Care Home: Richmond Court

What the care home does well There were no requirements made at the last key inspection. The person in charge told us that all of the people who live at the home have a personal care plan which informs the staff how they can support them and meet their needs. We looked at a sample of these during the course of the inspection, and found them to be comprehensive, person centred and were evaluated on a regular basis. This gives staff the information they need to look after people on an individual basis. We looked at the medication. We found that the home have good policies and procedures in place, and that staff who give medications are trained to do so. We observed some of the activities. The person in charge told us that staff try to vary the activities tailor them to individual preferences. Staff also told us that they are in the process of developing life histories for all of the people who live in the home. This is to make sure that they are aware of what people like to do. We observed the lunch. People appeared to enjoy the food and there was evidence available to confirm that people are given a choice. Staff who were assisting people were doing so in a discreet manner. Staff are trained to respect people`s differences and value their opinions, to treat people with dignity and respect their privacy. The home has a complaints procedure in place and would respond to any complaints quickly. This means that any problems are resolved and people are satisfied with the outcome. Since the last Inspection, there have been no complaints to the Commission which have shown that the service was at fault. The owners have made improvements to the home. Staff told us that they are replacing some of the homes soft furnishings to make them more attractive and comfortable. We saw that the environment is in the process of being adapted to meet the needs of people with dementia.Staff spoken with told us that that there are sufficient staff employed at the home and they have been trained in how to keep the people they care for safe. They said that the staff have knowledge about the homes procedures, why they are in place and what they are for. Some staff have vocational qualifications and there was evidence in staff files to confirm that recent training has taken place in Manual Handling, Fire Safety, Safeguarding Adults, Food Hygiene, First Aid and Dignity in Care. We looked at the recruitment record for some recently appointed staff and found them to be in order. Staff told us that the person in charge is approachable and that they can approach her if they have a problem or concern. Appropriate systems are in place for quality assurance. The company carry out regular audits. Regular meetings take place for staff, the people who live in the home and relatives. The maintenance certificates seen were up to date, as were the regular safety checks. Southern Cross Homes Properties Limited who owns the home and other staff keep us up to date with things that have happened since our last key inspection. What the care home could do better: No requirements have been made as a result of this inspection. It is recommended that handwritten instructions for medications are signed as being witnessed by two people. This is to make sure that people receive the correct medication. Random inspection report Care homes for older people Name: Address: Richmond Court Hall Lane Willington Durham DL15 0PW two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Susan Lowther Date: 1 4 0 6 2 0 1 0 Information about the care home Name of care home: Address: Richmond Court Hall Lane Willington Durham DL15 0PW 01388747698 01388746219 richmondcourt@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Julie Gray Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross OPCO Ltd care home 49 Number of places (if applicable): Under 65 Over 65 0 dementia Conditions of registration: 49 The maximum number of service users who can be accommodated is: 49 The registered person may provide the following category of service only: Care Home with Nursing - Code N to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Dementia Code DE. Date of last inspection Brief description of the care home Richmond Court is one of a number of care homes provided by Southern Cross OPCO Ltd. The home is situated on a small complex of services in the village of Willington, and is close to all local amenities. The home is registered to look after older people with dementia and who may have nursing needs. And it offers a pleasant, secure, Care Homes for Older People Page 2 of 8 Brief description of the care home purpose built environment. All bedrooms are single occupancy and have their own en suite toilet facility. There are a number of shared communal lounges and dining areas throughout the home. Care Homes for Older People Page 3 of 8 What we found: This unannounced inspection of this home took place on the 14 June 2010. Before the visit we looked at information we have received since the last visit, how the service dealt with any complaints and concerns since the last visit and any changes to how the home is run. During the visit we talked with people who use the service and staff. We looked at information about the people and how well their needs are met. We looked at other records which must be kept, checked that staff had the knowledge, skills and training to meet the needs of the people they care for, looked around the building to make sure it was clean, safe and comfortable, and checked what improvements had been made since the last visit. We told the person in charge what we found. What the care home does well: There were no requirements made at the last key inspection. The person in charge told us that all of the people who live at the home have a personal care plan which informs the staff how they can support them and meet their needs. We looked at a sample of these during the course of the inspection, and found them to be comprehensive, person centred and were evaluated on a regular basis. This gives staff the information they need to look after people on an individual basis. We looked at the medication. We found that the home have good policies and procedures in place, and that staff who give medications are trained to do so. We observed some of the activities. The person in charge told us that staff try to vary the activities tailor them to individual preferences. Staff also told us that they are in the process of developing life histories for all of the people who live in the home. This is to make sure that they are aware of what people like to do. We observed the lunch. People appeared to enjoy the food and there was evidence available to confirm that people are given a choice. Staff who were assisting people were doing so in a discreet manner. Staff are trained to respect peoples differences and value their opinions, to treat people with dignity and respect their privacy. The home has a complaints procedure in place and would respond to any complaints quickly. This means that any problems are resolved and people are satisfied with the outcome. Since the last Inspection, there have been no complaints to the Commission which have shown that the service was at fault. The owners have made improvements to the home. Staff told us that they are replacing some of the homes soft furnishings to make them more attractive and comfortable. We saw that the environment is in the process of being adapted to meet the needs of people with dementia. Care Homes for Older People Page 4 of 8 Staff spoken with told us that that there are sufficient staff employed at the home and they have been trained in how to keep the people they care for safe. They said that the staff have knowledge about the homes procedures, why they are in place and what they are for. Some staff have vocational qualifications and there was evidence in staff files to confirm that recent training has taken place in Manual Handling, Fire Safety, Safeguarding Adults, Food Hygiene, First Aid and Dignity in Care. We looked at the recruitment record for some recently appointed staff and found them to be in order. Staff told us that the person in charge is approachable and that they can approach her if they have a problem or concern. Appropriate systems are in place for quality assurance. The company carry out regular audits. Regular meetings take place for staff, the people who live in the home and relatives. The maintenance certificates seen were up to date, as were the regular safety checks. Southern Cross Homes Properties Limited who owns the home and other staff keep us up to date with things that have happened since our last key inspection. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 9 It is recommended that handwritten instructions for medications are signed as being witnessed by two people. This is to make sure that people receive the correct medication. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!