Latest Inspection
This is the latest available inspection report for this service, carried out on 1st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Point House.
Annual service review
Name of Service: Point House The quality rating for this care home is: The rating was made on: two star good service 1 9 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Hannent Date of this annual service review: 2 6 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2 Sprowston Road Norwich Norfolk NR3 4QN 01603427249 01603427249 sarah@pointhouse.uk.com www.pointhouse.uk.com Mrs Carol Cropley,Mr Aubrey Cropley Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 22 5 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Point House is a care home offering accommodation for up to 22 adults with learning difficulties. The home is situated about 1 mile from the centre of Norwich and is close to many amenities. There are local shops and a regular bus service to the city. The home has bedrooms on both the ground and first floor with easy access to bathroom/shower facilities. There is a car parking area at the front and side of the property with a paved patio at the rear of the property. None 1 9 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the service manages any complaints. What the management has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the service in the past twelve months. Relevant information from other organisations. Any information from other people about the service. What has this told us about the service? The AQAA has been completed by the Manager very comprehensively. Clear details tell us of the service offered and the developments since the last key inspection. It tells us that the service has not changed in the delivery of the care offered since the key inspection in 2008 but improvements have been made by listening to the people who live in this home. Each person has a care plan that is constructed and reviewed regularly to ensure that care support offered is appropriate. Risk assessments are completed and the balance between independence and risk is very carefully considered. Comments from professionals tell us that the balance between people who have behaviour that challenges and their independence being met is very well managed. Medication administration is carried out by trained staff but some residents, once assessed as able, are supported to manage their own medication. Controlled drugs are administered by 2 trained staff working side by side and both signing the drugs register. The home offers a choice of a balanced diet, although most comments about the food is positive there are a few comments about too much frozen and processed meals being provided. The home does try to encourage a balanced diet but some people choose to eat food that may not be as healthy as would be liked, by the staff caring for them. It is noted that some people are overweight and although encourage to eat healthily do not always take advice. People who live in the home talk of the great holidays and fun day trips out. with planned activities and events on a regular basis taking place in the home. The home has a robust recruitment procedure and all staff are inducted and trained to enable them to carry out their duties safely. CRBs are in place for all staff and each Annual Service Review Page 3 of 5 one is trained in the protection of vulnerable adults. Staff meetings and supervision are held regularly and records/minutes are kept in the home. Professionals tell us the team are very knowledgeable about the people who live at Point House with good communication between health professionals and the home. Staff tells us that the team all work together well and that staff morale is high with a good manager keeping the team up to date with knowledge and legislation. The AQAA tells us that since the last inspection the home has changed 2 shower rooms into 2 wet rooms and that other bathrooms have been updated. Some bedrooms have been decorated and one person has new flooring in their room. The Manager has been running the home for a number of years and is qualified, experienced and recognised by other professionals as a suitable and able person to manage this home. Communication with management is excellent was one comment from outside the home and staff have also commented on the support the manager gives by listening and being proactive. In total 14 residents, 9 staff and 2 professionals have returned their comments. Very clear remarks are positive and show the service is centred on the people who live at Point House. The residents tell us they know how to complain. No complaints have been received by the Commission and the notifications required under Care Homes Regulation 37 have been sent to the Commission appropriately and timely. What are we going to do as a result of this annual service review? We will continue to carry out a Key Inspection by 18/11/10. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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