Care Home: Sandringham House

Annual service review Name of Service: Sandringham House The quality rating for this care home is: The rating was made on: two star good service 2 5 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bridgette Evans Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 26 Sandringham Road Lower Parkstone Poole Dorset BH14 8TH 01202744409 01202744409 bookstand@lineone.net Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Miss E Smith Number of places (if applicable): Under 65 Over 65 0 16 To admit two persons, as known to the NCSC, under the category DE (under 65) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Change of Registered Manager. Application for Mrs Lister submitted. 2 5 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sandringham House is situated in a residential area of Lower Parkstone, a short walk from the local shops and within easy reach by car or public transport of Parkstone, Poole and Bournemouth. A passenger lift and stairs provide access to the residents bedrooms, which are on both floors of the home. A half landing between floors is accessible only by the stairs and a single bedroom and assisted bath are situated on this level. The communal areas of a lounge/dining area and kitchen are located on the ground floor. The home provides adequate toilet and bathroom facilities as well as sluicing area on both floors. The laundry room is sited in the garden to the rear of the home and also serves as a staff room. Annual Service Review Page 2 of 6 The home provides some off road parking at the front of the home. The fees for the home were £695 for a shared room and £725 for a single room per week at the last key inspection in 2008. Any additional charges are detailed within the Terms and Conditions of Residence. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Some examples of the developments within the home are: a new wheelchair accessible shower on the ground floor; a ramp to the front door and french doors to the rear garden; continued development of memory boxes for service users; new equipment, aids, furniture and furnishings. People living in the home tell us they are always or usually happy with standards in the home. Six surveys were sent out and returned. They were mainly completed by relatives of service users on their behalf. They showed that people are treated well, are listened to by staff and can choose what they wish to do most of the time. One survey suggested the home could improve by providing more outings to places of interest. People receive a consistent service from staff who are open to new ideas to support people to empower them to take control of their own lives and realise their aspirations. Three of the seven care staff hold NVQ 2 or above. Staff training is ongoing. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 9th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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