Care Home: Pocklington House

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What the care home does well The environment is designed to meet the needs of the residents - people with a vision impairment. It offers the residents freedom of movement in a very safe environment. The home offers a wide range of activities that cover mornings, afternoons and evenings. They have volunteers who read to the residents every afternoon. As already stated we were told that the staff are excellent and we observed very good interaction between the staff and the residents. Residents also told us that the home was very well run and this prevents problems arising. The resident`s rooms are furnished to reflect the taste of the resident and are very comfortable and homely. The large lounge gives access to the garden where some of the residents are growing flowers and vegetables. There is also a sensory garden that all the residents can access. The Manager has kept us appropriately informed throughout the last year of any incidents that have impacted on the welfare of the residents. Staff spoken with were aware of the Safeguarding Adults Procedures. Staff`s training was up to date. The outcomes for people who live in this home are very good. What the care home could do better: This was a very positive inspection to a three star home. Random inspection report Care homes for older people Name: Address: Pocklington House Eastbury Avenue Northwood Middlesex HA6 3LN three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Marian Byrne Date: 0 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: Pocklington House Eastbury Avenue Northwood Middlesex HA6 3LN 01923824585 01923842237 Lavinah@pocklington-trust.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Patricia Rickett Type of registration: Number of places registered: Conditions of registration: Category(ies) : Thomas Pocklington Trust care home 35 Number of places (if applicable): Under 65 Over 65 35 sensory impairment Conditions of registration: Date of last inspection Brief description of the care home 35 Pocklington House is provided by the Thomas Pocklington Trust (a charitable organisation). It is a purpose built care home providing care and support for thirty-five visually impaired service users mainly in the old age category. The home is situated in the village of Northwood. Northwood Underground station and various bus routes are within walking distance. There are parking bays to the side of the building. Accommodation is offered in three separate wings, one of which is single storey and the other having two floors. All the bedrooms, except for one, are single rooms. On the first floor there is a wide hallway furnished with easy chairs and a display of indoor plants. The kitchen, laundry and staff room are located in the basement. The dining room, administration offices, library, recreation room and the lounges are situated on Care Homes for Older People Page 2 of 7 Brief description of the care home the ground floor. There are ample community areas for the use of the service users and their visitors. The main lounge provides access to a patio and terrace with awnings in place and comfortable garden furniture. There are also seating areas at the entrance to the building. By the patio is a sensory garden. A summerhouse is situated at the bottom of the garden. The surrounding grounds have safe pathways and handrails to facilitate the service users mobility around the grounds. The current fees are # 502.61 per week. Copies of the homes complaints procedure and last inspection report are available in the homes entrance hallway. Other information about the service is provided in the Statement of Purpose and Service User Guide. Care Homes for Older People Page 3 of 7 What we found: We visited Pockington House on the 7th May 2010. We found the home to be well managed by a dedicated manager and a team of well trained experienced staff. We found it to be run in the best interests of the people who live there. We found the staff to be friendly and caring. We spoke to residents who told us about their experiences of living in the home. They told us that they were happy there and that the staff were the very best, and that nothing is any trouble. The home only admits people whose needs it can meet. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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