry out a Key Inspection according to the Commissions procedures. However, we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
