Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Raynesway View.
Annual service review
Name of Service: Raynesway View The quality rating for this care home is: The rating was made on: two star good service 2 1 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brian Marks Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Raynesway View Foyle Avenue Chaddesden Derby Derbyshire DE21 6TZ 01332718300 01332718300 diane.rose@derby.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Derby City Council Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users who can be accommodated is: 35 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Raynesway View Care Home provides personal care to 35 older people. The home is owned by Derby City Council (the registered provider) and is situated in Chaddesden near to the city of Derby. Raynesway View is a two-storey building, which has staircase, shaft lift and stair lift provision enabling access to the first floor. All bedrooms are single occupancy. Support services are in place including general
Annual Service Review Page 2 of 6 None 2 1 0 1 2 0 0 9 practitioner, district nursing, chiropody, dental and optician services. The weekly residential fee at the time of the last inspection was £318.00 Additional services not included in this fee were hairdressing, chiropody and purchases such as newspapers, magazines and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the home. It also gave us some numerical information about the home. Surveys returned to us by people using the home and from other people with an interest in the home. Information we have about how the home has managed any complaints. What the home has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the home in the last 12 months. Relevant information from other organisations. What other people have told us about the home. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it and it was clear and gave us all of the information we required. We looked at the information in the AQAA and our judgement is that the home is still providing a good service but that they need to be vigilant to maintain standards and continue to identify what further improvements they need to make. We received feedback from a good number of the people living at the home and their relatives, and they were mostly positive about the service being provided and about the the staff employed by the home. We were told that the quality of care given is brilliant and I feel very well looked after, that I would like to praise the carers for doing a wonderful job looking after me, that the home protects me and gives me safety; the staff care and support me in every way they can and that my mum enjoys socialising with the other people living there, she enjoys the entertainments and thinks everything is kept nice and clean. Most people said that the staff always or usually listen and act on what they say to them. They told us that they receive the care and support that they need, and that generally there are enough staff available when they need them. However three people felt that there could be more activities or assistance to take part in outings, although most people said that they liked the meals provided and found the variety and quantities were very good. People who replied to us confirmed that the home arranges medical care when necessary and that everybody knew who to speak to if they were not happy. A number of people were unsure as to whether they had received a contract of residence or not. Annual Service Review Page 4 of 6 In the AQAA it was confirmed that there had been no legal requirements made at the last inspection and we were told about other improvements that had been made at the home in the past 12 months. Facilities around the garden areas and in bedrooms have been improved so that independence is encouraged and better menus have been introduced in response to the wishes of residents. They have also introduced a new format for care plans and the documentation of new admissions to the home, in order to improve the range of information available for staff to work with. We were also told about the continuing programme of safety improvements within the home and provision of new equipment. We were told about the ongoing programme of staff training, and all of the staff have completed the National Vocational Qualification (NVQ) at level 2, including the catering staff, which is well in excess of the national targets. All of the management team who work at the home operate an open door policy so that staff have good access to support; staff confirmed this in their replies to us. There has been a moderate turnover of staff in the past twelve months and vacancies have been covered by staff from other areas of the parent organisation, in order to offer some continuity of care. Slowness with the staff recruitment process has continued to cause frustration. Generally staff felt they were informed about things happening at the home although one person expressed detailed concerns about poor communication between the different groups of staff and how this affected standards of care. A number of staff also expressed general concerns about staffing levels and told us that the home needs more staff when the needs of residents are high. Three other staff echoed the comments noted above about the need to have more outings and activities but generally all replied positively to our questions and their answers indicated that things always or usually were carried out. The AQAA indicated that there had been no complaints made about the home since the last inspection, and also that there had been no situations that required referral under statutory procedures for safeguarding vulnerable people in the past year. Throughout the AQAA the manager was able to describe plans to improve the service of the home, and was able to refer to good feedback from residents and families that had been received informally, as well as through formal surveys. They were able to demonstrate their continued commitment to the people they care for. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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