Care Home: Prudential Care Home Limited

Annual service review Name of Service: Prudential Care Home Limited The quality rating for this care home is: The rating was made on: two star good service 1 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Shamash Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 23 Ivatt Way London N17 6PF 02082452859 02082117406 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Prudential Care Home Ltd Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The Registered Person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 23 Ivatt Way provides support for up to five adults with mental health needs including those subject to conditions of Section 37/41 of the 1983 Mental Health Act. The home is run by Prudential Care Home Ltd, a private provider that owns other residential services in the area. The property is a large two storey building with five bedrooms for residents. There are three bedrooms for residents with a separate toilet and bath/shower room on the first floor. There are two further bedrooms on the ground floor, of which one is en suite. Annual Service Review Page 2 of 6 1 7 1 0 2 0 0 8 The lounge, kitchen/diner, a toilet and separate shower room, and the staff office/sleeping-in room are also located on the ground floor. The stated aim of the home is to provide the high quality residential support for adults with mental health needs who are not yet ready to live independently. The home is approximately 10 minutes walk from Turnpike Lane Underground Station, and is served by local buses. It is close to shops, pubs and other public amenities. Current CQC inspection reports can be obtained directly from the home and can also be viewed on www.cqc.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? This annual service review included a review of information that the Commission has received about the service since the previous Key Standards Inspection in October 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living at this home. It also gave us some numerical information about the service. There were four surveys returned to us by people who live at the home, and four from staff members working at the home. We also looked at the information we have about how the service manages any complaints and what the service has told us about things that have happened since the previous inspection including formal notifications as required under regulation 37 of the Care Homes Regulations 2001. The findings of the previous Key Inspection, and relevant information from other organisations were also considered as a part of this review. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information that we asked for including information about how the home ensures that equality and diversity issues are addressed appropriately. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living at the home have told us that they are very satisfied with the care and support that they receive. Comments received from people living at the home indicated that the home is kept clean, that they have opportunities to make decisions, the home is secure and the food is good. One person advised I feel my needs are being met. Another, when asked what the home does well, replied everything basically. A further person replied nothing when asked what the home could do better. Staff highly rated the homes support encouraging residents to live independently. One staff member felt that it provided residents with a secure base for their rehabilitiation. Another staff member noted that the culture within the home enables service users to practice the activities of daily living. The home was praised for catering to individual needs, providing equal opportunities to staff and residents, and enrolling some residents on college courses. As one staff member noted Our team is able to offer rehabilitative schemes geared to individuals skills and strengths as well as weaknesses. Recommendations to improve the home included better communication from outside agencies, improved administration regarding staff recruitment, team building exercises and incentives offered to staff to achieve goals and meet targets. The service continues to let us know about things that have happened since our last Key Inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th October 2011, with the possibility of a random inspection visit prior to this. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!