Care Home: Sherwood House Care Centre

Annual service review Name of Service: Sherwood House Care Centre The quality rating for this care home is: The rating was made on: two star good service 1 8 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eamonn Kelly Date of this annual service review: 2 1 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 209-211 Maidstone Road Rochester Kent ME1 3BU 01634843132 01634311485 sherwoodhouse@blueyonder.co.uk www.sherwoodhousecare.co.uk Hapee Care Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Miss Georgina Enright Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 30 0 The maximum number of service users to be accommodated is 30. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - (OP) Dementia (DE). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The service is for people with dementia and other health issues. Accommodation is provided over four floors each of which is served by a passenger lift. 1 8 0 9 2 0 0 8 Annual Service Review Page 2 of 6 The premises offer single and shared bedrooms some of which have en-suite facilities. Information about fees and other charges can be obtained from the manager. Written information about services and facilities are contained in a written guide to the home, a copy of which may be obtained on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The Commission looked at the information received or requested since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) sent to the Commission by the manager. This is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Information about how the service has managed any complaints. 3. What the service told the Commission about things that have happened in the service (these are called notifications and are a legal requirement). 4. The previous key inspection and 5. Relevant information from other organisations. What has this told us about the service? The last inspection carried out by the Commission took place in September 2008. The report contained two requirements: 1. There should be an action plan for the renewal and replacement of furniture. The report outlined examples where national minimum standards in this respect were not being sufficiently addressed. Improvements were requested to be made before, during and after planned major renovations. 2. Residents should be able to enjoy the external environment in an easy and safe way. Traditionally residents were helped to use the front garden because of the difficulties in accessing the back garden. Whilst this facility is reasonable, easy and safe access to the rear garden was requested as a right afforded to all residents. A recommendation related to the desirablity of suitable facilities to be available for hairdressing and for the bedroom of a resident not to be used for this general and communal service. The previous inspection report contained a theme that it was necessary for the registered persons (the owner and the manager) to ensure that the needs of residents were met through, for example, the presence of effectively trained staff in sufficient numbers and that less emphasis should be placed on methods/equipment that reduced or restricted the movement of residents from one part of the premises to another. The Commission acknowledges receipt of an AQAA that was helpful in this exercise of assessing the level of support provided to residents and in preparing this annual service review. In the AQAA, the manager, Georgina Enright, outlined some plans for the future, for example: 1. To maintain all paperwork to a high standard and to continue to carry out in-depth assessements. To have a new brochure completed as soon as practical. To ensure that Annual Service Review Page 4 of 6 all information from pre-assessments continues to be fed into care plans and risk assessments. To update the residents guide/statement of purpose. To gain as much information as possible during the pre-assessment to be able to start to form a pen portrait of the resident. 2. Review menus. Provide more activities by way of increased visits by professional outside entertainers and for staff to continue to spend time with residents. A plan to secure the back of the building to allow residents easy access to the rear garden has been incorporated into the refurbishment plan. The new kitchen area will soon be in operation and this will be properly staffed. 3. Additional bedrooms and en-suite facilities are being constructed together with other facilities for residents and users of the service. Furniture is being upgraded. 4. Infection control training for staff will be extended. The use of stair gates within the home is being re-evaluated and alternative systems may be used. The very detailed and helpful AQAA outlined the ways the premises are being improved and how new procedures are being either actively evaluated or being put in place for the benefit of reidents, staff and residents visitors and families. The AQAA outlined the current challenges faced by the manager and owner and refers to how some barriers are being addressed. The service has, the AQAA claimed, a clear policy on equality and diversity and supports residents who have varying abilities and disabilities. The impact of new legislation is under consideration. The AQAA contained a declaration that all premises safety checks have been carried out and that all associated safety certificates are in place. The Commission understands that there are currently no safeguarding alerts being investigated by local authorities and that local authorities were not involved in investigating complaints during the past year. Copies of all relevant policies and procedures are said to be maintained by the service and these are available to members of staff. What are we going to do as a result of this annual service review? The most recent inspection was carried out in September 2008. We are not going to change our inspection plan schedule for the service and will do a key inspection by August 2010. However an inspection could be carried out at any time if circumstances required this for the safety and well being of residents. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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