Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Royal Avenue Residential Home.
Annual service review
Name of Service: Royal Avenue Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 2 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: John Goodship Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 77, 81-83 Royal Avenue Lowestoft Suffolk NR32 4HJ 01502572057/566490 01502531405 p.barnard@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Patricia Barnard Number of places (if applicable): Under 65 Over 65 16 0 77 Royal Avenue may accommodate persons of either sex, who require care by reason of a learning disability ( not to exceed 7 persons). 81 and 83 Royal Avenue may accommodate persons of either sex, who require care by reason of a learning disability (not to exceed 9 persons). The total number accomodated must not exceed 16. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The service at Royal Avenue offers accommodation and personal care to 16 younger adults with a learning disability, including one person over 65 years old. The residents live together in three large terraced houses in a pleasant residential area of North Lowestoft. Two of the houses, Numbers 81 and 83 adjoin and the other, Number 77, is next but one on the same side of the street. There is rear access to all the houses via a small service road. Each has a small, secure garden where service users can enjoy the open air. 1 2 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the -service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. We do lots of activities. I have good meals and good holidays. Several told us that they look after me well. One said that they were allowed freedom of choice about what they did. I can go and come as I please. We received surveys from three social care and NHS professionals.All were complimentary about how the home was run, to create a happy, homely environment, and how it provided opportunities for activities classes and holidays. One said that staff were always willing to seek professional help, and that they would always carry out any medical instructions prescribed. Ten staff replied to our survey and were all very satisfied with their work, training and supervision. They said that the home adopted a family atmosphere. There is always someone in the home for them to talk to. We encourage them to be as independent as possible. The AQAA told us about changes and improvements that the home had made in the Annual Service Review Page 4 of 6 previous twelve months. These included a continuing programme of redecoration, enlarging the kitchen and food preparation area and laundry room, and making the dayroom into an activity room. It also told us that residents had been offered new Art and Dance classes. A staff member had been given specific responsibility for planning and delivering in-house training for staff. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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