Care Home: Queensway House

Annual service review Name of Service: Queensway House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Jones Date of this annual service review: 0 7 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Weston Road Stafford ST16 3UQ 01332296200 Telephone number: Fax number: Email address: Provider web address:   www.mha.org.uk Methodist Homes for the Aged Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 22 0 The maximum number of service users who can be accommodated is: 22 The registered person may provide the following category of service only: Care Home with Nursing (Code N); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) 22 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Queensway House is a purpose built unit designed to support 22 individuals with enduring mental health needs. The home is owned by MHA, Methodist Homes for the Aged. The home is split on two floors, a ground floor and a lower ground floor. The premises are located on the outskirts of Stafford, close to amenities and on a frequent bus route. The people that live at the home have access to patio areas, a green house and gardens around the home. Each person has an individual flat with a lounge, bedroom, en-suite and kitchen area. Television and telephone sockets are available to those who wish to have their own. Annual Service Review Page 2 of 6 None There are seventeen flats with the lounge area converted into another bedroom, for those who wish to share. There are adequate communal and activity areas within the home. This home is linked by a corridor to an adjacent home, and has shared catering and laundry facilities. The home operates within a rehabilitation-orientated environment. Individuals are actively encouraged to contribute and help formulate their own care plan to achieve realistic goals. Registered Mental Nurses, and teams of Resident Support Workers trained to NVQ Level 2 and above, work alongside people who live at the home to help them achieve their maximum potential. People who use the service have access to relevant healthcare services. The home is served by local General Practitioner, Community Nurses and a Pharmacist. Consultant Psychiatrists and Psychologists undertake domiciliary visits on a regular basis. Information relating to the fees charged for the service provided at Queensway House was not available; the reader may wish to contact the home directly for this information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information received and asked for, since the last key inspection (04.06.08) This included: 1 The Annual Quality Assurance Review (AQAA) completed by the Registered Manager, received on the 03.05.09, including a self assessment on how well outcomes have been met, and numerical information about the service. 2 Surveys returned to us by people using the service, relatives and by others with an interest in the service. 3 Any complaints we have and information we have about the how the service has managed concerns, complaints and allegations. 4 Information received through notifications of things that have happened in the service in the past 12 months. 5 The previous Key Inspection report (04.06.08) and the results of any other visits we have made in the last 12 months. 6 Relevant information from other organisations. 7 What other people have told us about the service. What has this told us about the service? The AQAA was detailed, with clear evidence of how the service operates and has performed. We looked at the information in the AQAA received, and our judgement is that the Home is still providing an excellent service, and that they know what further improvements can be made. There is an honest appraisal of areas for review, and positive steps taken to those areas, and for general improvement throughout. Information we received from the AQAA has indicated that the following achievements have been made in the past twelve months, including proposals raised as a result of listening to people who use the service: There is a continuing and constructive approach to meeting with, and receiving the views of people who use the service, relatives, and representatives, which provides a valuable forum for views to be shared and discussed, and for ideas to be implemented. People have elected to identify planned activities for the day within the home, with continuing innovation in creating new interests and activities, including massage and reflexology, and more individualised personal activities, as recorded in carers diaries. There has also been a provision for more reminiscence, and multi-sensory materials, to develop more of a natural environment in the home, with opportunities for people to experience plants, animals and children. In response to feedback, there has been an improvement in the catering within the home by offering more choice, well presented meals and a better mealtime experience. We have been informed that there has been an extensive training and guidance on the Mental Capacity Act, including the issue of Deprivation of Liberties, to ensure that peoples rights are respected, their views are heard, and that decisions are not made for them, recognising that incapacity is not a barrier to good care, health and Annual Service Review Page 4 of 6 fulfillment. There has been a continuing process of developing the care planning documentation to ensure responsive and prompt assistance, and good information for staff at all times. To complement this initiative there has been the introduction of e-learning programmes, through the computer, to enable staff to have direct and prompt training in many areas of their work in bite size learning at times convenient to them. We were informed about important events, including incidents and accidents that have happened since the last inspection. The Home is managed in a way that shows it has the interests of the people using the service as the focus of activity. During this period there have been no allegations made to, or complaints received by the Care Quality Commission (CQC) previously through CSCI. The service also told us that they had received one complaint, investigated internally, to the satisfaction of the complainant. The home continues to let us know about things that have happened since our last key inspection, reporting to us any issues that may affect people that live there. They work well with us, and have shown us that their service continues to provide good outcomes for the people who use it. There has been no other information received from either other organisations, or comments from other people.. What are we going to do as a result of this annual service review? At the last inspection the standard of service was judged to be excellent, and we believe the quality of the service has been maintained since the last key inspection. We will do a Key Inspection before June 3rd 2011, to review our assessment of the Care Home. However we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!