Care Home: Rutland House Care Home

What the care home does well This home would not meet the standards expected from a newer build and some of it is rather old fashioned in its presentation. However it is very clean and homely and seems to meet the needs of the people who live there. The current Registered Provider / Manager has spent a considerable amount of money on refurbishment including the installation of a chair lift and platform lift to the front door to improve access. There is an ongoing programme of redecoration in place. At the time we visited there were nineteen residents in the home and they looked happy and well cared for. All of them have dementia but some were able to talk to us and they told us that the home was a nice place to live in and the staff were very kind to them. They were very complimentary about the food that was served to them as well. There are pictures around the home of various activities that residents have taken part in, including trips out of the home and there had recently been a garden party. There is an emphasis on trying to engage families and friends in the care of the residents making them a part of any decision making. Several of the staff have worked in the home for some time, which provides continuity and familiarity to residents, especially important for those people who are confused. Those we spoke with, had a good understanding of the residents and their problems.we were able What the care home could do better: The service sent us their Annual Quality Assurance Assessment (AQAA ) which told us how they had met the requirements set at previous inspections and about their plans for the future. We did not issue any requirements at this inspection. We will continue to inspect the home according to our agreed inspection plan, although we can visit at any other time if we are given information which concerns us. Random inspection report Care homes for older people Name: Address: Rutland House Care Home 67 All Saints Road Sutton Surrey SM1 3DQ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Alison Ford Date: 0 9 0 8 2 0 1 0 Information about the care home Name of care home: Address: Rutland House Care Home 67 All Saints Road Sutton Surrey SM1 3DQ 02086445699 Telephone number: Fax number: Email address: Provider web address: rutlandhouse06@btinternet.com Name of registered provider(s): Name of registered manager (if applicable) Dona Dias Kusuma Konthasinghe Type of registration: Number of places registered: Conditions of registration: Category(ies) : Rutland Care Home Ltd care home 20 Number of places (if applicable): Under 65 Over 65 0 dementia Conditions of registration: 20 The maximum number of service users who can be accommodated is: 20 The registered person may provide the following category of service only: Care Home Only (CRH - PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia - Code DE Date of last inspection Brief description of the care home Rutland House is a care home, registered to provide personal care for up to 20 people with dementia. It is is a large house in a residential road in Sutton. There are four double rooms, the others are for single occupancy. A chair lift ensures acess for residents in the home. Adaptations are in place throughout the home to help those Care Homes for Older People Page 2 of 8 Brief description of the care home with limited mobility. There is some parking in the homes drive and currently unrestricted parking on the road. Since its aquisition by the present owners the home has undergone a process of redecoration and modernisation Currently, charges range between £436 - £500 per week, depending on the room occupied and the assessed needs of the resident. Care Homes for Older People Page 3 of 8 What we found: We had received some information about this home which raised some concerns about the safety of residents in the event of fire. We were told that fire exits and corridors were obstructed which could prevent people leaving the home swiftly should the need arise. We were also told that staff had a limited knowledge about the residents in the home. Therefore, we decided to undertake a short inspection of the home. On the day that we visited all of the corridors and exits were completely free from obstruction. We were able to check records and see that regular fire drills take place so that all of the staff are aware of what they should do and we also saw that fire alarms and equipment are regularly checked. We spoke with some of the staff in the home who were able to tell us about the training they had received and we looked at the records of the sessions that they have attended. The majority of them are qualified to at least NVQ level 2 with some progressing towards a level 3 and two staff having already achieved this. All of the training that we consider to be mandatory has been completed and staff have all undertaken a dementia awareness course. We were able to speak to several of the residents currently living in the home and to the registered manager and some of the staff. What the care home does well: This home would not meet the standards expected from a newer build and some of it is rather old fashioned in its presentation. However it is very clean and homely and seems to meet the needs of the people who live there. The current Registered Provider / Manager has spent a considerable amount of money on refurbishment including the installation of a chair lift and platform lift to the front door to improve access. There is an ongoing programme of redecoration in place. At the time we visited there were nineteen residents in the home and they looked happy and well cared for. All of them have dementia but some were able to talk to us and they told us that the home was a nice place to live in and the staff were very kind to them. They were very complimentary about the food that was served to them as well. There are pictures around the home of various activities that residents have taken part in, including trips out of the home and there had recently been a garden party. There is an emphasis on trying to engage families and friends in the care of the residents making them a part of any decision making. Several of the staff have worked in the home for some time, which provides continuity and familiarity to residents, especially important for those people who are confused. Those we spoke with, had a good understanding of the residents and their problems. Care Homes for Older People Page 4 of 8 we were able What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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