Care Home: Plantation View

What the care home does well The service continues to offer individuals a high standard of care delivered in a person centred way. The service puts people at the centre of all it does and individuals are able to input to the development of their own care plan and make decisions about their daily lives. What the care home could do better: The service offers people good outcomes for care, support and safety. The manager and staff have worked hard over the last three years to keep the service moving forward and meeting the needs of the people using it. Random inspection report Care homes for older people Name: Address: Plantation View 255 Goodison Boulevard Cantley Doncaster South Yorkshire DN4 6EJ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Eileen Engelmann Date: 2 7 0 4 2 0 1 0 Information about the care home Name of care home: Address: Plantation View 255 Goodison Boulevard Cantley Doncaster South Yorkshire DN4 6EJ 01302539678 01302533038 Telephone number: Fax number: Email address: Provider web address: NONE Name of registered provider(s): Name of registered manager (if applicable) Mrs Jane Amanda Bradley Type of registration: Number of places registered: Conditions of registration: Category(ies) : Doncaster Metropolitan Borough Council care home 27 Number of places (if applicable): Under 65 Over 65 27 dementia Conditions of registration: Date of last inspection Brief description of the care home 0 Plantation View is owned and managed by Doncaster Metropolitan Borough Council. It is a registered care home and provides residential care and accommodation for 27 older people with a diagnosis of dementia. The home is situated in a residential area of Doncaster close to main access routes to the town centre. Accommodation is provided in a single storey purpose built facility, which has twenty-seven single bedrooms. There are several lounges for people who use the service and a reminiscence room furnished with memorabilia. The main dining area is situated at the entrance to the home, with a second smaller dining area available to the centre of the Care Homes for Older People Page 2 of 8 Brief description of the care home home. There are interconnecting corridors that provide a circular route around the home. The Statement of Purpose and the Service User Guide, which are available on request, have information about the services available for people at the home and their families. Fee information is available from the manager of the home. Care Homes for Older People Page 3 of 8 What we found: This unannounced visit to the service was carried out as part of our three year inspection programme. The site visit started at 09:30am and finished at 11:00am. We completed Annual Service Reviews (ASR) for Plantation View on 9 October 2008 and 4 November 2009. We only do an ASR for good or excellent services that have not had a key inspection in the last year. An ASR is part of our regulatory activity and is an assessment of our current knowledge of a service rather than an inspection. The published review is a result of the assessment and does not come from our power to enter and inspect a service. Our judgement for both of the ASRs was that the home continued to offer good outcomes for people using the service. As part of this visit we looked at all the information that we have received, or asked for, since the last key inspection which was on 24 September 2007. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service in June 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at any outstanding requirements from previous reports (for this service there were none), and checked the services complaints and safeguarding systems. Time was spent walking around the home, talking to people using the service and staff. The assistant manager on duty was given feedback during and at the end of our visit. The service has a complaints policy and procedure on display in the home. This is available in a number of different formats such as large print, braille and picture format on request. There is a complaints leaflet available if anyone should wish to raise a concern, these are freely available within the home. We looked at the record of complaints and found that the manager has dealt with two in the last 12 months. Both complaints were well documented and information on how these were resolved was kept with the original complaint. The record of complaints is kept in a bound book and discussion with the assistant manager indicated that the book can be accessed by other members of staff. Whilst the format is satisfactory we recommended that the service consider using individual complaint forms, which can be numbered and kept in a secure file, in order to protect confidentiality. There has been one safeguarding allegation made in the last 12 months (this is where a person raises concerns about the safety of a person using the service). The allegation related to the behaviour of one person using the service towards another person living in the home. The Local Authority safeguarding team looked at the allegation and the outcome was that one person using the service was moved to a more appropriate care placement. Discussion with the assistant manager indicated that staff training needs are discussed Care Homes for Older People Page 4 of 8 and identified through the supervision process and recorded in individual staff files. However, we recommended that the service develops a comprehensive training matrix showing which staff have attended specific training sessions each year. This will help the service clearly identify what training remains to be done and by which members of staff. Information in the AQAA we received in June 2009 and discussion with the assistant manager during our visit, indicated that all staff receive yearly training on Safeguarding of Adults from Abuse, the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DOLs) and Equality and Diversity issues. This knowledge and information is used to ensure that peoples choices and human rights are maintained and that any limitations on facilities or personal choice are only made following assessment, best interest meetings, risk assessments and discussion with the person concerned or their representative. The service conducts yearly audits on how the service is meeting the needs of people living in the home. Part of this is assessed by asking people and relatives to complete satisfaction questionnaires. People who completed the surveys in November 2009 were very positive about the service and complementary about the caring staff and comfortable home. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 22 The service should consider using individual complaint forms, which can be numbered and kept in a secure file, in order to protect confidentiality. The service should consider developing a comprehensive training matrix showing which staff have attended specific training sessions each year. This will help the service clearly identify what training remains to be done and by which members of staff. 2 35 Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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