Care Home: Prideaux House

Annual service review Name of Service: Prideaux House The quality rating for this care home is: The rating was made on: two star good service 1 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Flynn Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 21 Prideaux Road Eastbourne East Sussex BN21 2ND 01323726443 01323749449 prideauxhouse@hotmail.co.uk www.prideauxhouse.co.uk Prideaux House Care Limited. Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Miss Amanda Lloyd-Jones Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 20 0 The maximum number of service users to be accommodated is 20 The registered person may provide the following category of service only: (PC) to service users of the following gender: Either Whose primary care needs on admission to the service are within the following category Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Prideaux House is a care home registered for 20 older people with a dementia type illness. The home is a large detached house situated in a residential area of Eastbourne, close to the town centre and the District General Hospital. Accommodation is situated on three floors with a stair lift giving access to the upper floors. There is a large lounge at the front of the house and a separate Annual Service Review Page 2 of 6 1 6 0 1 2 0 0 9 dining room that providing direct access to the large attractive garden at the rear of the property. Accommodation comprises sixteen single and two double rooms, of which four have full en-suite facilities. All bedrooms have at least a wash hand basin. There are five communal toilets and three bathrooms all of which are assisted. The service provides prospective service users or their representatives with a copy of the homes brochure, statement of purpose, service users guide and an offer to visit in the first instance. Contracts are completed at the time of admission and a copy of the homes latest inspection report is available on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It had been completed by the manager of the service at the time. We looked at the information in the AQAA and discussed this with the current manager, our judgement is that the home is still providing a good service. The AQAA indicated areas where improvements have been made in the past year and what further work they plan to do. A staff photo gallery has been installed in the reception area to enable residents and visitors to put names to faces; there is ongoing refurbishment at the home; the home aims to continue to listen to suggestions and ideas from residents, visitors and staff, and act on them if appropriate. Residents are encouraged to participate in decisions about the services provided at Prideaux House, on a daily basis and through quarterly questionnaires. The home also holds regular relatives and visitors meetings to involve them in decisions about the care provided. The AQAA did not include details of how the home addressed issues raised at the last inspection in January 20009. However discussions with the current manager identified that the issues have been addressed, risk assessments have been expanded to include the use of the stair lift and residents using the bath or shower, and accessing the Annual Service Review Page 4 of 6 community independently. The documentation has been reviewed and now reflects the individual needs of each resident, and records are kept of those involved in care plan reviews. The information regarding safeguarding has been updated, and there are clear guidlines to enable staff to follow recognised protocols. Surveys for residents and staff were sent to the home, seven residents surveys were completed by relatives and returned to the Commission. The comments were very positive and reflected the good care offered by Prideuax House, the atmosphere is homely, staff are always welcoming, cant praise them highly enough, receive the very best of care with lots of entertainment, indiviudal care plan reviews which relatives are invited to, it is a big happy family for us and our family. The home continues to let us know about things that have happened since our last inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key unannounced inspection by 15th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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