Care Home: Rutland Residential Home

Annual service review Name of Service: Rutland Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Morrow Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Sheffield Road Chesterfield Derbyshire S41 7LL 01246275003 01246236512 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Karen Busby Conditions of registration: Category(ies) : dementia Conditions of registration: Leyton Healthcare (No 3) Limited Number of places (if applicable): Under 65 Over 65 40 0 The maximum number of users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: - Either Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE, maximum number of places, 40 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is purpose built and registered to provide care and accommodation for up to 40 elderly people, this includes residential care for up to twenty elderly people who have dementia as their primary care need. The home is located close to Chesterfield town centre and a range of local amenities. The building is set back from the main road and has an accessible patio sitting area at the rear of the building. Annual Service Review Page 2 of 6 0 5 0 3 2 0 0 9 Accommodation is spread over two floors. All bedrooms are single occupancy and twenty eight of these have en suite toilet facilities. There are assisted bathroom and toilet facilities on both floors. A shaft lift is in use for residents and a call system is fitted throughout the building. There are also good-sized lounge areas available to residents and a separate dining room on the ground floor. The home provides some day care places and a respite care service.The fees do not cover hairdressing, chiropody, and toiletries. Information about the service including inspection reports is provided in the Service User Guide and the Statement of Purpose and in the reception area of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. It was completed in sufficient depth to allow judgements to be made. We looked at the information in the AQAA and our judgement is that the service is still providing a good service. We received comments from seven staff, one person using the service and five relatives. People using the service always tell us that they are happy with the service and describe the staff as friendly and helpful. All continue to be satisfied with the quality of the care. A relative commented that the service gives excellent and sympathetic care and another said that it makes me feel very welcome. One relative commented we are satisfied. One suggestion for improvement from a relative was having air-conditioning in the lounge as they said this was hot in the summer. The service user survey said they knew how to make a formal complaint and four of the five relatives surveys responded that they knew how to complain and that any concerns raised were always dealt with appropriately. All seven staff surveys received Annual Service Review Page 4 of 6 said they knew what to do if anyone raised concerns about the agency. There have been no significant concerns reported to the Care Quality Commission in the past year. The AQAA stated that no complaints had been received in the service in the last twelve months. Staff surveys confirmed that relevant training was provided and one staff survey commented that looking after staff and residents was something the service did well. The AQAA told us that seventeen of twenty-one staff had achieved a National Vocational Qualification (NVQ) at level two. The AQAA also said that the service prided itself on having a warm, friendly, safe relaxed environment for all service users, relatives, staff and visitors. It also told us that all maintenance checks were up to date and all policies had been reviewed in 2009. We have not received any information from other agency about Rutland Residential Home that would affect our inspection plan. There are no ongoing concerns about the quality of care the service offers, and a review of the documentation that has been received does not highlight any issues that need to be immediately addressed. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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