Care Home: Pinfold Home

Annual service review Name of Service: Pinfold Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynne Field Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: 33 - 37 Pinfold Road Streatham London SW16 2SL 02087697869 02086779529 info@astrahomes.co.uk www.astrahomes.co.uk Mrs C Freeman Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 26 0 The maximum number of service users who can be accommodated: 26 The registered person may provide the following category of service only: Care home only: - Code PC to service users of the following gender: Either whose primary care needs are within the following category: Mental disorder, excluding learning disability and dementia - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have not been any changes to the registration in the last 12 months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pinfold is a care home set in a large Edwardian building converted from three terraced houses. They have been specially adapted and are connected internally to form spacious accommodation. The home is laid out over three floors. It is located in a residential street within a short walking distance of full community facilities in Streatham and very close to public transport. There is limited parking space available in the area however the home benefits from 3 to 6 car parking spaces in the forecourt Annual Service Review Page 2 of 5 area. It is a privately owned home first registered in 1998 to provide long-term residential care for people with mental health problems. The home is registered for 26 residents and to date there are 23 residents in occupancy. Out of the 26 bedrooms, 16 are ensuite are well as 8 benefiting from kitchenettes for partial self catering for residents who wish to do so. There are four communal areas, several toilets and bathrooms/showers, a large dining room/conservatory with wide terrace, and a well maintained secluded back garden that includes a patio, lawn and flowerbeds and an abundance of mature trees. The home has its own transport. The home is not designed to cater for people with physical disabilities and does not include a passenger lift. The ground floor is wheelchair accessible. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was returned to us by the service on 04/10/2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The residents that responded to the CSCI survey were all very positive about the home. We spoke to the registered manager about how the service is being developed and incidents that have happened to residents who live at the home and their progress. Looking at the previous inspection report. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The registered manager said the home continues to develop the service. They have an open door policy and encourage residents and their staff to discuss any concerns they may have about the service and deal with it in an appropriate and timely way. They told us they have have made a number of environmental changes to the home and replaced some of the furniture all in an effort to make the home more comfortable for the residents. What are we going to do as a result of this annual service review? We will continue to monitor this service and plan to do a random or key inspection by October 2010. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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