Care Home: Silverwood Care Centre

What the care home does well We found that there had been comprehensive investigations by the managers and they were working closely with Social Services.The majority of requirements from the last inspection had been met or were in the process of being completed. For example: The registration of the manager and the issue of staff not receiving annual training What the care home could do better: The service should ensure that all staff receive the expected training with the year. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Silverwood Care Centre Flanderwell Lane Flanderwell Lane Sunnyside Rotherham S Yorkshire S66 3QT two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ivan Barker Date: 2 7 0 2 2 0 0 9 Information about the care home Name of care home: Address: Silverwood Care Centre Flanderwell Lane Flanderwell Lane Sunnyside Rotherham S Yorkshire S66 3QT 01709532022 01709532044 silverwood@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Dawne Dumville Type of registration: Number of places registered: Conditions of registration: Category(ies) : Modelfuture Limited, care home 64 Number of places (if applicable): Under 65 Over 65 49 15 dementia old age, not falling within any other category Conditions of registration: 0 0 The three units must have dedicated staff teams. Date of last inspection Brief description of the care home Silverwood Care Centre is a purpose built home providing personal care for up to 64 older people. It has accommodation over 2 floors connected by staircases and 2 lifts. All the rooms are single and have en-suite toilets. The home has 2 units with provision for providing dementia care and personal care. Care Homes for Older People Page 2 of 8 Brief description of the care home A central kitchen and laundry serves all parts of the home. Silverwood Care Centre is located in the residential area of Sunnyside, a suburb of Rotherham. The home is located behind the shops on Flanderwell Lane and out of view from the road. A sign on the side of the shops indicates where the home is located. The home has a car park to the front of the building. Information about the service available to residents and their families is via the Statement of Purpose and the Service User Guide. A copy of the inspection report is made available at the home. The fees range between a minimum of £366 and a maximum of £519.09. Care Homes for Older People Page 3 of 8 What we found: An unannounced random inspection occurred on the 27th February. This visit occurred to monitor the service following information received from Social Services and through regulation 37 notices provided by the managers of the service. The previous requirements were also monitored at this visit. There had been an investigations into adult protection issues within the service. These investigation were undertaken by Social Services and the senior managers of the care service.The manager advised that 3 staff had been dismissed and referred to the Protection of Vunerable Adults (POVA). One member of staff had returned to work and was to receive extra supervision. On speaking with staff from Social Services we were advised that the managers of the service had worked closely with them, and since the incident and with a new manager in post, there had been an improvement. There had been a requirement to resolve the unpleasant odour within the reception area. On arrival at the service the reception was odour free. The operations manager advised that the carpet had received extensive cleaning and the area had been redecorated. On examination of the staff files and records kept on computer, it was established that 74 of staff had obtained either NVQ 2 or 3. This exceeded the expected level of at least 50 . On examination of the training records, it was established within the records that 11 staff had not had annual moving and handling training. On closer analysis of the records it was established that 4 staff were on long term sick leave. Therefore there was 3 staff on night duty and 3 staff on day duty, and 1 domestic staff who had not received an annual update. The training co-ordinator was contacted by the manager and a training session for the 10th March 2009 was planned. The managers assured us that all these staff identified would be attending the course. There was a new manager in post. She advised that she had 25 years experience in providing care and 9 years in management, and had previously been a registered manager of a service. The operations manager advised that she was aware that the service still did not have a registered manager in post, however she intended to start the process, and should be starting with the CRB check, through the Commission by the end of April. It was recognised that the process could take up to 3 months. The manager indicated at the beginning of this report is no longer in post at the service. What the care home does well: We found that there had been comprehensive investigations by the managers and they were working closely with Social Services. Care Homes for Older People Page 4 of 8 The majority of requirements from the last inspection had been met or were in the process of being completed. For example: The registration of the manager and the issue of staff not receiving annual training What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action 1 31 8 A registered manager should 07/07/2007 be in charge of the service. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!