Latest Inspection
This is the latest available inspection report for this service, carried out on 15th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Roper House.
Annual service review
Name of Service: Roper House The quality rating for this care home is: The rating was made on: two star good service 1 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Penny McMullan Date of this annual service review: 0 9 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: St Dunstans Street Canterbury Kent CT2 8BZ 01227462155 01227452351 nicola.oakes@rnid.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) The Royal national Institute for the Deaf Conditions of registration: Category(ies) : sensory impairment Conditions of registration: The maximum number of service users to be accommodated is 27 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Sensory impairment (SI) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service has appointed a new Responsible Individual and Manager. 1 7 1 2 2 0 0 8 Number of places (if applicable): Under 65 Over 65 27 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Roper House is a care home providing care, support and accommodation for people with a sensory impairment (deaf and deafblind). Service users may also need additional support with a learning disability or their mental and emotional health. The home is owned by the Royal National Institute for the Deaf (RNID). The home is
Annual Service Review Page 2 of 7 located in the centre of Canterbury with all of its amenities. The home was opened in 1982 and consists of a large older building with a newer extension to the rear. All the homes bedrooms are single, with en suite toilet facilities and a bath or shower. There is a lift. There are extensive, very well maintained gardens to the rear. Information on the homes services and the CQC reports for prospective residents/relatives will be referred to in the Service User Guide. The current inspection report is also on display on the notice board in the entranceway to the home. The email address is: care.services@rnid.org.uk Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the Annual Quality Assurance Assessment (AQAA) when we asked for it. It identified areas that have improved in the last year and others where further developments are either planned or would benefit service users. This included evidence that the service seeks the views of residents and other stakeholders. The last inspection was carried out on 17th December 2008, when the judgement rating for the home was two star, good. This means that the people who live in the home receive good care outcomes. There were no requirements or recommendations made. Since the last inspection a new Responsible Individual and Registered Manager have been appointed. The Registered Manager has been in post for just over three months. There is evidence from the AQAA that the home is continuing to look at ways of improving what it does to ensure good outcomes for those receiving a service. For example staffing levels have been changed to enable the people to attend religious services of their choice. Menus are now available in three formats, Braille, written and pictures. The service is currently looking at written texts with a view to converting these into Braille. They will be buying a webcam to enable service users to use face to face Annual Service Review Page 4 of 7 signing with family and friends. The service plans to set up a computer in the day room to enable service users to use of the internet. The AQAA indicates that improvements are being made to ensure issues relating to equality and diversity are explained and examined in greater detail with a service user or family at the time of application or assessment. They plan to improve their resources to make information easier to understand for deaf and visually impaired service users. The Deputy Manager has achieved the NVQ 4 award. All of the staff have received person centered planning and new care plans have been implemented. An additional manual handling trainer is now in place and a new Finance and Administration Supervisor has been appointed. Additional domestic staff have been employed and lighting in the shared areas of the house has been upgraded to comply with the recommendations made by the Kent Association for the Blind. Postal surveys were sent to ten people using the service, ten members of staff and five to health care professionals. One survey from people using the service was returned, one from health care professionals and three from staff. Overall the surveys were very positive about the service and additional comments are as follows: One person who uses the service comments: They do everything well. When asked what the service does well health care professional comments: Supporting clients with their personal care, management of medication and domestic tasks. The service does well in accessing the community for the people to attend clubs of their choice. Staff comments: We care for the services users, the staff are really caring and experienced. When asked what the service could do better, comments are as follows: Staff comments: Staff morale is very low due to staffing changes. This is effecting the quality of the service. Employ more staff as we always have to work with agency staff. The AQQA indicates that the service has increased their relief bank staff which has enhanced the services ability to fulfil any staffing gaps with experienced care staff. A health care professional comments: The home could do better by providing activities through an activities co-ordinator to improve social and leisure activities for the people. They could also provide better culturally orientated diets. The AQAA states that the service has now referred individual residents to the dietitian. The requirements and outcomes have been recorded in the individual care plans to ensure that people receive their choice and specific dietary needs. The home continues to let us know about things that have happened since our last key
Annual Service Review Page 5 of 7 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There have been no complaints since the last inspection and no issues or concerns have been forwarded to the Commission. The home has been involved in one safeguarding issue which has been handled appropriately. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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