Care Home: Ravenswood Nursing Home

What the care home does well The home continues to provide a person centred approach to recording peoples likes, dislikes and personal preferences. The manager has introduced a new recording format for assessments and care plans these include a mental capacity and deprivation of liberty statement for each individual. What the care home could do better: The responsible person needs to ensure that staff are reminded of the importance of respecting residents personal space. This refers to knocking on peoples doors rather than walking in unannounced. Random inspection report Care homes for older people Name: Address: Ravenswood Nursing Home 47 Lower Bristol Road Weston Super Mare North Somerset BS23 2PX two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Juanita Glass Date: 2 2 0 5 2 0 0 9 Information about the care home Name of care home: Address: Ravenswood Nursing Home 47 Lower Bristol Road Weston Super Mare North Somerset BS23 2PX 01934412091 01934644343 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Extrafriend Limited care home 36 Number of places (if applicable): Under 65 Over 65 0 0 dementia mental disorder, excluding learning disability or dementia Conditions of registration: 36 36 The maximum number of service users who can be accommodated is 36. The registered person may provide the following category of service only: Care Home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Dementia (Code DE) Mental Disorder, excluding learning disability or dementia (Code MD) Date of last inspection Brief description of the care home Ravenswood Nursing Home is registered with the Commission to provide nursing care for 36 people with a dementia type illness. Their Statement of Purpose states they can meet the needs of both male and female residents who suffer from mental confusion and dementia. They state they will ensure that residents without relatives will have access to an advocate and aim to provide people with a `secure, relaxed and homely Care Homes for Older People Page 2 of 7 Brief description of the care home environment.? The home has 29 bedrooms most of which are single rooms some having en-suite facilities. There is a passenger lift to all floors and a stair lift to help people negotiate a short flight of steps on the upper floor. The home manager is Debbie Crawford who trained as an RMN (Registered Mental Nurse) at Glenside Hospital, Bristol in 1985 and has extensive experience in the care of the elderly. She has attained the NVQ 4 In Management in Health and Social Care. Ravenswood is located on a main bus route into the centre of Weston-super-Mare. The home has easy access to the seafront, a number of local parks and local shops. Ravenswood is a large period building adapted to meet the needs of service users requiring nursing care. The home charges the local authority rate of #557.95 a week. Care Homes for Older People Page 3 of 7 What we found: We arrived at the home at 0620hours as we had been informed that people were being got up against their wishes at 0530hours. Six people were up washed and dressed, two spoken to said they wanted to be up as they had been awake. Nobody was asleep in the chair. We spoke to the nurse in charge who explained that they would wash and dress the people who were awake early and wandering. They would also wash, change and make comfortable the bed bound residents. She stated that they do not start getting people up at 0530hrs and that people could remain in bed if they wished. The nurse in charge took us around the home so that we could see that people were still in bed. We looked at the new care plan format the manager has introduced these contained preferred bedtimes and rising times. We observed staff entering peoples rooms; only one member of staff knocked on the door before entering. This did not show a respect for the persons privacy and dignity, we discussed this with the manager and stated that she needs to talk to staff about respecting residents personal space. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 10 The responsible person needs to ensure that staff are reminded of the importance of respecting residents personal space. This refers to knocking on peoples doors rather than walking in unannounced. Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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