Latest Inspection
This is the latest available inspection report for this service, carried out on 27th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rawlings House.
Annual service review
Name of Service: Rawlings House The quality rating for this care home is: The rating was made on: two star good service 2 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Neal Cranmer Date of this annual service review: 2 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 45 Rawlings Crescent Colchester Essex CO4 9FB 01206842550 Telephone number: Fax number: Email address: Provider web address:
Rowanscareltd@tiscali.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mr Edward Don Conditions of registration: Category(ies) : learning disability Conditions of registration: Rowans Care Limited Number of places (if applicable): Under 65 Over 65 7 0 The maximum number of service users who can be accommodated is: 7 The registered person may provide the following category of service only: Care Home only - Code pC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rawlings is a purpose built two-storey building situated within a residential area to the west of Colchester town centre. The service users accommodation is all set out on the ground floor and is made of 7 single bedrooms, 6 of which have en-suites, a large bathroom with ceiling tracked hoist and wet room shower, kitchen, dining room and lounge. Staff facilities and the laundry are accommodated on the first floor. The
Annual Service Review Page 2 of 6 2 5 0 3 2 0 0 9 building is set in a large enclosed garden with secure gates. The home has a service user guide that provides information about the home, and which is available to service users and visitors. Information provided by the provider in January 2006 (in a pre-inspection questionnaire) indicated that the fees in the home are £1200 per week, with additional charges for personal items (hairdresser, toiletries, personal clothing and belongings, etc.). Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we had received, or asked for, since the last key inspection. This included: the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also provided us with some numerical information about the service. Surveys were sent by us to people using the service and to other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the past 12 months. Any relevant information from other organisations. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was well completed and provided us with ample information about what they do well and how they have improved in the past 12 months and their plans for improvement in the next 12 months. At the last inspection on the 25th March 2009 all of the outcome groups relating to this type of service were judged to be good. Overall the home was judged to provide good outcomes to the people using the service. No statutory requirements and no good practice recommendations were made following that inspection. In the past year there have been no referrals made to the local authority under their safeguarding procedures. We have not received and are not aware of any concerns or complaints about this service since the last key inspection. At the time of considering information for this Annual Service review we had received three completed surveys from people using the service, all of which had been completed by people independently. We also received completed surveys from three members of the care team. Comments received in the surveys from service users included The staff are very friendly The food is nice and It is like living in a five star hotel. The comments in the surveys completed by staff were positive about the care provided by the service. Comments included We have access to good training and I am always provided with up to date information about the people I support. Staff were positive about the support that they receive from one another and from the management team. All of the staff who completed our survey spoke of the positive teamwork that takes place at Rawlings House. One member of staff wrote The Annual Service Review Page 4 of 6 Rawlings care home and staff are star quality, and the service users are happy and well cared for. Everything is in place. I could not suggest for more. These responses support our judgment that overall the home continues to provide good quality outcomes for the people using the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out an inspection of the service in line with our statutory responsibilities. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
