Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Smith Crescent Care Home.
Annual service review
Name of Service: Smith Crescent Care Home The quality rating for this care home is: The rating was made on: two star good service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Fiona Stephenson Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 44 Smith Crescent Greenhill Estate Coalville Leicestershire LE67 4JE 01530831767 01530835046 Telephone number: Fax number: Email address: Provider web address:
www.leicestershire.gov.uk Leicestershire County Council Social Services Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 3 1 0 0 0 No falling within category SI may be admitted to the home unless that person also falls within category LD ie dual disability No one falling within category PD may be admitted into the home unless that person also falls within category LD ie dual disability No one falling within SI may be admitted into the home when there is 1 person of category SI already accommodated within the home No one falling within the category PD may be admitted into the home when there are 3 persons of category PD already accommodated within the home Persons admitted into the home who fall within the category PD may only be accommodated on the ground floor Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: 1 7 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service 44 Smith Crescent is a care home offering respite care and accommodation for six younger adults (under 65 years of age) who have a Learning Disability. The home is also registered for a limited number of spaces for people who, in conjunction with their Learning Disability, have a Physical and/or Sensory Impairment. Smith Crescent has six single bedrooms without ensuite facilities. The home has a rear garden which is well maintained and which is accessible to people living in the home. The home is owned by Leicestershire County Council Social Services Department and situated close to Coaville town centre, close to shops, pubs, and other amenities, and it is accessible by private or public transport. Accommodation is provided over two floors with access between the floors being via stairs or a passenger lift. Communal areas are provided on the ground floor, with access to the new, spacious, conservatory. Bedrooms are located on both floors. The fees for this establishment are arranged on an individual basis, through the Social Services, and are assessed on the needs of people using the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for, since the last annual service review. This included: - The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment document that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people who use the service, and staff who work for the service. - Information we have about how the service has managed complaints. - What the service has told us about things that have happened to people who use it. These are called Regulation 37 notifications and are a legal requirement. - The previous key inspection and the results of any other visits we have made to the service in the last 12 months. - relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The service sent us the AQAA when we asked for it. It was clear and gave us all the information we asked for. It told us of the improvements the service has made in the last 12 months. Leicestershire County Council own the service, and they have changed the way staff work at the Short Break Unit. Staff now work across the Short Break Unit, the Supported Living Service, and Hamilton Court. All these services are located on Smith Crescent. The AQAA told us that this has been an improvement, as the organisation believes that people using the service benefit from a more diverse staff group, and that it gives staff a more holistic view of each service provision. Other improvements include refurbishment and redecoration of parts of the home, as well as making the garden area more attractive for people who use the service. The AQAA also told us that management felt the service could improve the quality assurance processes; and encourage better communication between service users, their carers, and management and staff. The AQAA informed us that the service has supported six people in the last 12 months to have respite care. The service has received no complaints. We at the CQC have not received any complaints about the service. There has been no safeguarding investigations in the last 12 months. We received four surveys back from people who have used the service. They told us Annual Service Review Page 4 of 6 that staff treat them well, and the home is fresh and clean. They told us that they can do what they want during the day, evening and week-end, and they know who to speak to if they are not happy. Two people felt that carers always listened, and two people felt that carers usually listened to them. When asked what the service does well, people replied: they let me help in the kitchen spacious, well cared for accommodation, large enough for everyone to have their own space if needed. Staff cater to likes/dislikes of service users. The majority are friendly, welcoming look after everyone, clean home and is fresh, have nice beds and rooms taking care of me and dealing with my needs One person told us that the service could do better by: better communication is needed with day care providers if used, and with parents/carers at the start and end of stay. On the whole staff help me with my personal hygiene satisfactorily, but there are times when I havent had my hair washed often enough We received two staff surveys back. We did not expect many staff to respond, as they have already responded to surveys sent out about Hamilton Court and the Supported Living Service. The two staff who responded were positive about the service and the support they received in terms of information, training, staffing, and general support. Although one of the two said they only meet with their manager sometimes. Their comments about the service were: the service cares for service users and mostly work as a team. Given plenty of training opportunities when most service users come they feel very at home and most get on with the staff really well...we all work very well as a team. We looked at the Regulation 37 notifications sent to us by the service and were satisfied that the service had acted appropriately with each incident. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007, and the assessment of risk of the service. We will be able to give more information about this once the new registration and inspection system under the Health and Social Care Act 2008 is agreed. Annual Service Review Page 5 of 6 Reader Information
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