Care Home: Sea View House Nursing Home

Annual service review Name of Service: Sea View House Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ray Finney Date of this annual service review: 2 2 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 14 - 16 Colne Road Clacton On Sea Essex CO15 1PY 01255421480 01255421480 aldanat_care@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Aldanat Care Ltd Number of places (if applicable): Under 65 Over 65 19 0 The maximum number of service users who can be accommodated is 19 The registered person may provide the following categories of service only: Care Home with Nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sea View House Nursing Home provides nursing care for persons with severe and enduring mental illness. The service aims to maintain peoples independence and provide an environment that promotes their mental health and wellbeing. The home is a three storey established property situated close to the shops and facilities of Clacton town centre. The seafront promenade is a short walk away. 0 2 1 0 2 0 0 8 Annual Service Review Page 2 of 7 Accommodation consists of 11 single bedrooms and 4 shared rooms. Rooms on the upper floors are accessible by stairs. There is no passenger lift. Communal areas include a lounge, large dining room and a smoking lounge. There is a quadrangle garden outside where people can sit. Parking is limited to the front of the property and in the surrounding roads, although there is a pay and display car park a short distance away. The home charges £675.00 for the service it provides with additional charges for personal items such as newspapers and toiletries. This information was given to us in October 2008. Information about the home can be obtained by contacting the manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us, which is required by law to be completed by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent by us to people using the service and to other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Any relevant information from other organisations. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA). They had completed all sections of the AQAA to a high standard, giving ample detail of what they do well, how they have improved in the past 12 months and their plans for improvement in the next 12 months. The standard of the information provided was detailed, professionally presented and clearly written with the focus on the people who live in Sea View House. Previous pre-inspection information provided by the manager has been found to be accurate and a true reflection of the service when evidence was examined at unannounced inspections. At the last key inspection on 2nd October 2008, all the key National Minimum Standards were assessed and the outcomes for people living in the home were measured against these standards. Outcome groups relating to Choice of Home, Health and Personal Care, Daily Life and Social Activities, Complaints and Protection, Environment, Staffing and Management and Administration were all judged to be good. Overall the home was judged to provide a good service. No statutory requirements were made following that inspection and two good practice recommendations were identified. These were, The programme of redecoration and refurbishment should continue so that people living in the home benefit from an improved environment and The management team should continue to consider ways to further reduce the tobacco odours that are present in the area near the smokers lounge, so that people who do not smoke are not affected by the smell. The manager told us in the AQAA about improvements that they have made to the environment including, front entrance, walls removed to open the entrance space, walls replastered, ceilings replaced, lighting improved and flooring replaced and smoking Annual Service Review Page 4 of 7 room, extraction fan fitted, reducing the risks associated with second hand smoke exposure and improving both the specific and more general environment. A relative who completed a survey told us, keep the home in nice and comfortable conditions with very pleasant dining room. This information indicates that the management team take good practice recommendations into account and act on them to improve the service. At the time of considering information for this Annual Service review we had received completed surveys from people using the service, their relatives, members of staff and healthcare professionals. As at the last inspection, very positive comments were received about the service, the staff and the management team. People living in Sea View House told us that what the home does well includes, cooking, cleaning, helpful [staff] and assistance with personal hygiene. Someone told us they were, happy with the meals and someone else said, Toby the dog makes me happy. People who completed surveys made positive comments about the care provided. One relative said, They take time to listen to the patients, Always answer any concerns relatives have and take on board your opinions. Another told us, They really seem to care for [my relative] as an individual. Treated with kindness and supported to stay as an individual and I like the fact that they take [my relative] shopping and buy clothes that X wants to wear, ie good brands. A health care professional who completed a survey told us that what the service does well is, It looks after and manages very difficult to manage people who have severe and enduring mental health problems. The group would most likely be in hospital on a permanent basis if it were not for Sea View. The residents speak very highly of the service and how it fulfills their needs. People who completed surveys were also complimentary about the staff team. One relative told us, Staff are very helpful and friendly and another said, very happy, lovely people. A health care professional who completed a survey told us, I have been impressed by the dedication of the staff and their total commitment to ensuring the needs of the residents are met. In the past year no referrals have been made to the local authority under their safeguarding procedures. We have not received and are not aware of any concerns or complaints about this service during the period since the last inspection. At that time people spoken with indicated that they were well aware of how to make a complaint if they should need to. Members of staff who completed survey also made positive comments about the home. One person told us, The 3 directors have a very good approach to both business and caring. I have never met 3 people who care so much. Its a really lovely atmosphere and everyone is treated like family and another said, I enjoy working at the home. It has a nice atmosphere and the residents are well cared for. When asked what could the home do better, one member of staff told us, Have a web site to show people who they are and what an exceptional place this is. Overall the evidence indicates that the service continues to provide good outcomes for the people who use it. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 1st October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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