Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Popis Gardens (1 & 2).
Annual service review
Name of Service: Popis Gardens (1 & 2) The quality rating for this care home is: The rating was made on: two star good service 1 6 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Farrier Date of this annual service review: 1 6 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: King George Road Ware Hertfordshire SG12 7DU 01920485030 01920462732 popis@grantahousing.org.uk www.grantahousing.org.uk Granta Housing Society Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Number of places (if applicable): Under 65 Over 65 10 10 10 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 & 2 Popis Gardens is a care home providing personal care and accommodation for ten people with a learning disability, who may also be aged over 65 and have a physical disability. It is owned by Granta Housing Society, which is a voluntary organisation, and it was opened in 1993. The home is situated in a residential area of Ware, within easy reach of the shops, pubs and other community facilities of the town centre. It consists of two purpose-built bungalows, situated in their own cul-de-sac. Each bungalow has five single bedrooms, none of which have en-suite facilities. Both the bungalows are fully accessible for wheelchairs, and both have accessible gardens. 1 6 0 3 2 0 0 9 Annual Service Review Page 2 of 6 The homes Statement of Purpose, Service Users Guide and the last CQC inspection report are displayed in the home and copies are available on request. Fees for the home start at £1121. 21 pounds per week and are charged according to need. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people who use the service and by the staff who work in the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) very soon after we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. The staff are aware of each persons individual needs and preferences, and they support them to make appropriate choices and decisions about their lives in the home. We received surveys from three people who live in the home. They all gave positive responses to the questions about their lives in the home and the support they receive. They said that the care staff and managers treat them well and listen to them and act on what they say. They all said that they like cooking meals and going out, and they would all like to go out more. The last inspection report and the information in the AQAA shows that the ethos of the home is to value the people who live there and to support them to make decisions about their lives in the home. The AQAA states, We actively involve service users in the day to day running of their home. The manager and senior team have an open door policy and will endeavour to take action regarding any service user or staff concerns. People are actively encouraged to make their views known in their monthly residents meetings, or by regular PCP (person centred planning) meetings and reviews. We received surveys from four relatives of people who live in the home. One person had concerns about communication with the manager about staff about their relatives care. These have been addressed through the homes complaints procedure. The other three made only complimentary comments. One person said, The staff at Popis Gardens provide an excellent service in all aspects of care and duties required by Annual Service Review Page 4 of 6 them. Another person said, The service provided is of a high level and done in a professional but caring manner. Always informing us of any changes and incidents that involve our relative. The six staff who completed surveys feel happy and supported in their work in the home. One person felt that communication with the manager and consistency of care could be improved, but others praised the manager for her professionalism and support. One person said, I have worked in the care industry for over 19 years. Popis Gardens is by far the best residential home I have worked in. The home has appropriate procedures for dealing with complaints and for safeguarding vulnerable people. The AQAA reported that there was one safeguarding referral during the last year,but the Commission has not received a notification of this. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. In the AQAA the manager said that staffing and sickness have been the main barriers to improvement. Recruiting suitable staff in the area has also proved difficult. The home continues to work with their bank staff and regular agencies to ensure that continuity of staffing is kept. The manager is aware of the areas for improvement, and plans for the next year include an improved induction process, work in the sensory garden and support for residents who are building ponds with rockeries and lighting. The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We can inspect Popis Gardens at any time if we have concerns about the care, welfare or safety of people living there. There is currently nothing to indicate that an inspection is required in the immediate future. We are not going to change our inspection plan, and will do a key inspection by 15th March 2012, unless information is received that suggests an earlier one is necessary. As with all care services, information will continue to be gathered over the intervening period. Popis Gardens performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information
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