Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Silver Birches.
Annual service review
Name of Service: Silver Birches The quality rating for this care home is: The rating was made on: two star good service 1 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Cowley Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 85 Lutterworth Road Aylestone Leicester LE2 8PJ 01162832018 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Dinesh Raja Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Pine View Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 0 16 16 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE(E) Old Age, not falling into any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Silver Birches provides care and accommodation for up to sixteen older people, some of whom are diagnosed with dementia. It is situated in Aylestone, about four miles
Annual Service Review Page 2 of 6 None 1 9 0 2 2 0 0 9 from the city of Leicester, and close to bus stops, shops, and parks. The home is on two floors and with a passenger lift and stairs. There are a variety of aids and adaptations in the home to assist residents with limited mobility. There are twelve single bedrooms, six with en-suite facilities, and two double bedrooms, both with ensuite facilities. There is a garden to the rear of the premises which is accessed via a passage at the side of the home. Further information about the home including the fees is available from the Owner and staff. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the main information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. All the requirements made at the last key inspection have been met and further improvements have been made to the home. The Owner has submitted his application to the Care Quality Commission to become the Registered Manager of Silver Birches. New menus have been introduced including an alternative choice menu and a teatime menu which includes both hot and cold items. Residents asked to go out more, so staff organised a trip by minibus to a pub for lunch. More activities are also taking place within the home. Substantial improvements have been made to the premises including new carpets, furnishings, and redecoration in some bedrooms and communal areas. Following requests made at a recent residents meeting, blinds have been put up in the lounge so residents can see the television better when its bright outside. Staff have continued to attend training courses including Moving and Handling, Annual Service Review Page 4 of 6 Deprivation of Liberty Safeguards, Dementia Awareness, End of Life Care, Equality and Diversity, and NVQs (National Vocational Qualifications). This will help to ensure they have the skills and knowledge they need to care for the residents. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system in confirmed under the Health and Social Care Act 2008. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
