Care Home: Queens Park Nursing Home

What the care home does well The premises were in good order with all areas clean and fresh. New carpets have been purchased for the ground floor and parts of the first and second floors. These are of a plain design, more suitable for residents with dementia, and give the rooms a homely and comfortable appearance. At the back of the home is a secure and well-maintained garden. This has a number of shaded seating areas, including a gazebo and tables and chairs with umbrellas. A visitor told us `the garden is a perfect place in the summer to sit and chat`. Residents who wander use the garden under staff supervision. The majority of bedrooms at Queens Park are shared, with just two being singles. We discussed this issue with the Manager. She said it can make residents feel safer to have another person sharing their bedroom, and works well. If two sharers don`t get on there is a policy in place to address this, and new arrangements are made. At the last inspection we asked for the home`s Statement of Purpose/Service User Guide to be updated and improved. This has been done. In addition the home has re-launched its newsletter, the `Queens Park Herald`, in large print so it is more user-friendly for the visually impaired. The newsletter is published every few months to let residents and relatives know what is going on in the home and local area. The April 2010 issue contains information on new residents and staff, forthcoming activities, and local history. Care plans were of a good standard. They clearly set out residents` needs and how staff are to meet them. Records showed they have been regularly reviewed and updated, where possible in consultation with relatives who sign to say they are in agreement with them. Since the last inspection all residents have been assessed under the Mental Capacity Act and new Dignity in Care plans put in place. These will help to ensure their rights are protected and they are treated with respect at all times. An activities organiser provides group and one-to-one activities for 25 hours per week. She assesses all residents` social needs when they come into the home with a view to finding interesting and stimulating things for them to do. She also records their life stories. This is a therapeutic exercise for the resident, and staff can use the information gathered as a basis for future conversations. The activities organiser told us she likes to take residents out as much as possible, as `it`s the best therapy for them`. The week before the inspection 10 residents went on a boat trip which was a success. The staff we met were friendly and helpful. We saw they got on well with the people wholive in the home. There is a good ratio of staff to residents which means staff are able to spend quality time with the residents in addition to carrying out care tasks. The staff team is established and turnover is low. This helps to ensure that residents can get to know the staff well, and also creates a more stable environment for those who live and work in the home. Since the last inspection the Manager, a qualified nurse, has been registered with CQC and achieved her Registered Managers Award (a recognised qualification for people who run care homes). She is hard working and enthusiastic and was seen to have a good relationship with residents and staff. Under her leadership the home is thriving and improving. A residents satisfaction survey was carried out in April 2010 when questionnaires were sent to all the residents` relatives/representatives. The results were on display in the dining room and showed that respondents thought all areas of the home were either good or excellent. What the care home could do better: We viewed the `quiet room` on the second floor, which residents can use for visits if they wish. We saw that archive files containing some confidential information were kept on a shelf in the room. When we told the Manager about this she immediately made arrangements for these files to be moved to a secure location. This was done on the day of inspection, and the Registered Manager was also reminded of her responsibilities under the Data Protection Act. Random inspection report Care homes for older people Name: Address: Queens Park Nursing Home 37 Queen`s Park Parade Kingsthorpe Northampton NN2 6LP two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kim Cowley Date: 1 7 0 6 2 0 1 0 Information about the care home Name of care home: Address: Queens Park Nursing Home 37 Queen`s Park Parade Kingsthorpe Northampton NN2 6LP 01604719982 01604718696 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Jyotika Dave Type of registration: Number of places registered: Conditions of registration: Category(ies) : Dr Ramalingam Mudaliar,Mr Daljit Singh Poone care home 26 Number of places (if applicable): Under 65 Over 65 0 0 dementia mental disorder, excluding learning disability or dementia Conditions of registration: Date of last inspection Brief description of the care home 26 26 Queens Park is registered to provide care and nursing for up to 26 older people disgnosed with dementia or mental disorder. The accommodation is on three floors with a passenger lift for access. The home has a large sitting room, a dining room, and a visiting area. The home is close to local amenities such as shops and bus stops. Information about the home, including the fees, is available from the Manager. Care Homes for Older People Page 2 of 7 What we found: This was a routine random inspection which we carried out to ensure the home continues to meet its responsibilities as a registered care and nursing home. When we arrived at the home we were met by the Manager. She took us on a tour of the premises, introduced us to several residents and staff, and made care plans, risk assessments, and other documentation available for us to view. What the care home does well: The premises were in good order with all areas clean and fresh. New carpets have been purchased for the ground floor and parts of the first and second floors. These are of a plain design, more suitable for residents with dementia, and give the rooms a homely and comfortable appearance. At the back of the home is a secure and well-maintained garden. This has a number of shaded seating areas, including a gazebo and tables and chairs with umbrellas. A visitor told us the garden is a perfect place in the summer to sit and chat. Residents who wander use the garden under staff supervision. The majority of bedrooms at Queens Park are shared, with just two being singles. We discussed this issue with the Manager. She said it can make residents feel safer to have another person sharing their bedroom, and works well. If two sharers dont get on there is a policy in place to address this, and new arrangements are made. At the last inspection we asked for the homes Statement of Purpose/Service User Guide to be updated and improved. This has been done. In addition the home has re-launched its newsletter, the Queens Park Herald, in large print so it is more user-friendly for the visually impaired. The newsletter is published every few months to let residents and relatives know what is going on in the home and local area. The April 2010 issue contains information on new residents and staff, forthcoming activities, and local history. Care plans were of a good standard. They clearly set out residents needs and how staff are to meet them. Records showed they have been regularly reviewed and updated, where possible in consultation with relatives who sign to say they are in agreement with them. Since the last inspection all residents have been assessed under the Mental Capacity Act and new Dignity in Care plans put in place. These will help to ensure their rights are protected and they are treated with respect at all times. An activities organiser provides group and one-to-one activities for 25 hours per week. She assesses all residents social needs when they come into the home with a view to finding interesting and stimulating things for them to do. She also records their life stories. This is a therapeutic exercise for the resident, and staff can use the information gathered as a basis for future conversations. The activities organiser told us she likes to take residents out as much as possible, as its the best therapy for them. The week before the inspection 10 residents went on a boat trip which was a success. The staff we met were friendly and helpful. We saw they got on well with the people who Care Homes for Older People Page 3 of 7 live in the home. There is a good ratio of staff to residents which means staff are able to spend quality time with the residents in addition to carrying out care tasks. The staff team is established and turnover is low. This helps to ensure that residents can get to know the staff well, and also creates a more stable environment for those who live and work in the home. Since the last inspection the Manager, a qualified nurse, has been registered with CQC and achieved her Registered Managers Award (a recognised qualification for people who run care homes). She is hard working and enthusiastic and was seen to have a good relationship with residents and staff. Under her leadership the home is thriving and improving. A residents satisfaction survey was carried out in April 2010 when questionnaires were sent to all the residents relatives/representatives. The results were on display in the dining room and showed that respondents thought all areas of the home were either good or excellent. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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