Care Home: Prospect House

Annual service review Name of Service: Prospect House The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shelagh Murphy Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Prospect Street Cudworth Barnsley South Yorkshire S72 8HE 01226780197 01226780197 none Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Amocura Limited Number of places (if applicable): Under 65 Over 65 0 33 Staffing levels must be maintained at, at least the minimum levels required by the April 2002 published Residential Forum, Care Staffing in Care Homes for Older People. The DE(E) unit may accommodate service users aged 60 years and above. The registered manager will work four days a week supernumerary. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Registered managers surname has changed due to marriage. 1 2 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Prospect House is a purpose built care home providing accommodation and personal care for 33 persons. The home cares for older people with a mental disorder. Accommodation is on two floors, served with a passenger lift. Car parking is provided at the front and rear of the home. There is an enclosed patio sitting area at the back of the home, which has benches and garden furniture with pots of bedding out plants for people to enjoy. Annual Service Review Page 2 of 7 The home is situated in the centre of Cudworth village, four miles from Barnsley. Within a short walk of the home, there is a busy High Street with a full range of amenities, which include a post office, supermarkets, cafes, an optician, a pharmacy, the local health centre, places of worship and a park. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection. This included, The Annual Quality Assurance Assessment or AQAA report that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys we conducted with people who used the service. Information we have about how the service managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months. What has this told us about the service? The Annual Quality Assurance Assessment or AQAA report was received on time. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. For example the AQAA report stated that the service would continue to listen to people who use the service and other stakeholders. They said they would do this by, We send out quality assurance questionnaires once a year and produce a report on the findings which is available in the home. And, Prospect House operates an open door policy, we welcome views and comments from friends, relatives and any outside agencies. Service Users, relatives and representatives are encouraged to activley participate in the running of the home and Service Users and relatives meetings are held every two months. Service Users and their representatives are regularly updated regarding developments within the home through the meetings and the publication of a quarterly news letter. The service was able to identify what it had changed as a result of listening to people, they told us, We have redecorated our lounge and dining areas along with the corridors and bathrooms to ensure a more homely feel to the premises. Signage has been included in all areas to promote ease of orientation for our client group. Annual Service Review Page 4 of 7 The service was also able to identify the developments they were aiming to achieve over the next 12 months. These included, Review our activities programme to incorporate more reminiscence activities. And, To obtain more input from relatives and Service Users to develop our newsletter. We received five surveys from people who use the service. When we asked what the home did well they told us, Everything. The staff retention is good. The staff are always there when needed. The staff are always helpful, kind and understanding. They are very caring towards residents. They are caring in the way they speak to everyone and are understanding. When asked what improvements could be made to the service people who use the service did not make any comments. Four staff sent back a survey they were generally very positive. When asked what does the service do well staff said, We look after service users well, meet their needs and give plenty of support to families. We get lots of training. We treat people as individuals and ensure their needs are met. When asked what improvements could be made to the service staff did not make any comments. Three relatives completed forms on behalf of their family members and told us, I myself, find the home pleasant and welcoming, my wife is treated with respect. The home is small and the residents are generally happy. I can rest at home knowing all is well. I am happy with all aspects of the home, they look after my Mother well. When asked what improvements could be made to the service relatives said, Look at which staff work together put more experienced staff working alongside the less experienced. Annual Service Review Page 5 of 7 Be more consistent about caring needs, dont let relatives have to raise the same concerns regularly. They are always very busy upstairs, I think extra staff would make things even better. We did not receive any surveys back from health professionals. The AQAA report tells us that the service had an experienced staff team and that 90 per cent of the care staff had completed National Vocational Qualifications, NVQ2 in Care awards. This was excellent and showed the services commitment to supporting staff in developing their skills and knowledge. There had been five complaints made to the service provider over the last year. None were upheld and all were dealt with, within 28 days. We had not received any complaints about the service over the last year. There had been no adult safeguarding referrals, made over the last year, from the service. The inspection record showed us that the service notified us of incidents required by the regulations. And that the standards in the service were monitored regularly by a representative of the organisation. This helped to ensure that the home was run in the best interest of people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the risk assessment and Annual Service Review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 11th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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