Care Home: River View Care Centre

What the care home does well The ground and first floor units were warm and comfortable. Residents spoken with said that they were `warm enough` and `comfortable`. Temperatures were being maintained in these areas between 25 - 27c at the time of inspection. Since concerns were raised by the Local Authority the home has been monitoring and recording the temperatures in each area of the home over a twenty-four hour period. Records demonstrated that the temperature on the ground and first floors had been between 23 - 27c for the previous 24 hours. It is clear that residents were comfortable with the temperature in these areas. What the care home could do better: The temperature on the second floor was lower than that of the other two floors. Temperatures in the bedrooms and communal areas were recorded at 20 - 22c at the time of inspection. Two residents in Apple Blossom lounge said they were feeling `a little nippy` and `chilly`. There is a need to ensure that a comfortable and safe temperature are maintained throughout the home and that `cold spots` are eliminated. There is also a need to develop an emergency procedure that can be put into action in the event that there are further problems with the heating supply. Inspecting for better lives Random inspection report Care homes for older people Name: Address: River View Care Centre Rodway Road, Off Oxford Road Tilehurst Reading Berks RG30 6TP one star adequate service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Julie Willis Date: 0 7 0 2 2 0 0 9 Information about the care home Name of care home: Address: River View Care Centre Rodway Road, Off Oxford Road Tilehurst Reading Berks RG30 6TP 01189728360 0189728370 riverviewcarecentre@schealthcare.co.uk www.schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross (LSC) Ltd care home 137 Number of places (if applicable): Under 65 Over 65 0 137 dementia old age, not falling within any other category Conditions of registration: 137 0 The maximum number of service users who can be accommodated is: 137 The registered person may provide the following category/ies of service only: Care home with nursing - N to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Dementia - DE Date of last inspection Brief description of the care home Riverview Care Centre provides nursing care to 137 people of both genders aged 65 years and over. The home has been purpose built to meet the needs of people with physical and/or mental frailty. The home is situated in the Tilehurst area of Reading and has accommodation on three floors. It is divided in to seven houses each one Care Homes for Older People Page 2 of 7 Brief description of the care home with their own living and dining facilities. There are 122 beds for people with mental frailty and 15 beds for those people with physical frailty consistent with older age. The cost of this service ranges from 545 - 818 pounds per week. There is an additional charge for hairdressing, chiropody & newspapers. Care Homes for Older People Page 3 of 7 What we found: This random unannounced inspection was undertaken on Saturday 7th February by Julie Willis - Regulatory Inspector. The focus of the inspection was to check that residents were living in a warm comfortable and safe environment. A recent death at the home and subsequent visits by Social Services under safeguarding adult procedures had raised some serious concerns about the temperature of the home and the safety of people living there. The Deputy Manager was present during the inspection and accompanied the inspector on a tour of the building. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 03000 616161 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!