Care Home: Roshni

Annual service review Name of Service: Roshni The quality rating for this care home is: The rating was made on: two star good service 2 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Edward McLeod Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 19 Reigate Road Worthing West Sussex BN11 5NF 01903505793 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Mrs Naimabi Oderuth Number of places (if applicable): Under 65 Over 65 16 0 The maximum number of service users to be accommodated is 16 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Roshni is a privately owned care establishment providing personal care to 16 residents with dementia in the category of Older Persons. Roshni is a detached three-storey Victorian establishment in Goring, Worthing and is situated approximately a mile from the centre of Worthing with all its amenities and a mile from the sea front. Local shops and public transport is within walking distance. Accommodation is provided in 10 single rooms and three double rooms. Two of the single rooms have en-suite facilities. The rooms are arranged on two floors with a lift Annual Service Review Page 2 of 6 2 6 0 2 2 0 0 9 giving access to all rooms. A lounge and lounge/diner provide the communal space. Mrs Oderuth is the registered provider and manager responsible for the day-to-day management of establishment. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. - The previous key inspection. - Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA tells us that recent improvements have included updating information people receive about what the home provides and updating the contract or terms and conditions for their stay. Assessments on each persons safety and care needs have also been updated. The AQAA tells us that improvements to the premises have included replacing entrance hall ceiling lights and one bedroom carpet. We are advised that the lift has been refurbished, additional hand rails have been provided, and that magnetic door fire guards have been fitted on all doors. We received Care Quality Commission (CQC) survey responses from nine people living in the home. Seven of the nine people had been assisted to complete the form by a relative, and two people had been assisted by staff to complete the form. Comments we received included staff are very kind and caring, the carers are always talking to us and are always pleasant, and my mother is always clean and well cared for. One comment was that the television should be turned off sometimes as it is on Annual Service Review Page 4 of 6 constantly and the residents dont have a choice of whether they want it on or not. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28/2/11. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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