Care Home: SignHealth

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What the care home does well This service consistently provides high quality support services to people living at SignHealth. The organisation provided evidence to show that they are committed to developing the service in a way that ensures that the rights of the people living there are promoted and protected. Support plans were clear and provided sufficient detail to help staff to provide support in an appropriate manner, and as agreed with the individuals living at SignHealth. There was evidence to show that people living at SignHealth had access to a range of health care resources, such as General Practitioners, Dentists, Specialist Workers and the Community Nursing Services. Information in the AQAA told us that the service had made improvements in supporting people to raise their questions and concerns to healthcare professionals. Professional healthcare workers have responded positively and as a result a number of people have successfully had early reviews, where their views have been listenend to and changes in treatment plans have happened as a result. The AQAA informs us that they have improved access and provision to BSL Interpreters and to other professionals who have knowledge and understanding of cultural issues. The focus for staff has been on encouraging people living in the home to have personal responsibility for their own health and well being. All of the people living at SignHealth are self medicating. There were good examples in support plans to evidence that the service is pro active in supporting and encouraging people to have responsibility for their own medication. Good polices, procedures and systems are in place to ensure that medication is managed in a safe way. Records were in place to monitor and track the receipt and disposal of medication. During the visit, one person had just visited the local pharmacist to collect his medication. He said, "I have just picked my medication up as it`s my responsibility". Policies and procedures were in place to ensure that people are protected from abuse and to ensure that individual concerns are acted upon. Records showed that procedures were followed in addressing concerns and issues around abuse. Local adult safeguarding procedures were followed appropriately. When we spoke to people living at SignHealth, they told us that they felt confident in raising issues of concern with the manager and staff team. Staff training records provided evidence of ongoing training in managingsafeguarding incidents. There were established links with advocacy services and people were supported to access these services if appropriate or required. Information in the AQAA reported that there had been no recent complaints made to the service and the Commission has not received any complaints about this service. The service had one safeguarding referral which was being managed appropriately and correct procedures had been followed. There was evidence of ongoing training and development for staff to ensure that they were up to date with current good practice and health and safety. The manager demonstrated a commitment to ongoing personal development and is involved in various projects within the company looking at specific practice issues. People living at SignHealth told us that they were satisfied with the service and confirmed that they were supported to maintain independence and live their preferred lifestyle. Feedback in the the surveys which were returned to us spoke highly of the service and the support people received at SignHealth. One person told us: "There is good access to support when needed. Staff respect tenants boundaries and do not put pressure on us". One person we spoke to said, "SignHealth is fantastic. The staff are really helpful". What the care home could do better: There are no outstanding requirements or recommendations for this service. This is a service that works well with us and continue to let us know about things that happen in the service. The Information in the AQAA and findings from the Random Inspection visit show us that this is a service that is committed to developing the service in a way that benefits the individuals living at SignHealth. The service is well run in a way that promotes the best interests of the people living there. Random inspection report Care homes for adults (18-65 years) Name: Address: SignHealth 1 Claridge Road Chorlton Manchester M21 9WQ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ann Connolly Date: 2 3 0 4 2 0 1 0 Information about the care home Name of care home: Address: SignHealth 1 Claridge Road Chorlton Manchester M21 9WQ 01618604365 Telephone number: Fax number: Email address: Provider web address: claridgeroad@signcharity.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mr Steve Felton Type of registration: Number of places registered: Conditions of registration: Category(ies) : SignHealth care home 6 Number of places (if applicable): Under 65 Over 65 0 sensory impairment Conditions of registration: 6 Service users may have associated mental ill health. The service must employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. Date of last inspection Brief description of the care home Sign, Claridge Road, is registered as a care provision to provide accommodation within self-contained flats for up to six people under the age of 65, within the category of sensory impairment. People may also have associated mental ill health. The personal care and life skills are provided by the charity Sign that specialises in providing support to people who are deaf. The staff team are trained in communicating, using British Sign Language The accommodation comprises of six, single, self-contained flats with Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home en-suite bathroom and cooking facilities. The design and lay out of the building enables those service users living there to lead independent lives. The grounds are spacious and there is a car parking facility to the side of the building. The home is situated in a residential area of Chorlton, Manchester, and is close to local shops and the leisure centre. The home is also close to public transport routes and there is easy access to local motorways. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This random inspection was carried out on Friday 23rd April 2010. During the visit we looked at Personal and Healthcare support ( Standards 18, 19 and 20), and Complaints and Protection ( Standards 22 and 23). We spoke with the manager and staff and some of the people who live at SignHealth. We looked at some support plans and we obtained information about the service in the Annual Quality Assurance(AQAA). The AQAA is a document which is completed by the manager of the service and contains information about what the service feels they do well and where they need to improve. What the care home does well: This service consistently provides high quality support services to people living at SignHealth. The organisation provided evidence to show that they are committed to developing the service in a way that ensures that the rights of the people living there are promoted and protected. Support plans were clear and provided sufficient detail to help staff to provide support in an appropriate manner, and as agreed with the individuals living at SignHealth. There was evidence to show that people living at SignHealth had access to a range of health care resources, such as General Practitioners, Dentists, Specialist Workers and the Community Nursing Services. Information in the AQAA told us that the service had made improvements in supporting people to raise their questions and concerns to healthcare professionals. Professional healthcare workers have responded positively and as a result a number of people have successfully had early reviews, where their views have been listenend to and changes in treatment plans have happened as a result. The AQAA informs us that they have improved access and provision to BSL Interpreters and to other professionals who have knowledge and understanding of cultural issues. The focus for staff has been on encouraging people living in the home to have personal responsibility for their own health and well being. All of the people living at SignHealth are self medicating. There were good examples in support plans to evidence that the service is pro active in supporting and encouraging people to have responsibility for their own medication. Good polices, procedures and systems are in place to ensure that medication is managed in a safe way. Records were in place to monitor and track the receipt and disposal of medication. During the visit, one person had just visited the local pharmacist to collect his medication. He said, I have just picked my medication up as its my responsibility. Policies and procedures were in place to ensure that people are protected from abuse and to ensure that individual concerns are acted upon. Records showed that procedures were followed in addressing concerns and issues around abuse. Local adult safeguarding procedures were followed appropriately. When we spoke to people living at SignHealth, they told us that they felt confident in raising issues of concern with the manager and staff team. Staff training records provided evidence of ongoing training in managing Care Homes for Adults (18-65 years) Page 4 of 8 safeguarding incidents. There were established links with advocacy services and people were supported to access these services if appropriate or required. Information in the AQAA reported that there had been no recent complaints made to the service and the Commission has not received any complaints about this service. The service had one safeguarding referral which was being managed appropriately and correct procedures had been followed. There was evidence of ongoing training and development for staff to ensure that they were up to date with current good practice and health and safety. The manager demonstrated a commitment to ongoing personal development and is involved in various projects within the company looking at specific practice issues. People living at SignHealth told us that they were satisfied with the service and confirmed that they were supported to maintain independence and live their preferred lifestyle. Feedback in the the surveys which were returned to us spoke highly of the service and the support people received at SignHealth. One person told us: There is good access to support when needed. Staff respect tenants boundaries and do not put pressure on us. One person we spoke to said, SignHealth is fantastic. The staff are really helpful. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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